INFINITI of Gwinnett - Service Center

LIfe Savers!!! Ignition coils burnt out while traveling north for Christmas. Infiniti Gwinnett's Service Department was already slammed, but they didn't turn me aw Ignition coils burnt out while traveling north for Christmas. Infiniti Gwinnett's Service Department was already slammed, but they didn't turn me away. I left my car, they gave me a loaner & saved the day. Greg & everyone I dealt with was helpful and professional. What I was told would happen is exactly what happened, when it was supposed to happen, for the price I was told would be the price. Picked up the car on the return trip back home - runs beautifully, I'm even getting better gas mileage than I was getting before the coils went bad. These guys are good - those of you who have them as your dealer, you're very fortunate. More

Friendly and attentive. George listens to the customer. Reviews service when complete and makes recommendations as needed. He has been at infiniti for several years and exem George listens to the customer. Reviews service when complete and makes recommendations as needed. He has been at infiniti for several years and exemplifies the white glove service that infiniti of gwinnett is known for. More

Service engine There customer service , assistant and knowledge about subject matter is truly exceptional, car was cleaner than when brought in plus they gave me a b There customer service , assistant and knowledge about subject matter is truly exceptional, car was cleaner than when brought in plus they gave me a brand new rental car to drive till I was ready to pick up my car .. I had a great experience with them and am glad I took my car over there , Mr Greg Simpson is a good guy and he treated me well More

Best experience unexpected So I'm here because my Infiniti M35 has been giving me problems lately and I could sense it was in need of some serious repairs -they give me a lo So I'm here because my Infiniti M35 has been giving me problems lately and I could sense it was in need of some serious repairs -they give me a loaner Q70s because the service department is backed up, NO CHARGE. I receive a call the next morning from Jeff Edge telling me the grocery list of issues, I'm in a panick. I come by at lunch, we have a small convo that leads to, I need a new car. I don't know what awesome magic Nasira whipped up to cause her manager Joana to take an interest in my special case, but these ladies are AMAZING. This dynamic duo worked magic to get me into a brand new 2016 Q50 for a VERY reasonable price considering, it's Infiniti! -great service -courteous staff -honest advice -real logic with decision -the best xxxx dealership I've visited. Did I mention they asked about my military affiliation before I could even ask about military incentives?! Loved it! More

Everyone should model the service from Infiniti of Gwinnett Everyone is quick to point out short comings - However, I would like to highlight the exceptional customer service received @gwinnettinfiniti by Greg Everyone is quick to point out short comings - However, I would like to highlight the exceptional customer service received @gwinnettinfiniti by Greg Brannon. My wife called the service department on the way to have her battery looked at that they installed 3 years ago. She asked if there was any way she could get a loaner ready as my daughter was sick with breathing problems and needed to go the Children’s Health Care right down the road. This is a standard service offered by Infiniti. They promptly informed her not to worry about coming to the dealership they would meet her at Children’s with a loaner vehicle and that our daughter was top priority. Upon my wife’s arrival, they didn’t even bother bringing a loaner the service tech brought a battery for her QX56 and changed it in the parking lot, all free of charge under the battery’s 84-month warrantee. I’m extremely grateful for the way @gwinnettinfiniti chose to serve my wife and daughter yesterday. “Feeling gratitude and not expressing it is like wrapping a present and not giving it ~ William Ward” Grateful - Brian Holcombe More

Great Customer Service Judson Kept me updated with the status of my car and provided me with a brand new 2017 Q60, I might have to trade in! The service was covered under wa Judson Kept me updated with the status of my car and provided me with a brand new 2017 Q60, I might have to trade in! The service was covered under warranty. so can't say anything about the price. More