INFINITI of Gwinnett - Service Center

Recent interaction Harvey was attentive to our service requests and knows the importance of making the customer feel comfortable. Building the customer service relation Harvey was attentive to our service requests and knows the importance of making the customer feel comfortable. Building the customer service relationship is key and Harvey understands this. Thanks Harvey!!! More

Exceptional Great service as usual with prompt attention and the ability to handle my needs with a smile. Everyone there was friendly but Harvey Hollander can't Great service as usual with prompt attention and the ability to handle my needs with a smile. Everyone there was friendly but Harvey Hollander can't be beat in terms of knowledge and the help he gives. More

Exceptional Service I came in and had no problem getting my vehicle in right away. I was provided friendly and timely service from Mrs. Andrea Walker. The service area al I came in and had no problem getting my vehicle in right away. I was provided friendly and timely service from Mrs. Andrea Walker. The service area always has snacks available and I had a nice quite place to sit and wait. Great service! More

Excellent service Exceptional customer service from the time I dropped off my car to when I picked it up. Bobby was so friendly, knowledgeable, and accommodating! I was Exceptional customer service from the time I dropped off my car to when I picked it up. Bobby was so friendly, knowledgeable, and accommodating! I was truly amazed at the customer service More

Exceptional customer service! I went for oil change and service provided by Adriana was top notch. She was very detailed explaining few issues they found during car service. I felt I went for oil change and service provided by Adriana was top notch. She was very detailed explaining few issues they found during car service. I felt she was very honest. I'm going back for next service! More

Great service and treats us well. Greg is very knowledgeable and is a pleasure to work with. Whenever we have to go in for service, we get greeted in the service lane and taken into a Greg is very knowledgeable and is a pleasure to work with. Whenever we have to go in for service, we get greeted in the service lane and taken into an advisor or the lounge. I am glad I chose this dealership! More

Top Notch Recent experience with service department was flawless. Excellent communication both in terms of scheduling and also during the process. Very helpful Recent experience with service department was flawless. Excellent communication both in terms of scheduling and also during the process. Very helpful and friendly staff. Thanks Adrienne Alexander! More

excellent experience My service advisor, Adriane, was uber professional from beginning to end. She helped me with features of my car that I was unfamiliar with, was unhu My service advisor, Adriane, was uber professional from beginning to end. She helped me with features of my car that I was unfamiliar with, was unhurried, and extremely courteous. She notified me when my service time was delayed, and explained what services were performed in detail. I give her an A+!! More

Outstanding customer service I recently took my car in for service at Infiniti of Gwinnett. Bobby in service addressed each of my concerns during my visit. He explained the work t I recently took my car in for service at Infiniti of Gwinnett. Bobby in service addressed each of my concerns during my visit. He explained the work that was needed to repair my car in detail to make sure that I understood. The best part of this visit occurred AFTER the appointment. Bobby followed up with a phone call to make sure that my car was running well and to call him with any issues/concerns. Bobby, thanks so very much for providing outstanding customer service!! K. Binion More

Fantastic service! Harvey is exceptional and I always have confidence that he will get my vehicle serviced accurately. When I called to make an appointment, he was sur Harvey is exceptional and I always have confidence that he will get my vehicle serviced accurately. When I called to make an appointment, he was sure to have the right sized loaner for my family. I arrived and sure enough things were ready and he didn't keep me waiting. He called promptly with service recommendations in addition to providing an email with a detailed invoice, pricing included. This is exactly what we wanted to see to know what needed to be done, with the critical items highlighted. It was a pleasure dealing with Harvey, and he got the job done efficiently. We will be back, and will ask for Harvey! More