INFINITI of Gwinnett

I purchased a 2011 G37S in Dec 2012 with less that 10K miles still under full warranty. I contacted this Gwinett dealership in reference to damage to my convertible roof top received after letting the roo miles still under full warranty. I contacted this Gwinett dealership in reference to damage to my convertible roof top received after letting the roof down the first time. The only item in the trunk at the time was the owners manual placed there by the Infiniti sales guy I purchased the car from. There was not any warning or conversation in reference to the manual causing damage if in the truck. For many years I have drive the Lexus brand and never had an issue with my previous cars. I traded a Lexus SC430 convertible to buy the Infiniti...at this point I am wondering if I truly made a mistake. The back seat in the Infiniti is a little bigger and can seat an adult which was not the case in the SC430. The quality of the Lexus was top of the line. I can't believe the Infiniti brand built a convertible that does not warn you or reject the down operation if an object interferes in the trunk. Instead the top dig scratches into your paint and car body. The service advisor Bryce was quick to state this issue was my fault and didn't not even consider the factors to offer a workable solution. The fact is no offer was made to assist to fix the issue. He opened my top said everything is fine and offered me the card to the body shop they use for repairs. I was advised this is a common problem and as seen this on at least two occassions in Infiniti reviews. This would have never happened with the Lexus brand! I called back to the shop on two occassions and left messages for the general manager to call me however have not recevied a call back. I would not recommend this dealer due to they do not stand behind the quality of the product they sell and show no concern for customer service. More

I have always had good experiences with Infiniti of Gwinnett. Recently, I took my car in because it was making a weird creaking sound and my wheels were bent. Judson Kilgore and his team diagnosed th Gwinnett. Recently, I took my car in because it was making a weird creaking sound and my wheels were bent. Judson Kilgore and his team diagnosed the problem and fixed it, plus gave me a good deal on straightening and refinishing my wheels. They always go above and beyond, and I see no need to take my car to any other Infiniti dealer for service. More

Terrence Lanham was SO helpful in our purchase of a new vehicle. It was my first time buying and he made me feel great about my decision. vehicle. It was my first time buying and he made me feel great about my decision. More

Terrence Lanham was very professional, knowledgeable, efficient, helpful and courteous. It was a pleasure to work with him. I would recommend him as the saleperson to others. The other staff involved i efficient, helpful and courteous. It was a pleasure to work with him. I would recommend him as the saleperson to others. The other staff involved in the transaction were professional and courteous also. More

DON'T GO THERE FOR SERVICE. Those people are incompetent. Went to Infiniti of Gwinnett for a strange noise in my G37 coming from the dashboard. They held my car for almost a week and did not find the problem Went to Infiniti of Gwinnett for a strange noise in my G37 coming from the dashboard. They held my car for almost a week and did not find the problem. They called me and told me that if I want the problem to be investigated further, I will be paying north of thousand dollars and of course, I said "no". They ended up charging me double for what other Infiniti dealership charge for diagnostics (they said that is based on labor, not a fixed fee) and I took my car and went to Infiniti of Decatur. There, Alex (service consultant) told me right away what my problem could be, they found it the same afternoon and got my car next morning. Oh and I paid less than hundred bucks for the fix. Inifniti of Gwinnett think of you as a walking wallet. If you are so rich and don't care how much you spend go there, but your car still might not get fixed. If you value your car and money go somewhere else. More

Terrence was a real pleasure to work with. Professional from the get go. Got what I wanted when I needed it. Highly recommend this gent. His wife delivered the car which was above and beyond. Car salesmen from the get go. Got what I wanted when I needed it. Highly recommend this gent. His wife delivered the car which was above and beyond. Car salesmen should all be as professional as this. I've bought many cars in my life but Terrence is far and above anyone I've ever worked with. You guys have a pro. Thanks again for the Infiniti of Gwinett experience. More

Terrence made buying this vehicle the easiest process I've ever dealt with! Walked me through what was needed on the buy and trade in side. No problems at all. Would use him again for our next car purch I've ever dealt with! Walked me through what was needed on the buy and trade in side. No problems at all. Would use him again for our next car purchase. More

We recently bought a g37 for Infiniti of Gwinnett and worked with Terrance Lanham. It was a great experience and would work with him again. worked with Terrance Lanham. It was a great experience and would work with him again. More

Sam Ghazal was an awesome person to deal with. He went above and beyond to get the job done with no hoops to jump through. We loved our experience and everyone we came in contact with. We will definitely above and beyond to get the job done with no hoops to jump through. We loved our experience and everyone we came in contact with. We will definitely recommend Infiniti of Gwinnett. More