INFINITI of Grand Rapids

I have never had a better car buying experience! I went in on a Saturday morning and the car was delivered on hour away on Monday. They took care of everything from insurance to even an actually plate upon in on a Saturday morning and the car was delivered on hour away on Monday. They took care of everything from insurance to even an actually plate upon delivery. This is the third car purchased at Infiniti of GR and will not be my last. More

I am very please with the dealership and the details surrounding my purchase. After driving it for a week I am very satisfied with the looks and performance of the vechicle. surrounding my purchase. After driving it for a week I am very satisfied with the looks and performance of the vechicle. More

Refreshing no pressure dealership to do business with. We had a great and such an easy buying experience. Receptionist had a great attitude and very attentive. Sales was courteous, professional, informativ had a great and such an easy buying experience. Receptionist had a great attitude and very attentive. Sales was courteous, professional, informative and helpful instead of pressuring for sales. Sales also followed up after the purchase, nice touch. Financial department made the transaction easy, quick and clear. Very nice experience overall. More

Great experience, wonderful product, no surprises at delivery, Ha took time to explain all features of the vehicle, absolutely felt no pressure whatsoever, all options explained in terms I could underst delivery, Ha took time to explain all features of the vehicle, absolutely felt no pressure whatsoever, all options explained in terms I could understand. All staff welcoming and helpful. More

We just purchased a new QX 50 (our 7th Infiniti since 1998). Out two daughters drove several of these amazing cars. The very best part is working with the staff. Craig Ressell (who is now the executive m 1998). Out two daughters drove several of these amazing cars. The very best part is working with the staff. Craig Ressell (who is now the executive manager) has helped us several times with our purchases, and each time he has gone above and beyond to make certain every purchase was perfect for our needs. Exceptional service in everyway. The Service Department has always been terrific over these many years. This is an exceptional dealership. More

Great group of people. Dealt with several of them while buying a car and everyone was very nice, professional and went out of their way to help. No disappointments. buying a car and everyone was very nice, professional and went out of their way to help. No disappointments. More

I am disappointed in the correspondence regarding a car purchased. I was told that the car went through inspection from the garage and felt ok about it because they actually sent the car (after the inspect purchased. I was told that the car went through inspection from the garage and felt ok about it because they actually sent the car (after the inspection) to the Audi dealership to have something repaired that was covered under warranty. The overall inspection was done at Infinity Motors where they changed the oil and tested various functions expected (brakes, etc). However, I took the car to my local Audi dealership because of a leak under the hood that appeared the first evening of ownership. First, I learned that the oil put into the vehicle was the wrong type of oil and had to pay $147.00 for an oil change to have it all drained. Second, I learned that the power steering unit needed to be replaced to the tune of $1229.00. There were other things missed in the inspection, but I only asked for these two, very obvious repairs to be covered. I asked for a response within two business days and they quit corresponding with me as soon as I pointed these two items out that could have been devastating the life of the car if not taken in right away (one day after purchase) I’m disappointed to say the least in the lack of being told, repeatedly, “I will make sure the car is good because I want this to go well and for you to like it.” At minimum, they should expect more out of their own auto technicians and make it right. It’s not my style to leave a review like this, but I have given plenty of time for them to respond. I need this fixed. More

Been providing great service for over 10 years Been my go too for many years and a few vehicles. The only professionals handling my vehicle! The sales and service teams are the best. Been my go too for many years and a few vehicles. The only professionals handling my vehicle! The sales and service teams are the best. More

Couldnt be happier to be a part of the Infiniti family We're new to the Infiniti family but not new to buying cars. Over the last 30 years and only needing to deal with one "car guy" we have been spoiled w We're new to the Infiniti family but not new to buying cars. Over the last 30 years and only needing to deal with one "car guy" we have been spoiled with complete transparency. My first attempt to purchase was through another high end car dealership and experienced the "typical" BS one would expect. I then called Ha at Infiniti, simply told him how I prefer to work, the transparency I expect, the honest directness I like and guess what? Ha provided the EXACT level of service I requested. I not only would strongly recommend this dealership due to their extensive level of customer sat and thoroughness but also will be back to buy my next two vehicles. More

"I will be back!" Great dealership. Professional crew. Came from North Carolina to purchase. So professional and answered all questions. A complete run through with Great dealership. Professional crew. Came from North Carolina to purchase. So professional and answered all questions. A complete run through with the car for familiarity. Sales team spot on. Ha Truong was exceptional! No fuss no muss! Thanks everyone for making such a quick and painless purchase even from a distance. Loving my new ride! Darcy. More