INFINITI of Gwinnett - Service Center

Super excellent customer service but the quotes for repairments are crazy....Wanted to Charge me $2100 for replacing my break pads and for resurface my rotors. The only reason I'm giving them 5 stars repairments are crazy....Wanted to Charge me $2100 for replacing my break pads and for resurface my rotors. The only reason I'm giving them 5 stars because my service writer, Devyn, she was on point...She deserve a pay raise. More

I have been a customer of Infiniti of Gwinnett since 2008. But all it takes is one bad experience to never pay a visit again. I needed to have major service done to my car. I had a loaner while my car 2008. But all it takes is one bad experience to never pay a visit again. I needed to have major service done to my car. I had a loaner while my car was being serviced. After getting the recommended service report, I began to shop around because of the cost of the repairs. I just spent a ton of money a few months prior. Andrea was not pleasant in asking me to return the loan. She sent the text message in all caps meaning she was screaming at me. I didn't even have the loaner a whole week and she was sweating me. Then when I returned the car, she was not professional. My experience with her was horrible and I will never deal with her again. More

It was a pleasure working with Alyssa. She is professional and very pleasant, and she kept me updated on the status of my vehicle throughout my visit She is professional and very pleasant, and she kept me updated on the status of my vehicle throughout my visit More

This was the first time that I had been to the dealership and even before I came I called about my concerns and I was encourage to bring my Q 50 Infiniti to the dealership and the appointment was made Immedi and even before I came I called about my concerns and I was encourage to bring my Q 50 Infiniti to the dealership and the appointment was made Immediately by the service consultant. During the time that my car was there I was given a loaner vehicle until my vehicle had been Repaired it was a great experience and I would highly recommend my friends and love ones to this dealership More

Service is not just good for my experience. One time I had screws missing, next pieces falling off. Recently, no complimentary wash and very low washer fluid that Infiniti cannot replace for a One time I had screws missing, next pieces falling off. Recently, no complimentary wash and very low washer fluid that Infiniti cannot replace for a customer. More

Professional, friendly, prompt & expert service is the norm at this dealership. I don’t trust any other with my Infiniti. The waiting room is modern, clean & amply supplied with a wide variety of tasty sn norm at this dealership. I don’t trust any other with my Infiniti. The waiting room is modern, clean & amply supplied with a wide variety of tasty snacks & beverages. The restrooms are modern & clean. Their customer service is top-notch! More

I was an hour early for my appointment and Guiliany provided prompt, courteous, and quick service. provided prompt, courteous, and quick service. More

Great all around store to purchase and have your vehicle serviced at! Will be back again! serviced at! Will be back again! More

In tune with customers needs. Welcome experience. Customer service and greeters do a great job making the experience as smooth as possible. Welcome experience. Customer service and greeters do a great job making the experience as smooth as possible. More

Always revive the gold star treatment. This is our second vehicle purchased from Infiniti of Gwinnett. Never disappointed. I have recommended this dealership to many friends. Always have my vehicle serviced vehicle purchased from Infiniti of Gwinnett. Never disappointed. I have recommended this dealership to many friends. Always have my vehicle serviced here, wouldn’t let anyone else touch it! Keep up the excellent service! More