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INFINITI of Fort Wayne

Fort Wayne, IN

4.3
258 Reviews

4805 Lima Rd

Fort Wayne, IN

46808

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Showing 258 reviews

November 16, 2024

Had a great experience upgrading my new infiniti. Service has always been a pleasure to work with as well. They were able to locate exactly what I wanted. More

by Infinitifan157
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Hefty, Brianna Modugno
Nov 18, 2024 -

INFINITI of Fort Wayne responded

Thank you for letting us know about your recent experience here at Infiniti of Fort Wayne. We are commited to providing excellent service for our customers and we are very glad we could do that for you. Do not hestitate to let us know if we can help with anything else. Have a great day

Nov 19, 2024 -

INFINITI of Fort Wayne responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 28, 2024

Great dealership. Very friendly staff and beautiful building. Conveniently located right on Lima Rd. Awesome vehicles. More

by DogLover123
Recommend Dealer
Yes
Employees Worked With
John Hefty
Oct 29, 2024 -

INFINITI of Fort Wayne responded

We are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 10, 2023

I love it here. Great people amazing Customer service.. I’m so excited to own my infiniti and being part of the Infiniti family 💜🩷💜🩷 More

by katrinanj31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hefty
August 10, 2023

Service department is wonderful! Everyone is always super helpful & friendly. Only dealership I take my vehicle to for service. More

by Lisavickers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice
July 09, 2023

Poor communication, not timely. They forgot to come pick up vehicle so had to change appt. Have called with questions as to what they did and no return phone call. More

by 406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Aug 08, 2023 -

406 responded

Very poor and unorganized service.

June 09, 2023

Check in and check out we’re both very efficient processes. Candace was an excellent service consultant and explained the maintenance recommendations thoroughly. My car was nicely washed and cleaned More

by curie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace
March 18, 2023

They sold me a car with a blown head gasket that was four weeks ago. They’ve had my car for over three weeks and I can’t get through to anybody there to figure out what’s going on. No answers would not More

by David Hackworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey
Mar 23, 2023 -

INFINITI of Fort Wayne responded

Thank you for your review, David. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 15, 2023

Work done quickly, the service rep was friendly and knowledgeable, will return again and work with Conrad. More

by kmiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad Braun
Mar 16, 2023 -

INFINITI of Fort Wayne responded

Thank you for choosing INFINITI of Fort Wayne. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 06, 2023

Good customer service. Terrible time management. Services were not the best due to lack of equipment More

by WALKERLONG098
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dominque , John Hefty
Mar 10, 2023 -

INFINITI of Fort Wayne responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 01, 2023

Everything went smoothly and timely. Everyone was pleasant. No complaints. Good experience. Thank you. 1 More

by BSMITH5221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hefty, Brianna Modugno
Mar 01, 2023 -

INFINITI of Fort Wayne responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI of Fort Wayne, we look forward to having you as one of our valued customers for many more years to come!

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