INFINITI of Gwinnett

Velko was amazing and I would highly recommend. We only went to test drive a car to get an idea of what we would like and we fell in love with the car and customer service. Velko was super friendly We only went to test drive a car to get an idea of what we would like and we fell in love with the car and customer service. Velko was super friendly, hands on, informative and also personable! Thanks for your help! More

He is exceptionally & very prompt in his communication, he made the whole experience so seamless! he made the whole experience so seamless! More

Caleb provided great customer service and made my purchase experience so enjoyable and easy. He was very knowledgeable about the vehicle and the services provided. purchase experience so enjoyable and easy. He was very knowledgeable about the vehicle and the services provided. More

They made everything so easy and answered all questions . Best car buying experience so far Best car buying experience so far More

No Pressure Sales Gal willed with facts and knowledge to get deal done. Was very patient allowing us to shop other brands while keeping us abreast of new arrivals to dealorship. get deal done. Was very patient allowing us to shop other brands while keeping us abreast of new arrivals to dealorship. More

Velko was awesome! Very responsive, knowledgeable, and never pushy. I drove over 7 hours to purchase my new car from him and it was worth it! Very responsive, knowledgeable, and never pushy. I drove over 7 hours to purchase my new car from him and it was worth it! More

If I could give Infiniti of Gwinnett the highest NEGATIVE number less than 1 start I, with pleasure, would!! My experience has been... let's just say-- Nothing short of a disaster with the service departm number less than 1 start I, with pleasure, would!! My experience has been... let's just say-- Nothing short of a disaster with the service department at Infiniti of Gwinnett. Harvey Hollander and Greg Brennan are the 2 staff members I had the unfortunate pleasure of encountering. Neither as far as could tell have/had any understanding of customer service and being the face of what is supposed to be a prestigious business and brand. Harvey presented an estimate for required and recommended repairs that carried an astronomical price with it even after involving my car repair warranty. We discussed just having the required work completed. I was still given a very substantial repair cost. I shared the price would not fit my budget and would need to shop around. After find a service facility with very reasonable hourly repair rates and who was willing to use non-OEM/not dealership parts, I advised Harvey I would unfortunately be having my vehicle towed to the repair facility, but would gladly pay the diagnostic service fee. Harvey replied my decision was unfortunate as he invested hours of time into my vehicle. He asked the quoted cost of repairs at the other locations. I shared with him each other shop was at least 50% cheap and this was mainly because their cost of repairs and willingness to use alternative parts came into play. *Note: my vehicle is in really great condition, but is 10 years old; so alternative parts usage is optional for me. Harvey then offered to allow me to pay the 50% amount I was quoted by another repair facility + the diagnostic cost. We negotiated terms one more exchange each. I accepted his final offer that included a service loaner vehicle. Now, these exchanges are all by text message, which are binding. I went to the dealership, met Harvey and shook hands, then he turned me over to the loaner department who put me into a comparable size vehicle. Everything was moving along well! Then... 4 hours later, Harvey calls and says his manager would not approve the deal he offered and that the dealership would do the work unless I paid 50% of what the original quote for repairs were because they needed to due to required and recommended repairs to be able to guarantee their work and parts. As to which I referred him back to our written, by text messages, agreement. As to which he replied there is nothing he could do, we would not be reaching an agreement, and they needed to their loaner back. I agreed to follow up the next day. I sent Harvey a text message explaining the unfavorable predicament I would be in due to his error as my warranty company would need to have a new claim file as a new shop was involved and would not be able to authorize a rental car until sometime the following week after they reviewed the new shop's estimate and proved approval. I requested the courtesy of keeping the loaner car until the approval for my rental through my repair warranty. Now mind you, I had already let the shops know when Harvey and I came to an agreement I wouldn't be having my vehicle towed in as I reached an agreement with Infiniti, thus giving my service spot away. At this point I still have their loaner vehicle. Radio silence... until-- I next get a voicemail from Greg Brannan requesting my call back. Once I got connected with Greg he asked where things were left with my vehicle. I explained all of the above, and explained I already had a tow service call in place for pick up. In one breathe and with no empathy Greg tells me he would not release my vehicle until they had their loaner back. No alternatives, no good will customer service gesture, no apologies the train-wreck of a situation I was placed because of Harvey. Just give me my company car back or else. Harvey recommended during all of this that I use their credit program to get work done, which of course included recommended work that was not necessary to get back on the road. He was so much more interested in getting a sale on the service, he suggested I go into debt for him and Infiniti of Gwinnett. I say all this to mean... and I being a supervisor of a team who is the face of nationally recognized Forbes listed clients who deal with consumers during some of the worst times of loss, etc-- There in no reason any company should ever not uphold an agreement they have offered and default to the customer incurring a loss at the customer's expense. Rest assured this incident is a total breach of agreement and lawsuit will soon follow. More

Velko was very knowledgable and patient and explained all the features of my 2023 Qx60 during the purchase process. Also followed up regularly after the purchase to check in and was good in responding quickl the features of my 2023 Qx60 during the purchase process. Also followed up regularly after the purchase to check in and was good in responding quickly to queries! More

I've been dealing with this dealership for over 5 years and I've has nothing but great experiences. Mark Preston helped me make my car dreams come through. He was very helpful and very knowledgeable and I've has nothing but great experiences. Mark Preston helped me make my car dreams come through. He was very helpful and very knowledgeable More

Goran and the entire team and facility are amazing. I would highly recommend shopping for a vehicle from Infiniti of Gwinnett. I would highly recommend shopping for a vehicle from Infiniti of Gwinnett. More