INFINITI of Gwinnett

I purchased a 2011 Infiniti M37X on 2/27/12 from a great sales associate Terrance Lanham. The buying side of this transaction was great. The car is great but a strange thing happened on 3/15/12. The driv sales associate Terrance Lanham. The buying side of this transaction was great. The car is great but a strange thing happened on 3/15/12. The driver's side leather seat split. I tried to have another Infiniti dealer closer to my home take care of the issue but was told it would not be covered under warranty. I did not accept that answer and asked to speak to an Infiniti representative. Two weeks later I received a call from a regional service manager, Jon Lehman, who stated that the seat would not be covered under warranty. He would not even take the time to see the car in person. I contacted the service manager for Gwinnett, Herb Hoffman, who basically buried his head in the sand. He has not offered to do anything. It's amazing when you purchase an Infiniti the sales associate introduces you to everyone in the service department and they all say they are there for you anytime you have an issue but when something strange, like my seat, happens they ALL bury their heads in the sand. Infiniti cars are great but the service is terrible from the dealership up to the regional office. More

A loyal customer of Hennessey Lexus (8yrs) with 2 purchases and 100% servicing; left me with a broken transmission on a 150k Lexus SUV. Deciding to shop Infinity of Gwinnett, I enjoyed the freed purchases and 100% servicing; left me with a broken transmission on a 150k Lexus SUV. Deciding to shop Infinity of Gwinnett, I enjoyed the freedom to look and drive as many cars I wanted at a pace that made it possible for me to assess as many cars needed to select the one I wanted in a total of half a day! In less than 5 hours I selected and drove off with the car I am happy to say is now mine. My experience buying did have one disappointment which was glady addressed by the dealership. What a pleasant surprise from a dealership! In addition to the purchase, there were a few issues on the car that the dealership agreed to fix so I made the appointment with the service department a week later. My experience with the Service team was more than impressive! They did not over comment and under deliver - it was quite the opposite. They met and in some cases exceeded promise and expectation - my family, friends and I were totally impressed with the way my car was taken care of. I feel confident the service department at this dealership will take good care of my car in the years to follow. My decision to switch from Lexus to Infinity of Gwinnet was a good one. More

I had buyers remorse with in 48 hours. They were nice enough to trade me out of one car into another and charge me another doc fee and $500 less then what I paid for the first car. Total loss due to my e enough to trade me out of one car into another and charge me another doc fee and $500 less then what I paid for the first car. Total loss due to my error $1100.00. They refused to cancel my original contract. More

Infiniti of Gwinnett is the best--Sales and Finance is unmatched! If you need a new car see them last! I have traded two SUV's and bought two new SUV's!!!! unmatched! If you need a new car see them last! I have traded two SUV's and bought two new SUV's!!!! More

Fast friendly and knowledgeable service. Answered all my questions and accommodated my time schedule.From website info to in store service great! Followed up, listened to my needs and did not pressure me. S questions and accommodated my time schedule.From website info to in store service great! Followed up, listened to my needs and did not pressure me. Steve spent time to review all the details of my car and future car maintenance. Continued to make follow up calls to keep me informed and to ensure any questions I may have after my purchase. Financial department was great as well! Reviewed all my options and created a plan that worked for me. Overall Superb service! Thanks, Tara Mathis More

I found my car buying experience at Infiniti of Gwinnett to be almost enjoyable. The salesman (Steve Pennamen) and the sales manager (Kipp) were very knowledgable about Infiniti, and very friendly in every to be almost enjoyable. The salesman (Steve Pennamen) and the sales manager (Kipp) were very knowledgable about Infiniti, and very friendly in every dealing I had with them - including price negotiation which wasn't high pressure. They let me leave the lot on my first trip out (fact finding mission) and contact them when I was interested to buy. They were fair and honest in all dealings. I would highly recommend to friends, and if I buy an Infiniti again, I'll look to work with Steve again! More

Knowledgeable, courteous, friendly staff. Were interested in helping me get what I wanted. Let me take car home and, when I did not buy it then, they accepted that I did not buy in good spirit. interested in helping me get what I wanted. Let me take car home and, when I did not buy it then, they accepted that I did not buy in good spirit. As soon as I decided, I naturally went back to Infiniti of Gwinnett. Thank you. Marion b. Stokes More

This is my third car that I have leased from IOG, and the service just gets better and better. Salesperson Jason Ferguson has been the best salesperson I have dealt with so far. I just hope he is still aro service just gets better and better. Salesperson Jason Ferguson has been the best salesperson I have dealt with so far. I just hope he is still around the next time. And of course, Sales Manager Kipp who has been around since my first Infiniti is like family now. Infiniti of Gwinnett just redefines and sets the standard for what car buying and car salesmanship should be. More

My first & wont be the last! Richard in Sales was outstanding to work with. No hassell or pressure. Excellant Customer Svs! Fair Trade value. Found the car on line and was better than expected. Neede outstanding to work with. No hassell or pressure. Excellant Customer Svs! Fair Trade value. Found the car on line and was better than expected. Needed new mats and a few little issues- all were taken care of promtly and exceeded my expectations. The Finance Dept beat my local bank by 2+% savings! Love me G37 convertabile! A+++ Dealer! More

Steve Pennamen was more than helpful, the most straightest salesman I have encountered in shopping around. He was honest and willing to work with you. He clearly was not trying to pull any tricks straightest salesman I have encountered in shopping around. He was honest and willing to work with you. He clearly was not trying to pull any tricks and allowed for a relaxed and less stressful experience. I was extremely glad to have gotten lucky enough to work with Steve. The dealership on the whole seemed well run and everyone was willing to help us. It was overall a great experience. I'd go back. Goran Cisic was a bit pushy at the end with the various warranties and he lost his cool at the end with an employee and was a bit harsh with me afterwards. That left a bit of a bad taste in my mouth as that was the last real interaction. But Steve was great! More