INFINITI of Hanover

Service Stopped by my local Infiniti dealer and inquired about an oil change, although I had no appt I was greeted enthusiastically by a nice young woman . Sh Stopped by my local Infiniti dealer and inquired about an oil change, although I had no appt I was greeted enthusiastically by a nice young woman . She took my keys and less than 45 minutes my oil was changed and car was washed very pleasant experience , as always 😊 More

certified purchase i purchased a loaded 2017 QX60. Sales was low key and helpful, only issue I had was the car wasn't detailed before delivery. I found the interior to h i purchased a loaded 2017 QX60. Sales was low key and helpful, only issue I had was the car wasn't detailed before delivery. I found the interior to have smugges and in need of a cleaning. the salesman did offer to have it detailed after delivery but it is a two and a half hour drive back to the dealership and it wasn't worth the drive. I'm still happy with the car. More

Poor sales service Jorge the young sales guy was excellent. It’s sad that wonderful customer experience did not carry through to Eric Thompson in finance. He displayed t Jorge the young sales guy was excellent. It’s sad that wonderful customer experience did not carry through to Eric Thompson in finance. He displayed total arrogance, indifference all of which came across as rude and gave the feeling that “hey we already got your cheque we don’t care”. The car was delivered nasty in the interior and this is in spite of the fact that it was pointed out 3 days prior to us taking delivery of the vechicle. It’s the second time in 6 months that has occurred with purchases made. More

Buyer Adam Decosta great salesmen who help wit my purchase of 2014 qx60 hybrid love it , but the mpg same as v6 model avg20 galllon I would have gone the v6 Adam Decosta great salesmen who help wit my purchase of 2014 qx60 hybrid love it , but the mpg same as v6 model avg20 galllon I would have gone the v6 route instead of hybrid but it’s allgood live and learn I guess !! If anybody should purchase a Infiniti should be here Infiniti Hanover! More

Transfer of roof rails and new vehicle inspection Great experience. The team at Hanover have been consistent all the way for management to sales to service. Would happily recommend to friends or any Great experience. The team at Hanover have been consistent all the way for management to sales to service. Would happily recommend to friends or any others. More

Returned I had a bad experience at Infiniti of Hanover recently and submitted my survey with the details. The service manager (Chuck) called me the next day an I had a bad experience at Infiniti of Hanover recently and submitted my survey with the details. The service manager (Chuck) called me the next day and worked with me to get me to come back - they offered complimentary services, which is a huge deal. I never expected that. I came in for my service and was really happy with how they treated me. Jason (service consultant) greeted me right away and brought me to Chuck’s office. I appreciated that they did what they could to keep me as a customer. The only reason I didn’t give 5 stars is because I thought the extra fees should be listed in detail before the work is performed. I called Chuck (service mgr) about this and he said they’ll be sure to do it for me upon my next visit. Thank you! More

oil change Kaitlyn, very professional! Followed up on a concern and had the mechanic explain the solution. Kept me informed as the service was completed. Serv Kaitlyn, very professional! Followed up on a concern and had the mechanic explain the solution. Kept me informed as the service was completed. Service was completed in a reasonable time. More

Oil change I had an oil change service and I couldn’t be more amazed of the attention and friendliness by Jason, professional and caring truly a great experience I had an oil change service and I couldn’t be more amazed of the attention and friendliness by Jason, professional and caring truly a great experience More