INFINITI of Gwinnett

My experience with this dealership was GREAT from the time I started looking and sales manager Scott Jordan took me to see the car I was interested in after hours through the actual purchase transaction time I started looking and sales manager Scott Jordan took me to see the car I was interested in after hours through the actual purchase transaction with my salesman Sean Waters two days later, everyone was professional, courteous and respectful. There was never any "pressure" applied and they went above and beyond to ensure that all of my questions were answered. When picking up the car it was immaculate and Sean took the time to ensure that everything was set up and that all functionality was thoroughly explained. Overall this was a great experience, I would highly recommend Infiniti of Gwinnet for your next vehicle purchase! Ask for Sean, he's great! More

I was in the market for a used vehicle and found a car that was in my price range on-line at Infiniti of Gwinnett. My husband made the call to the dealership (which was closed), but Don Wrobel took the ti that was in my price range on-line at Infiniti of Gwinnett. My husband made the call to the dealership (which was closed), but Don Wrobel took the time to speak with him regarding the car's details. Since we couldn't get there until the next afternoon, my husband stayed in touch with Don to see if the car was still there; luckily for us it was. When we arrived at the dealership, the car was sitting there waiting (as promised) and we were met with the warmest HELLO, I'm Don Wrobel. After the introductions, we test drove and got the paperwork completed; which by the way, was the easiest process I've been through for car buying. I never felt pressured or rushed. I just want to thank Infiniti of Gwinnett's Don Wrobel for keeping the car buying process the best by far I've had! More

Corrected version... April 2, 2013 To whom it may Corrected version... April 2, 2013 To whom it may concern: I purchased my 2011 Infiniti G37 at Infiniti of Gwinnett on March 16, 2013 It was Corrected version... April 2, 2013 To whom it may concern: I purchased my 2011 Infiniti G37 at Infiniti of Gwinnett on March 16, 2013 It was a birthday gift to myself so I wanted to be sure I had a great experience. Upon my arrival; I called ahead to ask for a female salesperson because of my past experiences so I was transfered to Alexis Maple. I asked Alexis about a few cars and if they were presently in stock and she said sure, come on in and test drive what I liked. I informed her I was a few miles away so she asked for my phone number and I said it was not needed because I was nearby. When I arrived at the dealership, I asked for Alexis and when she walked up she immediately knew my voice and called out my name, she even stated she had my number from caller the ID just in case I got lost. Alexis showed great patience with my wife and I as we searched for a new vehicle. She displayed excellent customer service with assisting us on picking out a vehicle model and color. Alexis even offered assistance with a discount program with my employer which she was able to locate online. My wife noticed a used 2011 Infiniti on the lot and it was THE car we both liked, so Alexis was able to make my purchase very painless and memorable. The entire purchase DID NOT last all day as I have heard from previous customers who complained about their experiences at other dealerships. I can say that my wife and I had a pleasant experience at Infiini of Gwinnett and will not hestitate to return for future purchases. I was even introduced to the onsite Insurance Agency who saved me a ton of money on my car insurance, the rate was so great that I even switched my home insurance. Once my sale was completed, the customer service from Alexis didn't stop, she has assisted me with other details like getting a front license plated installed on my car and assisted with getting my car serviced as needed. Alexis introduced me to one of the service managers (George) who also has been very nice and helpful. These two staff members are a great asset to this dealership and my experiences with them along will entail me to spread more positive words to others about Inifiniti of Gwinnett. Alexis Maple is a great salesperson and with the service she gave to me and my wife; I will not hesitate to send her new customers! Thanks, Darryl Wells More

I had a wonderful experience purchasing my 2012 Nissan Maxima from Infiniti of Gwinnett. Shelton Thacker made the experience very pleasurable from the time we entered the lot. Every question was answered Maxima from Infiniti of Gwinnett. Shelton Thacker made the experience very pleasurable from the time we entered the lot. Every question was answered and I was not pressured to buy. The whole experience was the best I have ever had when purchasing a vehicle. Would definitely recommend them to all my friends and family! More

Such an amazing experience! Sean showed us everything we were interested in, let us test drive as many cars as we liked and answered all of our questions. They even stayed after hours to go over everything were interested in, let us test drive as many cars as we liked and answered all of our questions. They even stayed after hours to go over everything with us. We've never felt so comfortable purchasing a car before. Highly recommended! Thanks Sean!! More

I worked several deals with Infiniti of Gwinnett but not for the "perfect" car and if you are going to spend $75K on a QX56 then it should be PERFECT. I live two hours away and could not get to dealership for the "perfect" car and if you are going to spend $75K on a QX56 then it should be PERFECT. I live two hours away and could not get to dealership quickly enough for them. I thought I had a final deal and had to leave for vacation - told them I would finalize when I returned. I called upon my return and Dragon (the sales manager) told me that my price had been INCREASED by $4K due to "supply & demand". Then he told me that my car had been given to the Atlanta Braves and was no longer available. BUT - I could buy another car at MSRP or buy used!! He said he was selling every single QX56 he had in stock for MSRP only!!! He also told me that you are not a "customer" there until YOU SPEND MONEY and he does not have to treat you like one until YOU SPEND MONEY! I did buy (two days later) a new (Perfect - right color and options) QX 56 from CROSSROADS INFINITI IN APEX, NC AND HIGHLY RECOMMEND THEM!! THEY BEAT THE PRICE FROM EVERY INFINITI DEALER IN GA AND GAVE ME MORE MONEY FOR MY TRADE. AND, DELIVERED MY VEHICLE VIA FLATBED TRUCK FOR FREE!!!! Now that is the service you expect when you spend the kind of money that Infiniti wants!!! The whole transaction took 15 minutes by phone and was PLEASANT!!! I tried to reach the General Manager at Gwinnett 4 times but HE DOES NOT RETURN CALLS!! DO NOT LOOK TO BE TREATED WELL AT THIS DEALERSHIP - if this is how they treat you before you buy what would it be like for service!!! I cannot say enough good things about going to Crossroads Infiniti in Apex NC and price your INfiniti. THEY WILL BEAT ANY DEAL!!! AND DELIVER YOUR CAR AND PICK UP YOUR TRADE AT NO COST!!!!!! More

Great experience with a real professional after driving from Greenville, SC to Atlanta. Very happy with my purchase and my overall experience at IOG! Highly recommended this dealership for new or pre-owned from Greenville, SC to Atlanta. Very happy with my purchase and my overall experience at IOG! Highly recommended this dealership for new or pre-owned purchases. Thank you More

After 2 weeks of test drives and 4 dealerships, Sean Waters of Infiniti of Gwinnett was the standout salesman. He knew the models thoroughly and made my purchase an efficient, friendly and pleasant expe Waters of Infiniti of Gwinnett was the standout salesman. He knew the models thoroughly and made my purchase an efficient, friendly and pleasant experience. Love my G37. Two thumbs up for Sean and the whole dealership. More

Shelton was very helpful in finding me the car I was looking for. He was very Friendly and Honest. Trust is everything to me when I am looking to purchase a car. I will be coming back to IOG for my n looking for. He was very Friendly and Honest. Trust is everything to me when I am looking to purchase a car. I will be coming back to IOG for my next car purchase and will be talking with Shelton. More