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INFINITI of Englewood - Service Center

Englewood, NJ

4.7
551 Reviews

551 Reviews of INFINITI of Englewood - Service Center

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February 16, 2023

Bob was incredibly helpful with my car and explained everything that I needed to take care of! More

by ANR.SCHILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Maggia
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2023

The service and concern for customer was at an all time low after they sold car to me. Attitude of everyone before vehicle was upbeat and high energy but when I needed help from reps and servicing for my c More

by DONTEMORGANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Gagliardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe, Bill Nye
Feb 15, 2023 -

INFINITI of Englewood responded

I am sorry for service experience and I thank you for your thoughts. Pls call me . You have my number. Thx, Patrick

February 15, 2023

Good Service, I was just at the dealership to long. There was not car replacement More

by WDSHERROD65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Maggia
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2023

Great Service ! ! Bob is very professional and helped me a lot !! It was a pleasant experience !! More

by OLIVIAYANGHK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Maggia
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2023

The lobby/waiting area is quite small and limited. All business transactions are in ear reach of strangers and is a bit uncomfortable for guests who are getting their vehicles servcec. More

by BROUSSARDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kandil
February 12, 2023

Bob was great and helped out a lot! Great service. We were very happy with everything. More

by MICHAEL.DOBROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Maggia
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2023

Bad customer service and took too long to diagnose problem then told me it would cost $6000 to repair wire harness but they weren’t even sure where the problem was. I spent 500 to fix the same problem More

by JUDAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Gagliardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Maggia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Kandil
February 10, 2023

Bob was a pleasure to work with. He was available all times and explained everything so that you can understand of what has to be done. More

by JBELLUARDOJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Maggia
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2023

The service advisor Bob Maggia is the man! He took care of me from the start! If anything goes down with my infiniti, I'm giving him a direct call & scheduling with englewood. More

by RYAN.MINAYA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Maggia
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2023

My car needed service; I was diligently greeted by Bob when I walked in. He listened to my issue and explained to me what will be done to troubleshoot, (along with Tony). He communicated with me through More

by DESPI1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Maggia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
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