INFINITI of Englewood

This would be the second time bringing my FX into Englewood Dealer... And I have to say the service was excellent compare to the one in New York. The Advisor, Julio, was very helpful, quick to assist Englewood Dealer... And I have to say the service was excellent compare to the one in New York. The Advisor, Julio, was very helpful, quick to assist, and ensured me quality service. It had to be less than an hour and I was good to go, but considering it wasn't so busy since the last time I was there. Great service is determined by good people. And I would have to recommand this place to any infiniti car owner. More

I had trouble with another dealer and this dealership before the new service management. What a difference. They bent over backwards to make me happy and did good work in a timely manner. In the past I w before the new service management. What a difference. They bent over backwards to make me happy and did good work in a timely manner. In the past I would not have recommended them, but now it is a whole new story!!! This is a good example of how your can turn a business around. More

PRIOR TO NEW MANAGEMENT I WAS NOT HAPPY WITH SERVICE DEPT AND WAS GOING TO LOOK FOR ANOTHER DEALERSHIP. WHEN I MET CARLOS, I ASKED HIM IF HE WAS A NEW WORKER AND THAT I APPRECIATED HIS HELP. CARLOS ADVISED AND WAS GOING TO LOOK FOR ANOTHER DEALERSHIP. WHEN I MET CARLOS, I ASKED HIM IF HE WAS A NEW WORKER AND THAT I APPRECIATED HIS HELP. CARLOS ADVISED ME THAT HE WAS INFACT A NEW WORKER AND THAT DEALERSHIP WAS UNDER NEW MANAGEMENT. FROM RECEPTIONIST TO SERVICE ADVISORS YOU CAN SEE THE DIFFERENCE IN WORK AND ATTITUDE. I WILL RECOMMEND THIS DEALERSHIP AND CONTINUE TO GO FOR SERVICE. More

I had used Fette Infiniti for service but was unhappy so I tried Englewood. What a difference. I called and they had a loaner avalable for the same day. I was going in for a recall and an oil change. Th I tried Englewood. What a difference. I called and they had a loaner avalable for the same day. I was going in for a recall and an oil change. They called me and told me I also need front brakes and tires. I told them I'd get back to them and called around. I was pleasantly surprised to find they were about the same as my Goodyear guy, so I let them do the repairs. When I picked it up the price was the same as I was quoted and I had no problems with the work done. I will return because I liked the service and the prices plus I was driving a free new Infiniti for the day. More

I have been visiting this service center for over three years and have seen a large turnover rate of both managers and service staff. I must say that the new management, now under Carlos, is absolutely we years and have seen a large turnover rate of both managers and service staff. I must say that the new management, now under Carlos, is absolutely welcoming, attentative and reassuring. He is always available to answer any questions and has always responded to any concerns I've had with my vehicle. Julio is always patient, honest, and addresses all of my concerns. I no longer feel that I'm given a list of repairs or recommendations for service that my vehicle really does not require. I finally feel that I can place my trust where I bring my vehicle for service. The Service Team, under Carlos, at the Infiniti of Englewood definitely gets two thumbs up!! More

I am a no nonsense professional that knew what he was looking for ... and I was looking for a dealership that would both respect and respond to this fact. That's code for - 'don't try to sell me somethi looking for ... and I was looking for a dealership that would both respect and respond to this fact. That's code for - 'don't try to sell me something I don't want' if you're serious about selling me a car. In turn, I was direct with my requirements and made a very specific request of several Infiniti Dealers, regading the automobile I wanted - MX 37 - and the price I was willing to pay, based on my research. I committed to buying within 7 days if I found the right sales person who 'got it' - and reached out via the internet. While all the dealerships responded with their perfunctory internet coined responses, only one responded precisely as I requested - Roy, from Infiniti of Englewood. Roy was immediate with his personalized response - and precise in the offer he made me - and his no nonsense approach was just what I was looking for. He was fair with me - commited to delivering the car when I wanted it, and we closed the deal in one exchange. We hit a couple of bumps - what sale doesn't - and Roy handled them seamlessly; noeffort on my part. Importantly, Roy was professional, polite and had a sense of urgency (all of which are required in my world). He is also honest - not necessarily the car salesman stereotype, I know - and delivered everything he told me he would --- when he said he would. He stuck with me throughout the process - I don't like switching in the middle of things - and I shook his hand and thanked him for his efforts, I was so impressed with his professionalism. When I want another car - I know where I'm going. More

