INFINITI of Fort Wayne

If there were anything less than one star I would've given it. I have never had a good experience at this establishment. I've been forgotten about off-site twice, after a shuttle drop-off. When you brin given it. I have never had a good experience at this establishment. I've been forgotten about off-site twice, after a shuttle drop-off. When you bring your vehicle in for service they text you and say if you need anything to text them back, and never answer if you text them. They covered the window in the waiting area so you can't see the shop area, WHY? what are they hiding?? The people are friendly enough but the service is severely lacking, they just don't care. I have ALWAYS HATED bringing my vehicle into the Fort Wayne location, but I still had a warranty on it and wanted to have them service it while it was still under warranty. The best day I had was this last day. the last day of my warranty and I WILL NEVER BRING MY VEHICLE BACK THERE AGAIN!!!! More

The service was great thanks oh herbie for making sure I was taken care of was taken care of More

Everyone that we dealt with from the dealership were great to work with. They responded and addressed any concerns or questions that we had and ensured that the entire sales process went smooth. great to work with. They responded and addressed any concerns or questions that we had and ensured that the entire sales process went smooth. More

Fast, Easy, and Pay Herbie more money! ! He is the reason I am there!! Herbie!! ! He is the reason I am there!! Herbie!! More

Employees were too rude to even speak, say hello, can we help you, etc. Left my car (white) door covered in oil/grease - something black. Same for the steering wheel and gear shift. Just gross! help you, etc. Left my car (white) door covered in oil/grease - something black. Same for the steering wheel and gear shift. Just gross! More

it was ok the guy who attend me but he did not give me any feed back from my car any feed back from my car More

the service was quick and service advisor was friendly and they clean and vac my car and got my car done in timely matter. and they clean and vac my car and got my car done in timely matter. More

Excellent Customer Service, They went above and beyond the normal expectations. I’m very loyal towards Nissan. the normal expectations. I’m very loyal towards Nissan. More

They tried to fix my car after buying it. Lights kept coming on on my dash. Did it free if charge and gave me an amazing car to use while mine was getting fixed. Have had continued problems b Lights kept coming on on my dash. Did it free if charge and gave me an amazing car to use while mine was getting fixed. Have had continued problems but always tried to correct the problem free of charge. Eventually sent me to the Nissan dealership to have it looked at and coveted all charges More

Best customer service, very friendly and knowledgeable. Never take my vehicle anywhere else. Thank you Never take my vehicle anywhere else. Thank you More