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INFINITI of Grand Rapids
Grand Rapids, MI
184 Reviews
The team at INFINITI of Grand Rapids would like to welcome you to our dealership in Grand Rapids, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and learn about the history of INFINITI, check out our full selection of new INFINITI vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Grand Rapids, you can always count on the professional technicians in our INFINITI service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
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Showing 184 reviews
September 11, 2021
the service is outstanding everything thing about the vehicle was explain to me I was always informed what was going on I really appreciate the service they give vehicle was explain to me I was always informed what was going on I really appreciate the service they give More
by Craig
Employees Worked With
Todd Cahill, Brandon Ruiz, Adam Underwood
August 01, 2021
I wasn't to happy when I learned I need a new transmission for my car..but Brandon was very helpful. He kept me well informed on when my part would arrive and updated me every step of the way! K. transmission for my car..but Brandon was very helpful. He kept me well informed on when my part would arrive and updated me every step of the way! K.Brown 7/2021 More
by brownkimberly494
Employees Worked With
Brandon Ruiz
June 17, 2021
This dealership is clean and the service I received was quick and very professional. I’m definitely coming back for next service visit. Overall, I was very satisfied. quick and very professional. I’m definitely coming back for next service visit. Overall, I was very satisfied. More
by Diane426deboer
Employees Worked With
Craig Ressell
March 04, 2021
Great service from Adam! You won’t be disappointed like a few other dealership services in town. Valet service and many other services available. Most important friendly service!! few other dealership services in town. Valet service and many other services available. Most important friendly service!! More
by Miro
Employees Worked With
Adam
March 03, 2021
I have never had a better car buying experience! I went in on a Saturday morning and the car was delivered on hour away on Monday. They took care of everything from insurance to even an actually plate upon in on a Saturday morning and the car was delivered on hour away on Monday. They took care of everything from insurance to even an actually plate upon delivery. This is the third car purchased at Infiniti of GR and will not be my last. More
by HappyInKalamazoo
Employees Worked With
Ha Truong
February 09, 2021
I am very please with the dealership and the details surrounding my purchase. After driving it for a week I am very satisfied with the looks and performance of the vechicle. surrounding my purchase. After driving it for a week I am very satisfied with the looks and performance of the vechicle. More
by Charlie Barnes
Employees Worked With
Ha
February 01, 2021
Refreshing no pressure dealership to do business with. We had a great and such an easy buying experience. Receptionist had a great attitude and very attentive. Sales was courteous, professional, informativ had a great and such an easy buying experience. Receptionist had a great attitude and very attentive. Sales was courteous, professional, informative and helpful instead of pressuring for sales. Sales also followed up after the purchase, nice touch. Financial department made the transaction easy, quick and clear. Very nice experience overall. More
by Kristel P.
Employees Worked With
Ha and Sabrina
November 10, 2020
Great experience, wonderful product, no surprises at delivery, Ha took time to explain all features of the vehicle, absolutely felt no pressure whatsoever, all options explained in terms I could underst delivery, Ha took time to explain all features of the vehicle, absolutely felt no pressure whatsoever, all options explained in terms I could understand. All staff welcoming and helpful. More
by Raymone
Employees Worked With
Ha and Sabrina
October 29, 2020
We just purchased a new QX 50 (our 7th Infiniti since 1998). Out two daughters drove several of these amazing cars. The very best part is working with the staff. Craig Ressell (who is now the executive m 1998). Out two daughters drove several of these amazing cars. The very best part is working with the staff. Craig Ressell (who is now the executive manager) has helped us several times with our purchases, and each time he has gone above and beyond to make certain every purchase was perfect for our needs. Exceptional service in everyway. The Service Department has always been terrific over these many years. This is an exceptional dealership. More
by Karen Auwers
Employees Worked With
Craig Ressell
