INFINITI of Englewood

Stay away from these guys - they are everything you have ever heard about Car Salesmem. They are the absolute bottom of the barrel. These guys should really be put in jail. Round 1 Was in the market ever heard about Car Salesmem. They are the absolute bottom of the barrel. These guys should really be put in jail. Round 1 Was in the market to buy a leftover 2010 G37x. Called around for prices and car availability, Englewood had 1 left (first lie, there was more but would only sell me this one). It was dark when we closed the deal and picked up the car. We did a quick look over, everything seemed ok. We did notice what looked like buffing rings on the car, which seemed a litte odd for a new car, but maybe it was because it was dark and the way the streetlight was hitting it. NOPE - the next morning under normal lighting it only looked worse, not only was the paint job and finish very bad but there was also a dent in the roof. The car was damaged previously and they tried to fix it and sell it as new!!! Welcome to Engelwood Infiniti - please come in so I can rip you off. Shysters - every last one of them in there - from top to bottom. Round 2 Dealing with the Sales Manager - Spent hours with him arguing that I wanted my money back or another 2010 in NEW condition. Had to get off the phone with him, leave work and go to the lot to argue it out to force them to make right by it. He said he could only repaint the car to resolve it - a brand NEW car!! NOT! After spending way to much time on this already he agreed for me to go down to his other lot and look at another 2010 and the 2011s, however, he probably can't sell me the 2010 because someone has a deposit on it - unless I wait till 3 more days, maybe they won't show up. He also agrees to sell me the 2011 for $500 below invoice if I choose to take a 2011. I come back from the lot - I want the 2010 0 they say no because its been damaged and don't want to go thru this again with me (more lies). Its all about pushing me into a 2011 that I don't really want. My preference is to get my money back but the big press was on by them to ensur that wasnt happenning - many lies as to why that is not possible. At this point I am wearing down, and need to get to my wife over too her deathly ill mother. So I agree to move forward with the 2011 on the lot. Mistake number 2 for me. Round 3 Doing the deal for the 2011 - I will keep this as short as possible. The car was sold for over invoice, even though it was agreed to be sold for, as the FInance Manager said for $1000 under invoice. You couldn't actually tell what the car was sold for due to the Finance Managers forms being so deliberately cryptic. When I asked specifically on the cost of the car he gave me a number that when I went home to decode the paperwork it turned out to be a lie. I also bought an extended warranty which he said was only $100 over cost and it wound up being $1000 over cost (I have since canceled this). The audacity of these guys continuing to try and stiff me after they wronged me in the first place. They just don't stop. They have no moral code or any recognizable business ethics at least. Its insane that Infiniti doesn't set a code of conduct for their dealers. Round 4 After attrempting for days to address the price scam on the 2011, Craig agreed to provide me a Premium or Elite maintenance plan to make up for it (more like so I would stop calling and sending emails). Surprisingly, I did receive a plan in the mail but it wasn't the one he promised - it was the lowest plan out there to get oil changes done twice a year (6 oil changes). This in no way makes up for anything. Just another example of flat out lies and unscrupulous business practices. Conclusion In the end, I wish I never stepped foot in the dealership. They are crooks to the core. Every time I drive the car it pisses me off that I even have this Infiniti now. I have bought a lot of cars over the years at dealerships and never was it ever this bad - never! More

They offered terrible service and used pressure sales tactics to get me to put a down payment on a car I didn't want. I called 2 times to have my down payment refunded but they still have yet to. It's tactics to get me to put a down payment on a car I didn't want. I called 2 times to have my down payment refunded but they still have yet to. It's been about 3 weeks. I'm fed up with them. If you want an infiniti, go somewhere else. More

Salesman Charles, was nice had a good experience. Tried to get over on me but once he realized how knowledgeable I was he changed completely. Financial Advisor: Craig Dotoli be warned read everything and to get over on me but once he realized how knowledgeable I was he changed completely. Financial Advisor: Craig Dotoli be warned read everything and fine print. WIll tell you one price and fee and change it and try to sneak charges in on your sale. Be WARNED!!! Make sure everything is in writing, don't believe anything you are told. They will cut every corner and lie to you blatantly, as long as they have your signature and money they got you and don't care. Horrible dealership. More

We bought an EX35 from out of state. What a horrible experience we've had with Englewood Infiniti especially after spending over $30K. After the payment for the car was received from the bank, we coul experience we've had with Englewood Infiniti especially after spending over $30K. After the payment for the car was received from the bank, we could NEVER get a hold of the sales person (Charles Henry) who sold us the car. We rang and left messages and never heard from him so we had to ask the receptionist to page him. Only then could we speak to him....however at one point when my husband was talking to Charles Henry, the call got 'cut off' during mid conversation. Charles did not call my husband back and when we called back, the receptionist told us that he was with a customer and can't come to the phone. Little did we know, this was just a taste of things to come. Three weeks later when out temporary permit which was given to us by Englewood Infiniti, was about to expire we got to speak to Craig a finance manager, this is what he told us. After accepting payment for tax and license he had not applied for our plates with the MN DMV AND he was still in possession of our title. His poor excuse was that he found out what a lengthy process it was going to be and so he decided not to do it....and at the same time decided not to inform us of this. Because of his negligence and incompetence, we were not only owed that money but now our temporary permit had expired and we could not drive the car we paid for almost a month prior. Craig sat on the application and the title for over 3 weeks and did not do anything. We asked that our application/standard fee be reimbursed for all the trouble we've been put through. We were denied. I wrote to the GM (Pat Murray) and our complaint was ignored. He did not even acknowledge receiving our email. This is not the way to treat any customer, especially after spending as much as we did on a used car. The company is a circus. Don't make the same mistake we did. DO NOT deal with them. More

