INFINITI of Flemington (Ciocca)

Excellent Customer Service! Best In Class! This is a solid organization! I have been dealing with them for over 20 years with ~8 car purchases! The experience is always top notch, never below a This is a solid organization! I have been dealing with them for over 20 years with ~8 car purchases! The experience is always top notch, never below an A+. At the start of everyone of my new car purchases, Steve and Michael are always fantastic to work with and are on top of their game. But, it does not stop their, the service team, Rob, Ed and Paul are excellent in handling every service need in lightning fast time with best in class customer service. Well done! A BIG SHOUT OUT for Ed this time around, not only he handled my service issue well, he pivoted to partner with sales and helped me with my new G50 purchase! I am grateful for all his help. I am already thinking about buying a another new 2019 Infiniti within the year! Thanks so much! All my very best, Frank Kimick More

Got a new car for the right price and excellent customer ser I had a great experience with my salesperson Dawn Taylor and the finance manager David Younan. They got me a great deal on my new car and they were qu I had a great experience with my salesperson Dawn Taylor and the finance manager David Younan. They got me a great deal on my new car and they were quick to get me in and out. No other INFINITI dealership was willing to give me a great deal except for Flemington infiniti. More

A Pleasure David and Mike were fantastic. Easy to deal with, very helpful. Worked with me to make sure I was able to get what I needed and went above and beyon David and Mike were fantastic. Easy to deal with, very helpful. Worked with me to make sure I was able to get what I needed and went above and beyond around my schedule to complete the transaction. More

great experience Very knowledgeable, not pushy. Had the car waiting and ready to go and did an excellent job detailing it and making it look brand new. Very knowledgeable, not pushy. Had the car waiting and ready to go and did an excellent job detailing it and making it look brand new. More

After Market Parts Equal Crappy Parts Here I purchased my car from this dealership in 2001 from Michael Brandt whom I adore. Very respectful personable and professional, he sold me a GREAT infi I purchased my car from this dealership in 2001 from Michael Brandt whom I adore. Very respectful personable and professional, he sold me a GREAT infinit G20. Unfortunately over the years service, professionalism and customer appreciation has gone down the toilet. Back then, I would go in for an oil change and the service department would make me aware of EVERYTHING that was wrong with my car, whether I came in for a certain problem or not. If my service light was on they'd at least mention it and let the customer know. Now they will only look at what the customer requests. I'm sure if I had a brand new car I would be treated like I was in 2001. They would make you aware of these issues so that if you chose to, you could get the issue fixed at that time. A month ago 2018 I took my car back from just getting some major work done, after less than a month and spending thousands of dollars. I explained the noise I heard and the tech hopped in the car with me and of course didn't hear anything, fine. I knew it was a sound I shouldn't be hearing. I demanded they put my car up to inspect it, otherwise because the tech didn't hear anything he was going to insist I take my car back home without looking at it and THAT in itself upset me. Mike Sebo was so kind and told me to bring it back if I heard it again. Sure enough not only did i hear it again my son thought my car was going to break. The noise bacame louder and louder and I took it back niether of the guys who had done work on it were there. Madie was a one woman band that day and was getting customers in and out, I took a tech with me he heard the issue and I was given a loaner. Monday morning when I recieved a phone call from the service guy he verified that I had brought it in and made sure I was aware that that faulty part was a aftermarket part that I opted for. Didn't know after market meant crappy? He did Me a favor by not charging me labor for that part that didn't even hold up a whole month. Needless to say the noise that I was hearing was from the loose calibers that were installed on the new rear brakes that they had just replaced. thankful that I didn't get in an accident while transporting my children in the car. They're was no apology for the inconvenience ( I don't live around the corner) they caused me just a "hope I don't see you back again, only for an oil change." How inconsiderate and to not apologize shows the lack of integrity you have. I think a better practice this dealarship should incorporate is to have a service tech who did not work on your car test drive it with the customer who brings it back. I also think it's not fair that the techs who do all the work on your car aren't pictured or rated (they do all the work to make sure you're safe). Not the person who calls stating what's done on your car. Aggravated and wondering if I should have got my work done here. More

GREAT DEALERSHIP Every employee from Steve Kiley, to Eddie Bellotti to David the business guy, my experience was one of a kind and great! They were not pushy, they ans Every employee from Steve Kiley, to Eddie Bellotti to David the business guy, my experience was one of a kind and great! They were not pushy, they answered my questions and got me what I wanted. I couldn't be happier! I was referred to this dealership by my father who also had a great experience, and I will continue to refer as well!! Thank you again! More

Purchase of qx30 They gave me the best price on my qx30 back in August . They were so easy to work with . Unfortunately the car turned out to be a lemon and was rep They gave me the best price on my qx30 back in August . They were so easy to work with . Unfortunately the car turned out to be a lemon and was repurchased by Nissan motor corp. I would absolutely buy another car from them More

Great buying experience Just got my hands on a newly redesigned 2019 QX50. Considering how recent this vehicle came out, the staff was very knowledgeable and able to find the Just got my hands on a newly redesigned 2019 QX50. Considering how recent this vehicle came out, the staff was very knowledgeable and able to find the right vehicle for me in nearby inventory. I visited the dealership I think around 4 or 5 times before making my purchase and each time I encountered an exceptional level of service. More

Excellent & Great Personal Service From the time we walked into Flemington Infiniti we had excellent customer service... Robert was our salesman & couldn't be more kind & courteous ...I From the time we walked into Flemington Infiniti we had excellent customer service... Robert was our salesman & couldn't be more kind & courteous ...I would recommend him to my friends & family...thank you Robert for being the best salesman we've ever had. we also worked with David & Ryan who were extremely helpful in the most professional way. Thank you guys for the best experience in buying a car. More

Exceptional service I have bought or leased 3 vehicles from Flemington Infiniti in the last 8 years and I keep returning because the purchase experience is only matched b I have bought or leased 3 vehicles from Flemington Infiniti in the last 8 years and I keep returning because the purchase experience is only matched by the service experience I've had there. I haven't found another dealership who provides a higher level of service and attention that the professionals do at Flemington Infiniti. They treat you like a close family friend. They always advise me on the best option for me...not the best option for them. I highly recommend visiting them even if you aren't due for a new vehicle yet. They will keep a close eye out for you. It paid off for me when a used vehicle was traded in right when I was ready for one. More