INFINITI of Gwinnett - Service Center

Pull in for service and promptly greeted by the valet who ensures the service adviser is engaged. Service adviser takes control and the vehicle is expedited through. With a nice complimentary vacuum and wash ensures the service adviser is engaged. Service adviser takes control and the vehicle is expedited through. With a nice complimentary vacuum and wash. More

Service was great , the service consultant, Harvey, was very helpful and answered all my questions and concerns. I would definitely recommend to all my friends and family for any repairs work. Thanks very helpful and answered all my questions and concerns. I would definitely recommend to all my friends and family for any repairs work. Thanks More

The service was excellent and completed in a timely manner. I look forward to my next visit as I know it will be another pleasant experience. manner. I look forward to my next visit as I know it will be another pleasant experience. More

This dealership is top notch. Profesdional, clean and efficient! My Advisor Alyssa Elery was pleasant and provided information on tires without me asking. She was very attentive Well done! efficient! My Advisor Alyssa Elery was pleasant and provided information on tires without me asking. She was very attentive Well done! More

Service department was great! Explained what my car needed now and future needs by the point of view of the client not just trying to “sell me”. needed now and future needs by the point of view of the client not just trying to “sell me”. More

My husband @CFinn left a review at which you all responded and left out several details from my visit. 1. The vehicle Greg and I test drove had a very faint whistling whereas my vehicle had a lo responded and left out several details from my visit. 1. The vehicle Greg and I test drove had a very faint whistling whereas my vehicle had a loud whistling that permeates so much even Greg heard it. However, he did not hear this whistling sound in car we test drove. Next, Greg then blamed the manufacturer at which I asked if there was a recall and of that is the case, why is the whistling only on the driver side? He then stated, "I should trade in my vehicle, maybe the whistling is faint in the autographed (QX50 we test drove) then your vehicle because they could have fixed it using different material or parts." Now, wait a minute, my car is new but in order to fix this annoying loud whistling issue, I need to repurchase a vehicle that has different parts. Yeah okay, makes perfect sense, right? 2. Mark did sit with me in my vehicle but again you left off several parts. Mark and Greg both stated they didn't know why I had a guest profile that I could not edit and why I would need to setup 2 user profiles, 1 for each key fob which is essentially 3 profiles. This was the question at hand. Mark then said he would contact some guy to ask about the guest setup as he had never seen it or paid attention to it. Mark then advised me to go back to the sales person I purchased the vehicle from because the setup didn't seem right. 3. The issue with my vehicle Hotspot not connecting has been resolved but after pulling off from the service department, my Bluetooth will not connect. You guys have no clue about these vehicles you service or about customer service. Greg seemed very flustered and was being pulled in several different directions while I was there. Overall, I am disappointed in this experience and service here. We will never purchase another Infiniti (well unless we can find a service department with better service and the competency to actually learn the vehicles they are servicing). Hire as many people you feel is necessary to respond to these negative reviews but the facts are still present in these low reviews about this location specifically; bad communication and customer service, lack in the expertise and knowledge necessary to service these vehicles, dishonesty and a clear lack in morals, character and values. But I guess that’s just the car business huh… I will provide an update to this post once I visit the other location for service. More

Dealership is extremely professional compared to others. Bring your vehicle for service only at Gwinnett Infiniti. Always 4 to 5 stars service 9AM to 6PM Bring your vehicle for service only at Gwinnett Infiniti. Always 4 to 5 stars service 9AM to 6PM More

Great customer service! Very friendly staff. They take the time to explain everything to you. They were very prompt with getting my vehicle registered for service. the time to explain everything to you. They were very prompt with getting my vehicle registered for service. More

Excellent customer service. Very knowledgeable and professional service advisor. Customer first attitude and the ease of obtaining same day appointments. Although I live in McDonough I will continue professional service advisor. Customer first attitude and the ease of obtaining same day appointments. Although I live in McDonough I will continue to bring my vehicle to this dealership for service. More

Superior staff and service. Clean facility. Timely and convenient service, Prices are competitive and reasonable will definitely recommend this dealership to my family and friends convenient service, Prices are competitive and reasonable will definitely recommend this dealership to my family and friends More