I purchased a used 2008 Jeep Grand Cherokee from Infiniti of Englewood on August 31. I had researched and hunted for this exact vehicle on-line for about 3 weeks. My whole "very fast" buying experience was of Englewood on August 31. I had researched and hunted for this exact vehicle on-line for about 3 weeks. My whole "very fast" buying experience was pleasant. I don't like the "car buying experience" as a whole, but the employees here made it less stressfull. I had to return my vehicle today for some small service issues and they were handled by the service department completely. The service manager was very nice, and I felt like I was treated special, even though I'm not an Infiniti owner! I even met two very nice people in the waiting room. I am in love with Jeep Cherokee's, but would not hesitate to recommend this dealership to anyone. Oh, a suggestion, put a bigger sign on North Dean to make that left hand turn. The existing one is easy to miss! Thank you! More

I visited this dealer with the intention of checking out a new car. I was greeted by the sales manager and then a sales rep introduced himself to me. He offered a test drive and explained everything about t a new car. I was greeted by the sales manager and then a sales rep introduced himself to me. He offered a test drive and explained everything about the car and was very courteous. The sales manager also introduced himself to me and helped out with the paper work. I ended up buying a car that very day. Hopefully my future dealings with them will be just as smooth. More

I had an extraordinarily pleasant experience in purchasing a new G37x here. There's really not much in the way of decision making when it comes to the G37 since pretty much everything comes standar purchasing a new G37x here. There's really not much in the way of decision making when it comes to the G37 since pretty much everything comes standard, so Dmitri just let the car sell itself. He guided me through a route in NJ that highlighted all the capabilities of this car's spectacular ride. There were twisty roads that demonstrated the G37s smooth handling and short straight paths that let me feel the power of its acceleration. Unlike test drives at other car dealerships in either the parking lot or on a straight boring highway, I really got a sense of what this car could accomplish. In addition, Dmitri was impressively knowledgeable about all the interior features and helped me set up the car when I received it. Throughout the whole process, he was a pleasure to work with: he secured the color I wanted in a couple days, he faxed over my paperwork to the insurance company 3 times (they kept losing it) and he always helps me out whenever I'm in the area and feel like bothering him about anything at all. I'll be a long time customer here. More

Working with the two men listed above was a pleasure. They were helpful and very polite and patient as well with all the questions we asked. Yes I would recommend this dealership to friends looking to b They were helpful and very polite and patient as well with all the questions we asked. Yes I would recommend this dealership to friends looking to buy/lease an Infiniti. I have been driving the car for a few days and it is terrific. Thanks again--Craig and George!! More

I had leased a G35x sedan from Ramsey in 2008 after owning a 2003 G coupe and was never happy with the process or the service I was provided. Finally, after a fender bender in early 2010 I went to Inf owning a 2003 G coupe and was never happy with the process or the service I was provided. Finally, after a fender bender in early 2010 I went to Infiniti of Englewood for the repair work. Their service was excellent, and they even gave me a loaner car for a week(it was a week because of the appraiser, not the service department) while they did the repairs. In June 2010 I decided to upgrade to an M37x and immediately went back to Englewood. That was when I met George and Sonny, who treated me great, gave me a fair deal (considering they were taking me out of the lease on the G with 15 months to go), and made the entire process a pleasure. After driving the car off the lot and bringing it to my girlfriend, I noticed a scratch. I called George immediately and he set up an appointment with the detailer they use. Turns out my "scratch" was just some excess glue from the plastic used to protect the car, but George could not have known that at the time. He was going to pay to fix it even though I had driven it away without noticing. Given my entire experience, I brought my girlfriend Maria there today to lease an EX35 AWD Journey. They quoted a lease price that was equal to what we were quoted for a Honda Pilot and they helped us deal with a rude insurance company while we were trying to sign the lease. In my case and in Maria's, George spent significant time with us at delivery to make sure we knew all of the features on our cars. Overall, this was, and continues to be, a great experience. Matthew Chubinsky and Maria (New Milford, NJ) More

If you're looking for the total Infiniti experience, then the process begins with a staff that knows their cars, loves their cars and wants you to enjoy them as owners! I am on my 3rd Infiniti, and I can te the process begins with a staff that knows their cars, loves their cars and wants you to enjoy them as owners! I am on my 3rd Infiniti, and I can tell you that the best experience I have had, pound for pound was with their dealership. Their representatives more than provided the car of my choice... They personally delivered my New G37x to my door in Long Island from New Jersey!!! So here's the bottom line...After shopping around with numerous dealers, I obtained the best price, the best customer service and I will tell all my friends that are serious about a new Infiniti to call Englewood Infiniti first! Thank you!!!! Samson Freundlich, Esq. Woodmere, New York More