INFINITI of Gwinnett - Service Center

service Work Harvey Hollander has been my service rep for years. I am very picky about my car. Harvey is always dependable, always professional, and always keeps Harvey Hollander has been my service rep for years. I am very picky about my car. Harvey is always dependable, always professional, and always keeps my car in like-new condition. More

Exceptional customer service First time visiting. Staff provided exceptional customer service. Everyone is friendly and service completed in short amount of time. Adriane was v First time visiting. Staff provided exceptional customer service. Everyone is friendly and service completed in short amount of time. Adriane was very welcoming and professional. More

Longer wait than forecast I was told it would take an hour. I was there 2 hours and 20 minutes and the only reason I got out that soon is because I kept bugging the agent I wa I was told it would take an hour. I was there 2 hours and 20 minutes and the only reason I got out that soon is because I kept bugging the agent I was working with. Apparently, the second time I bugged him, he found out they had put my vehicle in a full detail line, so I was waiting for my car to be cleaned. If i could have gotten out of there within an hour, I would absolutely have said no to the car cleaning. I shouldn't have had to follow up 2 times to find out my car's status. More

Easy Peezy I was able to Schedule my oil change with an appointment at my choosing. My service was completed fast and efficient with a car wash included. I was able to Schedule my oil change with an appointment at my choosing. My service was completed fast and efficient with a car wash included. More

Infiniti review Infiniti is taught me the true meaning of the word valued customer and I honestly can't see myself going anywhere else other than sticking with Infini Infiniti is taught me the true meaning of the word valued customer and I honestly can't see myself going anywhere else other than sticking with Infiniti More

Great Service Infiniti of Gwinnett offers great service. They are very thorough with there information. From the car drop off to check out, the customer service was Infiniti of Gwinnett offers great service. They are very thorough with there information. From the car drop off to check out, the customer service was superb. This is why I continually come back. More

Very Disappointed and felt Misled on work needed I was misled and told work was needed. Before having work done, I asked to receive my old parts so I can see the problems. Service advisor said no pro I was misled and told work was needed. Before having work done, I asked to receive my old parts so I can see the problems. Service advisor said no problem. When picking up vehicle, no parts were provided, I was told mechanic locked up but will get and bring to me. No call back for 3 days, after leaving messages. Once they called then it was said mechanic discarded used parts. Then I was told that part of the work was precautionary ...that is not what was told or written on my preliminary work order. I was told all needed replaced (cracked, leaking). So then the story changed again to mechanics did say cracked, leaking however all old parts discarded so I can not confirm. I feel cheated and lied to by Gwinnett Infiniti. All this is coming from the service manager then he finally turned me off by saying you have a choice not to have work done which is said after the fact...I know what my choices are; however my choice was taken away when I was not given the facts up front. Had I been given the facts then yes It would have been my decision. However they have my money and discarded the evidence to prove if all 5 hoses were bad. Women beware going in alone. I trusted they would be upfront and truthful. More

efficient and easy A1 service and i couldn’t ask for a better customer relation experience. Harvey is one xxxx of a guy and I throroughly enjoyed being at Infiniti of Gw A1 service and i couldn’t ask for a better customer relation experience. Harvey is one xxxx of a guy and I throroughly enjoyed being at Infiniti of Gwinnett More

Great customer service The service adviser, Bobby, was professional and courteous. He made sure my car was taken care of timely. He was also responsive and knowledgeable. Ov The service adviser, Bobby, was professional and courteous. He made sure my car was taken care of timely. He was also responsive and knowledgeable. Overall, great experience. More

Fast friendly service! Every vehicle maintenance I schedule gets done on time and past my expectations with the service and quality provided as a customer with a busy schedu Every vehicle maintenance I schedule gets done on time and past my expectations with the service and quality provided as a customer with a busy schedule. More