INFINITI of Gwinnett - Service Center

Service center experience Extremely thorough...loved the details provided after service that brokedown all the steps taken to repair my Q50. The service center really adds valu Extremely thorough...loved the details provided after service that brokedown all the steps taken to repair my Q50. The service center really adds value to this car purchase and reaffirms that I made a good decision. More

Great Experience I feel like the real opportunity to give perspective on a customer service experience is when things don't necessarily go as expected. Service visits I feel like the real opportunity to give perspective on a customer service experience is when things don't necessarily go as expected. Service visits are supposed to go smoothly so when they do, it's just business as usual. I had a small miscommunication (my fault) that was handled with ease and professionalism and it made the experience that much better. The ability to handle these hiccups with great service is what will keep me coming back! More

Awesome Customer Service Great customer service reps. They were very knowledgeable and answered all questions. Hospitality was top notch along with snacks!! Quick visits or lo Great customer service reps. They were very knowledgeable and answered all questions. Hospitality was top notch along with snacks!! Quick visits or loaner vehicles available. Just awesome.... More

EXCELLENCE !! If the inner urge at "INFINITI OF GWINNETT" is to provide the customer with the highest quality of service that they can, then their mission has been If the inner urge at "INFINITI OF GWINNETT" is to provide the customer with the highest quality of service that they can, then their mission has been accomplished. A perfect example is Service Consultant (Harvey Hollander) he delivers the same if not better service on each visit. I will tell you, in relation of a result to its cause my wife and I are satisfied, whatever the adviser Harvey recommends works, he has proven to be dependable in character, judgment, & practice throughout the years, let me put it this way: Harvey Hollander holds true to his profession!! More

Great set of people. I enjoyed the waiting area too Snacks and Drinks. I guess the good service makes up for the high labor cost. Still would return. Thank set of people. I enjoyed the waiting area too Snacks and Drinks. I guess the good service makes up for the high labor cost. Still would return. Thanks More

We vice and Tire replacement Dealership was responsive in getting my wife and I settled comfortablbly with a loaner vehicle. The start was a tire that required replacement, to a r Dealership was responsive in getting my wife and I settled comfortablbly with a loaner vehicle. The start was a tire that required replacement, to a rattle under the carriage, temp gauge replacement and routine oil change and belt replacement. More

Recall Service I went to get the Takaga air bag recall and was received with open arms. They gave me suggested maintenance that was not required but should be done s I went to get the Takaga air bag recall and was received with open arms. They gave me suggested maintenance that was not required but should be done soon. There was no pressure and the advisor was courteous and knowledgeable. More

Very good customer service! Thank u Andrea Very great customer service . Vehicle was ready earlier than expected. The service lobby area was very clean! Could recommend some healthier snacks an Very great customer service . Vehicle was ready earlier than expected. The service lobby area was very clean! Could recommend some healthier snacks and juices for the lobby area More

Harvey provided exceptional service I took my car in for brakes and new tire. Harvey provided exceptional customer service. It felt like he went out of his way to help me. He followe I took my car in for brakes and new tire. Harvey provided exceptional customer service. It felt like he went out of his way to help me. He followed up to make sure that I was satisfied with the work that they did on the car. I highly recommend this dealership for service. More

Best Service and Honesty I’ve experienced at a dealership I drive 25 miles out of my area because I know the work and service is dependable and transparent. After taking my vehicle for an oil change, I rec I drive 25 miles out of my area because I know the work and service is dependable and transparent. After taking my vehicle for an oil change, I received an estimate for work needed on my vehicle soon. I returned to have the work done and there were NO SURPRISES. As a woman, I want to feel comfortable that I am not being taken advantage of. I’ll only take my vehicle to Infiniti of Gwinnett More