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INFINITI of Englewood - Service Center

Englewood, NJ

4.7
551 Reviews

551 Reviews of INFINITI of Englewood - Service Center

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June 13, 2023

Excellent service, Bob and the team were both friendly and professional. Over all happy with the service More

by LIOR.LEVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Maggia
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2023

Richard Song was great! However, the finance manager was very deceptive - and gave me incomplete paperwork. Ultimately, I did not get the "deal" that they promised me. Le More

by whoiskc
Recommend Dealer
No
Employees Worked With
Richard Song
Jun 12, 2023 -

INFINITI of Englewood responded

I am sorry about your experience. At our dealership we try to exceed our client's expectations. if we should we can only try to get better. By the way if you weren't happy with the deal they gave you did you get an opportunity to express your opinion.

Jun 12, 2023 -

whoiskc responded

I expressed my opinion to the finance manager, but his attempts to resolve my concerns were lackluster at best. I can tell that he had become annoyed with me because he was very quiet for the remainder of our meeting.

June 12, 2023

Bob is very professional and explains what was done very thoroughly. Thank you very much. More

by markfa1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Maggia
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2023

Superb customer service! Keeps you informed as to the progress of the service while waiting. Reasonable rates! More

by Koresh sion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Maggia
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2023

My experience at Infiniti of englewood was amazing. Very professional it definitely won’t be my last time visiting Infiniti of englewood. More

by Janetnaylor30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Maggia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Fernandez
June 08, 2023

Great experience, service adviser Bob took good care of my car. I went in with a issue they gave me a loaner and in 2 days had my car up and running. Communication was on point and kept me updated. Will co More

by JHERN3127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Maggia
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Really appreciative for all the hard work, professionalism, efficiency and positive attitude! Thank you greatly More

by JAMIE.RABADI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Vayzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Not recommended. Changes word every time. Does not keep promises. Never reachable via phone call. More

by Jaetto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandan Quinones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kareem Naguib
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gagliardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager mike the worst, Andres Herrera, Ray Broomfield, Serdar Copur, Dave Garcia, Eli Cross
Jun 08, 2023 -

INFINITI of Englewood responded

Pls call Patrick at 201-429-9805 x3120 to go over your challenges.

June 06, 2023

Bob at the Service Dept is very kind and helpful. Explains and keeps you updated on everything and gives full disclosure. He will not hesitate and even give you discounts and offers. More

by gilgomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Maggia
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2023

Great service I was in and out quick I was even given a free car wash More

by JMARQUEZ1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Fernandez
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