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INFINITI of Fort Wayne

Fort Wayne, IN

4.3
258 Reviews

4805 Lima Rd

Fort Wayne, IN

46808

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Showing 258 reviews

April 30, 2021

Great service and great people!Fast and friendly! The Great service and great people! Fast and friendly! The service was completed in the time stated. Highly recommend them for any service you may need! More

by SBUSICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen
May 02, 2021 -

INFINITI of Fort Wayne responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI of Fort Wayne, we look forward to having you as one of our valued customers for many more years to come!

April 23, 2021

Herbie in service was courteous, professional, and helpful. The inspection printout was an added bonus. Im really not sure we got the problem completely resolved. More

by LCFELGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie in service
Apr 25, 2021 -

INFINITI of Fort Wayne responded

We are very happy to hear Herbie provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 19, 2021

Too expensive for the service. Used coupons I received in the mail The price did not change at the end service had a story. Your coupons are just a joke. More

by BAYTZAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Hefty
May 07, 2021 -

INFINITI of Fort Wayne responded

Hello, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.

April 08, 2021

Everyone was very friendly. Being the Covid going on other than sitting and waiting. The refreshments was none. Didn't see the extra santizing being they still require the mask mandate. I have onl More

by karenannie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hefty
Apr 08, 2021 -

INFINITI of Fort Wayne responded

Thank you so much for taking the time to leave us this honest feedback. We will share your comments with the team and hope to see you again.

April 01, 2021

Had a great experience purchasing a new truck with the sales team from Fort Wayne Nissan. Thanks to Joe Lucenti and Tim for setting everything up. More

by NONE3
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lucenti
Apr 02, 2021 -

INFINITI of Fort Wayne responded

Thank you so much for your kind words for Joe and Tim here at Infiniti of Fort Wayne, and for taking the time to leave us this wonderful feedback!

March 24, 2021

Very pleased with service provided. Sorry was late for appt but they were understanding. Also helped with giving me some insight on used vehicles. Extra percent off balance very much appreciated. Thank More

by TMT51353
Price
Recommend Dealer
Yes
Employees Worked With
John Hefty
Apr 17, 2021 -

INFINITI of Fort Wayne responded

Tmt51353, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Fort Wayne. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 20, 2021

Zach was great to work with. Car had some early issues but was taken care of after a week. Trunk net was never installed and trunk release button on the console doesn't work. More

by TENTEN3DS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hefty, Zach Williams, Bryant Husted
Apr 17, 2021 -

INFINITI of Fort Wayne responded

Tenten3ds, we're happy you found our staff to be so supportive during your experience here at Infiniti Of Fort Wayne. If you have any further questions, please give us a call. We're always happy to help!

March 10, 2021

This is the best Infiniti dealership ! All of the employees are wonderful , especially Kaleb reber. I would never have anyone else service my vehicle as he always does a great job! More

by KAT_MUELLER6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaleb Reber
Apr 17, 2021 -

INFINITI of Fort Wayne responded

Kat_mueller6, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Fort Wayne. We look forward to your next visit! Take care!

March 09, 2021

Great customer service. Service department was very attentive and timely.They did a great job and they took my car earlier than the scheduled appointment. Great service! More

by LY5560
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Apr 17, 2021 -

INFINITI of Fort Wayne responded

Hi Ly5560, thank you so much for your positive comments about Infiniti Of Fort Wayne! We are always more than happy to assist you if anything else comes up. Take care!

March 05, 2021

Herbie and the team did a great job getting the car in and getting the recall fixed for us. They were all friendly and the work was done in a timely manner. More

by JRMAMA75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie from service center
Apr 17, 2021 -

INFINITI of Fort Wayne responded

Jrmama75, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Fort Wayne. Please let us know if there is anything else we can do for you; we are more than happy to help!

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