Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
INFINITI of Gwinnett
Duluth, GA
2,551 Reviews
Atlanta's Premier INFINITI Dealership located in Gwinnett County. Located on Satellite Blvd. right behind Gwinnett Place Mall and only a short distance from I-85 and Pleasant Hill Road. INFINITI of Gwinnett has one of the largest inventories of new and certified pre-owned INFINITI vehicles and other luxury pre-owned brands in Atlanta. INFINITI offers a full-line of luxury performance automobiles, including the Q50, Q60, QX50, QX55, QX60, and the QX80.
At INFINITI of Gwinnett, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,551 reviews
August 01, 2023
The dealership was neat and clean. The staff was warm, friendly, and professional. I will visit them again The staff was warm, friendly, and professional. I will visit them again More
by iceco38
July 29, 2023
Velko was our salesman who made this an enjoyable experience without any pressure while having incredible knowledge base that was very transparent! experience without any pressure while having incredible knowledge base that was very transparent! More
by Jholmes
Employees Worked With
July 29, 2023
This was my 2nd purchase with Benson and 8th with Infiniti of Gwinnett. I can say enough positive comments. The professionalism and buying experience sets the standard. Other dealerships play game Infiniti of Gwinnett. I can say enough positive comments. The professionalism and buying experience sets the standard. Other dealerships play games and insult the buyer. This never happens at Infiniti if Gwinnett. That service and respect continues after the sale as well. I highly recommend Benson and Infiniti of Gwinnett. More
by klsutphin88
Employees Worked With
July 22, 2023
Mr Velko Tsvetanov was very helpful and informative, the information was very clear, the service was excellent, the purchase was very smooth. information was very clear, the service was excellent, the purchase was very smooth. More
by ayman972
Verified CustomerEmployees Worked With
July 22, 2023
Darryl was great, knowledgeable and polite and made the car buying experience quick and seamless car buying experience quick and seamless More
by Jocelynmoye316
July 21, 2023
They put me at ease. I did not feel any pressure at all. Everyone was pleasant I did not feel any pressure at all. Everyone was pleasant More
by Biabee
July 19, 2023
Everyone was very helpful/ great to work with - made the decision and process an easy one! decision and process an easy one! More
by angel
July 19, 2023
Not a great experience, I bought the car a month ago and received it with another cars temp tag.. Fortunately I figured it out the next day and emailed Ron and Sam..The correct tag was sent fed ex a few day received it with another cars temp tag.. Fortunately I figured it out the next day and emailed Ron and Sam..The correct tag was sent fed ex a few days later. Easy to screw up a tag I guess so no problem. I also let them know that the car didn’t come with an owner’s manual. I didn’t hear back so I emailed Sam, he replied back that he would look into it. A week went by with no follow up. A few days later I spoke with Ron on the phone and he said he would looking into getting me the manual, but I never heard back from him either.. I expected better customer service from a higher end car dealership . I’ve since called in and asked for a manager twice and was dumped into a voicemail. I need an owners manual for my 2020 Q50. I would like someone who cares to call me at 404-915-3620 and tell me when the owners manual is going to be mailed to me. If I don’t hear back in 48 hours I will start posting reviews on social media. Please make this right. Nobody buys a $35k car without an owners manual. Today I spoke with Ron and he is overnighting me a manual. I greatly appreciate you guys jumping on this with a quick response. I was probably too harsh with my review because I’ve been aggravated about the issue. I would like to revise my review. Everything went well leading up to the delivery of my car. Ron and Sam were professional and took care of my needs. Prior to buying I told Ron that I live alone and an hour away.and asked if my car could be delivered. He said yes and drove it to me himself. I’m in sales too and the follow up experience after is my only issue. Again I appreciate everyone for quickly responding to my problem. Thanks More
by emailscottmitchell
July 15, 2023
The staff here is are the best. They always make me feel welcome and at home. They are not pushy, and try their best to get you into your ideal vehicle They always make me feel welcome and at home. They are not pushy, and try their best to get you into your ideal vehicle More
by Biabee
