INFINITI of Gwinnett - Service Center

Great service! Harvey is amazing and always makes sure you receive the BEST SERVICE! I love Infiniti and I only go to this dealership for everything involving my car Harvey is amazing and always makes sure you receive the BEST SERVICE! I love Infiniti and I only go to this dealership for everything involving my car. More

Competent service personnel with compressive review The skilled personnel at Infiniti of Gwinnett know how to keep your vehicle running and diagnose any kind of failure. Pricing is more than competiti The skilled personnel at Infiniti of Gwinnett know how to keep your vehicle running and diagnose any kind of failure. Pricing is more than competitive when you consider the quality of service and amenities available to make the visit the most minimum interruption to your schedule. More

Always pleased! I prefer this center because they are professional. I live in Decatur and I prefer Gwinnett"s center over Nalley's Infiniti. I can count on Gwinnett I prefer this center because they are professional. I live in Decatur and I prefer Gwinnett"s center over Nalley's Infiniti. I can count on Gwinnett to fix any problem that might come up. I know that things will be done correctly. I forgot the young lady name that assisted me, however, she was pleasant. More

Excellent service Customer service is always good. My car is always serviced in a timely manner w/o an appt. Center is conveniently located to my home. Customer service is always good. My car is always serviced in a timely manner w/o an appt. Center is conveniently located to my home. More

Worth the drive for exceptional service I have 2 dealerships closer to my house than this one. I have tried them. This dealership is just better. The waiting area is a great size, laid out w I have 2 dealerships closer to my house than this one. I have tried them. This dealership is just better. The waiting area is a great size, laid out well, and I can get some work done there comfortably when I wait on my car. They wash my car - always. The oil change is the same as I would pay at Jiffy Lube - and they wash my car - and I wait in a great environment. My service guy, Harvey, is nice, smart, and does his job like I want him to. He called me at 5pm on the day that I picked up the car from a bad running issue to make sure that it was all fixed with no new issues. In all honesty, if I could get my other brand serviced here too, I would. More

Wheel Bearing My rating is 5 stars because of the wonderful customer service that I received from the service consultant! Harvey even checked on the work the follow My rating is 5 stars because of the wonderful customer service that I received from the service consultant! Harvey even checked on the work the following day. More

A bit disappointed Nothing against the service representatives but mostly against the mechanics working on my QX56. I dropped off my vehicle to get it service and unfor Nothing against the service representatives but mostly against the mechanics working on my QX56. I dropped off my vehicle to get it service and unfortunately, a portion of the work wasn't done. I was charged for the labor and left out feeling taken advantage of. I called back and spoke with the service representative and wanted to speak with the manager. I also brought the one of the filters in question and laid on the desk that was suppose to be changed out but wasn't. The air filter was extremely dirty. I have children and I'm a asthmatic with bad allergies. So to be surprised with a lack of accountability from the service technicians is inexcusable. The service representative did what he can to rectify the issue and I appreciate his support. More

INFINITI of Gwinnett makes a routine service extraordinary! From the time I drop-off my SUV, speak to a customer service rep, to when it is returned, I have come to expect excellent service at INFINITI of Gwinn From the time I drop-off my SUV, speak to a customer service rep, to when it is returned, I have come to expect excellent service at INFINITI of Gwinnett. No hidden surprises, my car is returned when it is promised, and I usually know how much its going to cost. I highly recommend purchasing your car here and bringing it back for service here! More

Satisfied w work BUT no call back on driver sideview damage The service manager or someone else was to call back same day regarding loose driver's sideview mirror that was knocked loose so it is "floppy" and tu The service manager or someone else was to call back same day regarding loose driver's sideview mirror that was knocked loose so it is "floppy" and turns in vs. remaining steady. Still no call back and been a few weeks... hopefully they can see this review and call back. More

Very good Everything went smoothly. The work was done in a timely fashion. Everyone was well informed & polite. Thanks for washing the car. I have nothing else Everything went smoothly. The work was done in a timely fashion. Everyone was well informed & polite. Thanks for washing the car. I have nothing else to say. More