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INFINITI of Fort Wayne

Fort Wayne, IN

4.3
258 Reviews

4805 Lima Rd

Fort Wayne, IN

46808

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Showing 258 reviews

November 18, 2021

Think it costs too much / tooCheck air bag problem light Think it costs too much / too Check air bag problem light staying on / would think it just requires Hook up to tester over $140 More

by JIMBURTON1
Recommend Dealer
Yes
Employees Worked With
John Hefty
Nov 18, 2021 -

INFINITI of Fort Wayne responded

Jim, Thank you for taking the time to share your thoughts on working with John and our team. We're glad to hear we delivered such a great experience!

November 14, 2021

Service advisor was great, waiting area is very small and there wasn’t a enough seats so I had to walk around while my car was serviced More

by Reyespadua
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen Norris
Nov 14, 2021 -

INFINITI of Fort Wayne responded

It's great to hear that Jen was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing INFINITI of Fort Wayne!

November 10, 2021

I love this place they always take care of me. They are great at servicing my car and explaining any issues. Very friendly and respectful of my needs. More

by BIBBDOG
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keaton and David
Nov 10, 2021 -

INFINITI of Fort Wayne responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 08, 2021

Bernie and the service crew always take good care of our company’s service needs. Fast, friendly, & fair! More

by WuDiddle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie Tran
Nov 08, 2021 -

INFINITI of Fort Wayne responded

We appreciate your business, Bernie and our team looks forward to serving you again soon!

November 02, 2021

Good dealership to deal with. Aside from a glich in paperwork and some issues on my part. It was an enjoyable experience. More

by BUBMCA66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryant Husted
Nov 02, 2021 -

INFINITI of Fort Wayne responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI of Fort Wayne, we look forward to having you as one of our valued customers for many more years to come!

October 08, 2021

Again I have owned Nissan cars for over 30 yrs.Last 20 in Fort Wayne. Your dealer ship has always given ver good service. I recieve excellent service from service agent Herb. He is patient and addresses More

by roseblev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb
Oct 10, 2021 -

INFINITI of Fort Wayne responded

Thank you for choosing INFINITI of Fort Wayne, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to serving you again!

October 08, 2021

Product Specialist Shanna Adams was outstanding. She made me feel comfortable and trusting. Great experience. More

by roosevelt.hutchins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanna Adams
Oct 10, 2021 -

INFINITI of Fort Wayne responded

Here at INFINITI of Fort Wayne, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 29, 2021

A great Service Consultant that handled service to my Infiniti. Best Service Consultant I ever worked with. More

by Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen Norris
Sep 30, 2021 -

INFINITI of Fort Wayne responded

Thanks for sharing your thoughts, Ray, about your experience with INFINITI of Fort Wayne. We appreciate your business and hope to see you again soon!

September 11, 2021

The staff know zero about there used vehicles and claim such. They either don’t look over there vehicles at all or they do and they are willing to hide issues or damage. Definitely not honest or transparen More

by ASHMC84
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cody
Sep 29, 2021 -

INFINITI of Fort Wayne responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 08, 2021

The service was completed on time and correctly. The staff was professional. There is a nice waiting area if you stay during service. It is overpriced compared to other dealer service. If you are vehicl More

by Nissandriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie Tran
Sep 08, 2021 -

INFINITI of Fort Wayne responded

Thank you for taking the time to submit a review. We take pride in the quality of work that we complete. It is regrettable that the cost of your repairs was more than you had anticipated. If you would like to further discuss your concerns, feel free to contact us at your convenience.

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