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INFINITI of Fort Wayne

Fort Wayne, IN

Overview
Reviews
Vehicles
4.3
258 Reviews
Call Dealership (260) 918-9688
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4805 Lima Rd

Fort Wayne, IN

46808

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Showing 258 reviews

December 22, 2022

I called several times following up… the problem is known and was not covered… plus the car is still not right More

by Clair.McKinley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hefty, Brianna Modugno
Report | Print
Dec 26, 2022 -

INFINITI of Fort Wayne responded

Clair, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 22, 2022

Herbie Tran is always very helpful, and honest. He communicates everything I need to know regarding the status of my vechicle. More

by jkm1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herbie Tran
Report | Print
Dec 23, 2022 -

INFINITI of Fort Wayne responded

Thanks for sharing your thoughts about your experience with INFINITI of Fort Wayne. Herbie and our team appreciate your business and hope to see you again soon!

December 08, 2022

Everyone was kind, friendly, and professional. I was give excellent customer service. I feel comfortable with this experience and will return. More

by KSMITH505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Very nice young woman in service department
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Dec 08, 2022 -

INFINITI of Fort Wayne responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 06, 2022

Great experience! Keaton was knowledgeable and provided great service. It was nice that everything was 20 percent off. Was not too happy about the service fee for the More

by Khabibic
Recommend Dealer
Yes
Employees Worked With
Keaton
Report | Print
Dec 07, 2022 -

INFINITI of Fort Wayne responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI of Fort Wayne.

December 01, 2022

Fast work and great communication from the front desk in the service department car building. More

by ALYGAIL91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice
Report | Print
Dec 02, 2022 -

INFINITI of Fort Wayne responded

Thank you for choosing INFINITI of Fort Wayne. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 01, 2022

The honesty and communication was exceptional. Candice was very helpful and my car was done when I was told More

by PAUL.BYRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice
Report | Print
Dec 02, 2022 -

INFINITI of Fort Wayne responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at INFINITI of Fort Wayne.

November 17, 2022

All staff members were very nice. We were able to get a shuffle to mall More

by DWBROCKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey, John Hefty
Report | Print
Nov 18, 2022 -

INFINITI of Fort Wayne responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing INFINITI of Fort Wayne, we look forward to having you as a valued customer for many years to come!

November 08, 2022

I always get great service ! Very accommodating and quick! Everyone is very helpful. Thank you! More

by J.OLINGER211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Nov 08, 2022 -

INFINITI of Fort Wayne responded

Thanks for sharing your thoughts about your experience with INFINITI of Fort Wayne. We appreciate your business and hope to see you again soon!

November 05, 2022

Best customer service I’ve ever received! Would recommend everyone go here for car service. More

by MD515
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dishong, John Hefty, Brianna Modugno
Report | Print
Nov 07, 2022 -

INFINITI of Fort Wayne responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI of Fort Wayne.

November 04, 2022

Keaton was nice, but it seemed like it took him a while to get back to me. And he told me he was going to have a sales person call me, but that never happened. But in his defense, he said he was on vacatio More

by DMCKOWN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keaton, Braun
Report | Print
Nov 07, 2022 -

INFINITI of Fort Wayne responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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