INFINITI of Fort Wayne

Keaton was great to work with. The Nissan staff was very helpful. I brought my Chevy Suburban here strictly because of all the satisfied customers that referred me there. I can gladly join the list of satis helpful. I brought my Chevy Suburban here strictly because of all the satisfied customers that referred me there. I can gladly join the list of satisfied customers. Thank you FW Nissan/INFINITI. More

Had an oil change and complimentary vehicle inspection. Service representative was very professional and helpful. He didn't try to promote unnecessary unneeded services which was appreciated. Will definite Service representative was very professional and helpful. He didn't try to promote unnecessary unneeded services which was appreciated. Will definitely be back. More

Service was provided quickly and car was returned clean and in great order! They also explained exactly what was done and why they didn’t need to rotate the tres. and in great order! They also explained exactly what was done and why they didn’t need to rotate the tres. More

I drive a Nissan so I prefer to use a Nissan a technician. I've been coming here for a few years now. Every time I come in, it's a new person at the desk and it's the same routine. I drop the keys technician. I've been coming here for a few years now. Every time I come in, it's a new person at the desk and it's the same routine. I drop the keys off, they call me when it’s done and they recommend 5 things I need to do. They make it sound like my car is about to fall apart every time. I understand the car is a little older now with 56k miles, but I started coming in when I only had 29k miles it's the same sales pitch. 2 years ago, I got an alignment, next oil change, sales guy recommends an alignment. I mentioned that the alignment is honored for a year. He said, "oh wait, you don't need alignment, it looks good”. My last oil change, they recommended an alignment. I mentioned that they said it was ok last time. He indicated to me, that in their system, it was noted that I need an alignment but was never performed. It’s just constant turn over and new people trying to upsell me every time I go in. But for the time being, I drive a Nissan, so I’ll use the dealer. More

John was very helpful with our purchase of an Armada, made the process easy and painless, and gave us the best deal. Would highly recommend. made the process easy and painless, and gave us the best deal. Would highly recommend. More

I took my car in for an oil change. Keaton was clear and informative in what my car needed now & at the next service. This was very helpful in knowing the costs beforehand. I know there could always be some informative in what my car needed now & at the next service. This was very helpful in knowing the costs beforehand. I know there could always be something else. I learned by asking questions & he answered. The woman that checked me out was also very kind & happy. No grumbling at this dealership. I do miss the cookies!!! More

Didnt fix what they thought was needing fixed so that was 600 outta pocket just to figure out it would be 900 dollar more to fix it. 600 outta pocket just to figure out it would be 900 dollar more to fix it. More

The service I had completed for my Nissan Altima on Monday 5/3/21 was NOT a good experience, I believe that I got taken advantage of and my fault for letting it happen. I'm not interested buying a new Monday 5/3/21 was NOT a good experience, I believe that I got taken advantage of and my fault for letting it happen. I'm not interested buying a new Nissan in the future. More

Herb was very helpful and courteous and service on the car handled to our satisfaction. Herb also noted some things to watch in the future. car handled to our satisfaction. Herb also noted some things to watch in the future. More

I have always been very satisfied with Infiniti of Fort Wayne. My experiences in having my Q50 serviced have all been very positive, even enjoyable. All staff are courteous and knowledgeable and I love t Wayne. My experiences in having my Q50 serviced have all been very positive, even enjoyable. All staff are courteous and knowledgeable and I love the waiting area magazines and refreshments. The shuttle service has been very helpful as well. More