INFINITI of Grand Rapids

Worst experience ever I bought a car from them when I test drove the car it was dirty so you couldn’t see any scratches or things like that. So once I had bought the car th I bought a car from them when I test drove the car it was dirty so you couldn’t see any scratches or things like that. So once I had bought the car that same day it was already dark time so on my way home I noticed that the windshield was chiped and cracked. So i called and all the managers avoided me and now I think they blocked my number. More

Making the switch was worth it! I have always bought competitive luxury cars prior to purchasing my Infiniti. I couldn't be happier with the vehicle itself and the service I am prov I have always bought competitive luxury cars prior to purchasing my Infiniti. I couldn't be happier with the vehicle itself and the service I am provided. The staff and facility is top notch. I couldn't be happier that I made the change! More

the month after pill I work down the street from Infiniti GR and I am embarrassed that I bought a car there. It was the worst and most irritating sales experience of my l I work down the street from Infiniti GR and I am embarrassed that I bought a car there. It was the worst and most irritating sales experience of my life by far. In less than a month, if you expect to pay 3 thousand bucks extra for repairs like a bad brake installation which no other mechanic would find, be treated like absolute garbage (you know "things happen"), and take off work 4 times, then sure management there is great. Unless you have an attorney on staff and mechanic inspect the paperwork and each bolt on the car, I wouldn't trust Ha or Craig or Dave or any papers they show you about safety inspections, and I wouldn't trust these BS social media reviews at 5 stars. The Pfeiffer experience is long gone since I think it's ran by Ohio landlords. Ask yourself... do you want to buy a car where they literally wouldn't even pay for a bolt from the sweet brake job they did because you can't prove it like it's a murder trial. I Pray you have a better time or are just as slick. More

The manager is really disrepectful Went in to buy a car talked with the sales rep they didn't have what i was looking for. The sales rep who was overly pleasant to work with suggested t Went in to buy a car talked with the sales rep they didn't have what i was looking for. The sales rep who was overly pleasant to work with suggested that maybe their manager had something better to offer his name was dave he came up and talked down to me like i wasn't worth his time or effort . Then decided to tell me i had no clue what cars were worth. I explained i have seen similar cars with less miles newer years and more options for less. He basically said i was completely wrong and was extremely rude about it...needless to say im going to buy the car for the price i said at another dealership im driving it right now. So long story short if you ever have to deal with dave watch out he will treat you crappy and then tell you how incompetent you are all while thinking this is ok. More

Great Experience Great experience with salesman Ha Truong on our used vehicle purchase. Overall the dealership staff were helpful and the buying experience was actual Great experience with salesman Ha Truong on our used vehicle purchase. Overall the dealership staff were helpful and the buying experience was actually very enjoyable. More

AMAZING! Fantastic experience! I had a great experience with Craig Ressell! I made all the arrangements ahead of time with Craig and he had everything ready Fantastic experience! I had a great experience with Craig Ressell! I made all the arrangements ahead of time with Craig and he had everything ready for me when we walked in the dealership. Amazingly friendly he did everything he said he would. Signing all the paperwork took about 5 minutes. He then took the time to show my wife all the features of her new QX60. I shopped every Infiniti dealer within a couple of hundred miles and not only did Craig give me the best price from the start, he was by far the easiest to communicate and work with. His entire staff was excellent and I would suggest anyone looking for an Infiniti anywhere near GR to call Craig. He even offered to deliver the car to my home 3 hours away. I learned of Craig from another client of his that has been buying cars from him for years. He hasn't stepped foot in the dealership once. Craig always delivers his cars. Talk about amazing! I would give 10 stars If I could! More

Excellent I am very happy with my new Infiniti QX80 SUV...It was a pleasure working with Ha Truong...Thank you for all your help Ha Truong..... I am very happy with my new Infiniti QX80 SUV...It was a pleasure working with Ha Truong...Thank you for all your help Ha Truong..... More

Great Experience with Purchase We bought a use vehicle from Ha Truong. Great guy, trustworthy and really spent time introducing the features of the car to both me and my wife. Goo We bought a use vehicle from Ha Truong. Great guy, trustworthy and really spent time introducing the features of the car to both me and my wife. Good experience overall and I would recommend. More

Excellent Sales and Service Just bought a QX80 Limited and we were more than satisfied with our sales rep and the customer service! They found exactly what we wanted for a compet Just bought a QX80 Limited and we were more than satisfied with our sales rep and the customer service! They found exactly what we wanted for a competitive price! Would recommend Infiniti of GR!!! More

Q50 Purchase Ha Truong was very professional and friendly which made go a great buying experience. He and team were very attentive to all the details providing an Ha Truong was very professional and friendly which made go a great buying experience. He and team were very attentive to all the details providing an efficient process. I highly recommend this dealer for anyone considering a vehicle purchase. More