Stay away from these guys - they are everything you have ever heard about Car Salesmem. They are the absolute bottom of the barrel. These guys should really be put in jail. Round 1 Was in the market ever heard about Car Salesmem. They are the absolute bottom of the barrel. These guys should really be put in jail. Round 1 Was in the market to buy a leftover 2010 G37x. Called around for prices and car availability, Englewood had 1 left (first lie, there was more but would only sell me this one). It was dark when we closed the deal and picked up the car. We did a quick look over, everything seemed ok. We did notice what looked like buffing rings on the car, which seemed a litte odd for a new car, but maybe it was because it was dark and the way the streetlight was hitting it. NOPE - the next morning under normal lighting it only looked worse, not only was the paint job and finish very bad but there was also a dent in the roof. The car was damaged previously and they tried to fix it and sell it as new!!! Welcome to Engelwood Infiniti - please come in so I can rip you off. Shysters - every last one of them in there - from top to bottom. Round 2 Dealing with the Sales Manager - Spent hours with him arguing that I wanted my money back or another 2010 in NEW condition. Had to get off the phone with him, leave work and go to the lot to argue it out to force them to make right by it. He said he could only repaint the car to resolve it - a brand NEW car!! NOT! After spending way to much time on this already he agreed for me to go down to his other lot and look at another 2010 and the 2011s, however, he probably can't sell me the 2010 because someone has a deposit on it - unless I wait till 3 more days, maybe they won't show up. He also agrees to sell me the 2011 for $500 below invoice if I choose to take a 2011. I come back from the lot - I want the 2010 0 they say no because its been damaged and don't want to go thru this again with me (more lies). Its all about pushing me into a 2011 that I don't really want. My preference is to get my money back but the big press was on by them to ensur that wasnt happenning - many lies as to why that is not possible. At this point I am wearing down, and need to get to my wife over too her deathly ill mother. So I agree to move forward with the 2011 on the lot. Mistake number 2 for me. Round 3 Doing the deal for the 2011 - I will keep this as short as possible. The car was sold for over invoice, even though it was agreed to be sold for, as the FInance Manager said for $1000 under invoice. You couldn't actually tell what the car was sold for due to the Finance Managers forms being so deliberately cryptic. When I asked specifically on the cost of the car he gave me a number that when I went home to decode the paperwork it turned out to be a lie. I also bought an extended warranty which he said was only $100 over cost and it wound up being $1000 over cost (I have since canceled this). The audacity of these guys continuing to try and stiff me after they wronged me in the first place. They just don't stop. They have no moral code or any recognizable business ethics at least. Its insane that Infiniti doesn't set a code of conduct for their dealers. Round 4 After attrempting for days to address the price scam on the 2011, Craig agreed to provide me a Premium or Elite maintenance plan to make up for it (more like so I would stop calling and sending emails). Surprisingly, I did receive a plan in the mail but it wasn't the one he promised - it was the lowest plan out there to get oil changes done twice a year (6 oil changes). This in no way makes up for anything. Just another example of flat out lies and unscrupulous business practices. Conclusion In the end, I wish I never stepped foot in the dealership. They are crooks to the core. Every time I drive the car it pisses me off that I even have this Infiniti now. I have bought a lot of cars over the years at dealerships and never was it ever this bad - never! More

They offered terrible service and used pressure sales tactics to get me to put a down payment on a car I didn't want. I called 2 times to have my down payment refunded but they still have yet to. It's tactics to get me to put a down payment on a car I didn't want. I called 2 times to have my down payment refunded but they still have yet to. It's been about 3 weeks. I'm fed up with them. If you want an infiniti, go somewhere else. More

Salesman Charles, was nice had a good experience. Tried to get over on me but once he realized how knowledgeable I was he changed completely. Financial Advisor: Craig Dotoli be warned read everything and to get over on me but once he realized how knowledgeable I was he changed completely. Financial Advisor: Craig Dotoli be warned read everything and fine print. WIll tell you one price and fee and change it and try to sneak charges in on your sale. Be WARNED!!! Make sure everything is in writing, don't believe anything you are told. They will cut every corner and lie to you blatantly, as long as they have your signature and money they got you and don't care. Horrible dealership. More

We bought an EX35 from out of state. What a horrible experience we've had with Englewood Infiniti especially after spending over $30K. After the payment for the car was received from the bank, we coul experience we've had with Englewood Infiniti especially after spending over $30K. After the payment for the car was received from the bank, we could NEVER get a hold of the sales person (Charles Henry) who sold us the car. We rang and left messages and never heard from him so we had to ask the receptionist to page him. Only then could we speak to him....however at one point when my husband was talking to Charles Henry, the call got 'cut off' during mid conversation. Charles did not call my husband back and when we called back, the receptionist told us that he was with a customer and can't come to the phone. Little did we know, this was just a taste of things to come. Three weeks later when out temporary permit which was given to us by Englewood Infiniti, was about to expire we got to speak to Craig a finance manager, this is what he told us. After accepting payment for tax and license he had not applied for our plates with the MN DMV AND he was still in possession of our title. His poor excuse was that he found out what a lengthy process it was going to be and so he decided not to do it....and at the same time decided not to inform us of this. Because of his negligence and incompetence, we were not only owed that money but now our temporary permit had expired and we could not drive the car we paid for almost a month prior. Craig sat on the application and the title for over 3 weeks and did not do anything. We asked that our application/standard fee be reimbursed for all the trouble we've been put through. We were denied. I wrote to the GM (Pat Murray) and our complaint was ignored. He did not even acknowledge receiving our email. This is not the way to treat any customer, especially after spending as much as we did on a used car. The company is a circus. Don't make the same mistake we did. DO NOT deal with them. More