INFINITI of Gwinnett - Service Center

I purchased a set of 4 tires from another vendor (same tires better price). Since one of the replaced tires was flat there was a large yellow flat tire indicator on my dash. But even after a week of dri tires better price). Since one of the replaced tires was flat there was a large yellow flat tire indicator on my dash. But even after a week of driving, it did not go away . I called Infiniti service to ask them to reset my dash and I was told there would be a $222 charge as the tires were not bought thru Infiniti. I was appalled. I am a loyal customer of Infiniti of Gwinnett, purchased 3 cars since 2012. I understand that if I had purchased the tires from you the dash reset would have been included in the price. But as a customer courtesy I would have thought that Infiniti could have reset the flat tire indicator for me. Very disappointed in your service group. More

Top tier service. They even service my 250k+ 2005 FX45 and also treat me as if i bought My FX45 from them!!! They even service my 250k+ 2005 FX45 and also treat me as if i bought My FX45 from them!!! More

Came in for recall work and left with a constant horn honking issue and a missing radiator fluid cap. Greg in service was very unhelpful. He told me that it wasn't their problem because they did not work honking issue and a missing radiator fluid cap. Greg in service was very unhelpful. He told me that it wasn't their problem because they did not work on my horn or radiator even though they gave me a inspection report after saying I needed a new radiator. DO NOT BUY OR PATRON THIS DEALERSHIP!!! More

If I could give Infiniti of Gwinnett the highest NEGATIVE number less than 1 start I, with pleasure, would!! My experience has been... let's just say-- Nothing short of a disaster with the service departm number less than 1 start I, with pleasure, would!! My experience has been... let's just say-- Nothing short of a disaster with the service department at Infiniti of Gwinnett. Harvey Hollander and Greg Brennan are the 2 staff members I had the unfortunate pleasure of encountering. Neither as far as could tell have/had any understanding of customer service and being the face of what is supposed to be a prestigious business and brand. Harvey presented an estimate for required and recommended repairs that carried an astronomical price with it even after involving my car repair warranty. We discussed just having the required work completed. I was still given a very substantial repair cost. I shared the price would not fit my budget and would need to shop around. After find a service facility with very reasonable hourly repair rates and who was willing to use non-OEM/not dealership parts, I advised Harvey I would unfortunately be having my vehicle towed to the repair facility, but would gladly pay the diagnostic service fee. Harvey replied my decision was unfortunate as he invested hours of time into my vehicle. He asked the quoted cost of repairs at the other locations. I shared with him each other shop was at least 50% cheap and this was mainly because their cost of repairs and willingness to use alternative parts came into play. *Note: my vehicle is in really great condition, but is 10 years old; so alternative parts usage is optional for me. Harvey then offered to allow me to pay the 50% amount I was quoted by another repair facility + the diagnostic cost. We negotiated terms one more exchange each. I accepted his final offer that included a service loaner vehicle. Now, these exchanges are all by text message, which are binding. I went to the dealership, met Harvey and shook hands, then he turned me over to the loaner department who put me into a comparable size vehicle. Everything was moving along well! Then... 4 hours later, Harvey calls and says his manager would not approve the deal he offered and that the dealership would do the work unless I paid 50% of what the original quote for repairs were because they needed to due to required and recommended repairs to be able to guarantee their work and parts. As to which I referred him back to our written, by text messages, agreement. As to which he replied there is nothing he could do, we would not be reaching an agreement, and they needed to their loaner back. I agreed to follow up the next day. I sent Harvey a text message explaining the unfavorable predicament I would be in due to his error as my warranty company would need to have a new claim file as a new shop was involved and would not be able to authorize a rental car until sometime the following week after they reviewed the new shop's estimate and proved approval. I requested the courtesy of keeping the loaner car until the approval for my rental through my repair warranty. Now mind you, I had already let the shops know when Harvey and I came to an agreement I wouldn't be having my vehicle towed in as I reached an agreement with Infiniti, thus giving my service spot away. At this point I still have their loaner vehicle. Radio silence... until-- I next get a voicemail from Greg Brannan requesting my call back. Once I got connected with Greg he asked where things were left with my vehicle. I explained all of the above, and explained I already had a tow service call in place for pick up. In one breathe and with no empathy Greg tells me he would not release my vehicle until they had their loaner back. No alternatives, no good will customer service gesture, no apologies the train-wreck of a situation I was placed because of Harvey. Just give me my company car back or else. Harvey recommended during all of this that I use their credit program to get work done, which of course included recommended work that was not necessary to get back on the road. He was so much more interested in getting a sale on the service, he suggested I go into debt for him and Infiniti of Gwinnett. I say all this to mean... and I being a supervisor of a team who is the face of nationally recognized Forbes listed clients who deal with consumers during some of the worst times of loss, etc-- There in no reason any company should ever not uphold an agreement they have offered and default to the customer incurring a loss at the customer's expense. Rest assured this incident is a total breach of agreement and lawsuit will soon follow. More

I have purchased several cars from dealerships, this was the best experience Yet, THANK YOU!! the best experience Yet, THANK YOU!! More