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200 Reviews of INFINITI of Gwinnett - Service Center
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June 29, 2020
awesome service dept - Harvey took care of car needs as well kept me in contact. Greg B - manager interacts with customers and also feel the service is department is 10 out 10 in resolving and assisting cu well kept me in contact. Greg B - manager interacts with customers and also feel the service is department is 10 out 10 in resolving and assisting customers with there vehicle. great job - keep it up xx patel More
by ck28774
June 01, 2020
Never bring your car for service. They xxxxx me and held my car for ransom. They lie & charge fees other dealers don’t. Never again my car for ransom. They lie & charge fees other dealers don’t. Never again More
by Annettehowelljr
May 15, 2020
I have never had a bad experience with this dealership. Great customer service. Would highly recommend. The location is ideal from my place of residence Great customer service. Would highly recommend. The location is ideal from my place of residence More
by lbenton2794
Employees Worked With
Charles Prayor
May 05, 2020
Worst experience with Gentleman Goran Cisic. Your title Worst experience with Gentleman Goran Cisic. Your title “Finance Director” not for your sir. You don’t even deserve one star ⭐️ very disappointing o Worst experience with Gentleman Goran Cisic. Your title “Finance Director” not for your sir. You don’t even deserve one star ⭐️ very disappointing on my visit. Please have yourself re-evaluated for this position please do it so you won’t be causing negativity comments to Infiniti of Gwinnett. More
by Xpodriver19
Employees Worked With
March 08, 2020
Satisfied To be honest, This time my experience with them was awesome, I am so satisfied, they were so nice and helpful, they got the part then the urgent recal To be honest, This time my experience with them was awesome, I am so satisfied, they were so nice and helpful, they got the part then the urgent recall for my car has been done, They provided a loan car, Alyssa was so nice. More
by georgehandi
Employees Worked With
Alyssa
January 22, 2020
Very professional and knowledgeable team. Great deals and never takes advantage of us. We are on our 3rd Infiniti and the customer service is what makes it so great! never takes advantage of us. We are on our 3rd Infiniti and the customer service is what makes it so great! More
by Nikeshia.brownwilliams
July 12, 2019
Best Customer Service Ever I was in town visiting and my brakes went out. After a terrible experience at another dealership, I went to Infiniti of Gwinnett and hands downs this I was in town visiting and my brakes went out. After a terrible experience at another dealership, I went to Infiniti of Gwinnett and hands downs this was some of the best service I have ever received with a car dealership. Charles was my service adviser and his level of care, concern and customer service exemplified the Infiniti brand. He understood that I could not wait and immediately got me into a loaner. I was in and out within 10 minutes. He called me and advised me of the additional issues with my brakes and without question because his service made me comfortable I had no issue with paying. He really turned around a terrible experience I was having and didn't even know it. Upon return, I informed Charles of the other dealership that was horrible and how he was amazing not even knowing that I had just had a bad experience. Genuine by nature and absolutely an asset to this team. Oh and it was a bonus to see young faces working for such a prestigious brand and representing it with integrity and respect. Charles was my service adviser and Junior was my valet and both gave me the best customer service ever received from a dealership. More
by Janiele19
Employees Worked With
Junior, Charles Prayor
June 28, 2019
Service Department I would never take my car to this place ever again! I left my car there for repair waited a month & a half to get it back. I tried to call mangers in I would never take my car to this place ever again! I left my car there for repair waited a month & a half to get it back. I tried to call mangers in service. They acted like they didn’t know me & management up front never got back to me. Made me feel like I was not important & this is not the way a dealership is supposed to do I’ve worked for some in my past. Usually it’s take care of the customer not push them away. Very unprofessional. More
by Dgill78
June 27, 2019
Problem resolved! It took several calls but I was able to get a problem with a repair handled. Both Jason and Dragan were very in getting my windshield repaired. They It took several calls but I was able to get a problem with a repair handled. Both Jason and Dragan were very in getting my windshield repaired. They did an awesome job getting an internet sale completed via e-mail, text message and phone. Delivery was quick and efficient. I'd definitley buy a car from these guys again! More
by Ray A
Verified CustomerJune 17, 2019
Superb Customer Service from Mark I have been visiting Infiniti of Gwinnett for about 3 years for service whereby Harvey Hollander usually takes really good care of my car and service I have been visiting Infiniti of Gwinnett for about 3 years for service whereby Harvey Hollander usually takes really good care of my car and service needs. When I asked about installing the entertainment system in my vehicle, I was referred to Sales by Greg Brannan and had not really found anyone that I could latch on to in Sales. After calling the dealership several times about this request, I was introduced to Mark Preston who handled my service request with kid gloves. This was greatly appreciated since I had been passed around several times with no one knowing how to help me. He ensured that my request was fulfilled from end to end and I truly thank him for that. Mark is truly an asset to Infiniti of Gwinnett! More
by Belle927
