INFINITI of Englewood - Service Center

Always a great experience Infiniti of Englewood is always the best Everyone is so nice and considerate. Carlos V is the best because he always attends to what i want and takes Infiniti of Englewood is always the best Everyone is so nice and considerate. Carlos V is the best because he always attends to what i want and takes care of me right away for any problems i may have with my car. I will always continue my business with them. More

did not fix anything After I picked up my new QX80($76,000) purchase. I noticed a vibration/Shimmy on the steering wheel when driving it home. I took it to service the nex After I picked up my new QX80($76,000) purchase. I noticed a vibration/Shimmy on the steering wheel when driving it home. I took it to service the next day. I brought the car there with 50 miles on it. So beside the vibration issue there were also white spots on the roof of the vehicle. They said when they remove the protective plastic that sometimes it cause these white spots. They called me two days later to pic up my vehicle, they said they changed all the tires because they were faulty and causing the vibration. As far as the spots on the roof they said they couldnt fix that because they did not want to risk damaging the other parts of the roof. I mean does that even make sense? So I drive the car home and still feel the vibration. Look I usually dont waste my time writing online reviews but I have to write this because I want people to know where not to go. More

Outanding service I have been a continuous customer at Infiniti of Englewood and haven't received anything but great outstanding service from this dealership and servic I have been a continuous customer at Infiniti of Englewood and haven't received anything but great outstanding service from this dealership and service manager there at this dealership. Carlos vasquez has been my key contact at this dealership and all my vehicles service needs and the attention to detail on my car has been immaculate. There hasn't been a time were my service hasn't been done right I have approximately 9 years receiving service from this dealership and truly can not say anything wrong with it from them giving me loaner to the minimal like arranging service appointment. Carlos truly thanks you and continue to do the work you do at Infiniti. The reason I continue bring my business this dealership is because of the service carlos bring to me every time I show up even for as small as an oil change. thanks again and sometime not everyone can appreciate quality and service More

Attitude is Everything Wanted to say thank you to Carlos Vasquez for taking care of my breaks. I wasn't exactly the most pleasant customer initially when I walked in (crappy Wanted to say thank you to Carlos Vasquez for taking care of my breaks. I wasn't exactly the most pleasant customer initially when I walked in (crappy day at work), and yet he managed to still make sure my car was taken care of. One less problem to worry about! Thank you. More

Be careful when visiting this place. Hi all. I just wanted to say few words about my last visit to this dealership. I went there few times cause its the closest one to my home. And this i Hi all. I just wanted to say few words about my last visit to this dealership. I went there few times cause its the closest one to my home. And this is in particular regarding the person, Carlos Vasquez. My breaks were shaking, so, every time i break, the car would be shaking. I had it a little from the beginning, and it was a little bit, and only on high speeds, so i never payed attention to it. It got worse and i went to the dealer of Englewood. carlos vasquez told me that i need to change both of my breaks, i got 17k on my car, and infiniti would replace my front and i would need to pay 300$ for my rear replacement. When i asked him why infiniti would cover front and not rear he couldn't explain to me. I had to call another dealership, of Ramsey, and the guy there explained why they covered the front. So, this carlos telling me i need to change rear pads. I went and bought them on internet, then went to my own mechanic to replace them. And when he replaced it, i asked to see the old once. There was plenty left of the break, and i asked mechanic, how much miles do you think i still had on them, he told me at least 5000....So my question is why would carlos tell me that i need to change them like NOW ! This dealership is ripping people off, i mean there is no trust to these guys. Its very sad that these days people only want to get your money and forget about a good service. And then they bother with phone calls and text messages to rate them and actually asking for a 10 on every question...unbelievable. More

Excellent quality and customer service I've been going to Infiniti of Englewood for several years now and the quality and customer service just keeps getting better and better! An example o I've been going to Infiniti of Englewood for several years now and the quality and customer service just keeps getting better and better! An example of this unparalleled customer service is when I had a tire blow out on the way to the airport. Instead of me having to miss my flight, Infiniti of Englewood traveled to where my car was parked and had the tire replaced. When I returned from my trip, it was like nothing ever happened. That's what I call great quality and customer service! Carlos Vasquez (service manager) is fantastic and always makes sure customer issues are addressed and strives to exceed expectations with every time. I can't imagine another dealer being even close to the quality and customer service that I've experienced with Infiniti of Englewood. Thank you for everything! More

Always helpful and courteous I have been taking my G37 to infinti of Engelwood fService dept or some years and they were always very helpful and tried to provide the highest quali I have been taking my G37 to infinti of Engelwood fService dept or some years and they were always very helpful and tried to provide the highest quality service. Especially Carlos Vasquez and Julio Sanchez are very professional and always courteous. Highly recommend them More

service center unkind second time lease this car but this is last time I can't trust infiniti safety and service center is unkind even customer service is very bad when second time lease this car but this is last time I can't trust infiniti safety and service center is unkind even customer service is very bad when i was driving car just stop and because that almost got accident brand new car but not safe More

I brought my car in to this dealership to find out what was causing the problem with the startup. The first time was almost three weeks ago. After four days, a service manager named David told me the pro was causing the problem with the startup. The first time was almost three weeks ago. After four days, a service manager named David told me the problem was due to the installation of the new battery, which was installed by Pepboys. They had charged me a fee of $135. A week and a half later, the same issue occurred. On my way to work, I got in my car and surprise...the car wouldn't start. So I got a boost from a neighbor and drove back to the dealership. The same manager, David, told me he will have his guys recheck my car and he will personally call me back in two days to let me know the status. Well I never received a call. In fact, i had to call him again 4 days later and I was transferred to his voicemail. I called the front desk and they said he's assisting another client and he will call me back. Again no call back. I called again yesterday and again the call went to his voicemail but this time I was unable to leave a voice message because his inbox was full. I had called the front desk again and had requested for her to call him over the speaker so I can speak to him directly. Finally, it worked and I was transferred to his phone line. David proceeded to give me the story about how the battery I bought at Pepboys wasn't designed to fit my car. Told me it took a few days for them to figure this out. So I had asked why did it take the Mechanic so long to figure out such a simple problem? Why did it take a total of three weeks to get an answer for a battery problem? He couldn't provide me a definitive answer on the reason for the delay. But this delay had wasted my time as well as screwed up my work schedule. I never had a problem with my Infiniti car until this situation. I really like my Infiniti car however the customer service that is provided at these Infiniti dealerships leaves a lot to be desired. More