INFINITI of Englewood

I came to Infiniti of Englewood to lease a new Q50 that I've had my eye on for a while. I was greeted by Jack, who helped me a great deal throughout the entire process of leasing my car. Not only was he ve I've had my eye on for a while. I was greeted by Jack, who helped me a great deal throughout the entire process of leasing my car. Not only was he very professional, but he broke down every single detail of my leasing process and everything I wanted to know about the car, matched the lowest price that I received from another dealer, and did everything he can to make sure I was genuinely satisfied with every aspect of the lease. I felt like I was talking to a friend rather than a car salesman throughout the entire process. My car was also ready on time, and the temporary plate was on the car and insurance was handled before I even got there! Even after everything was signed for, he followed up and wanted to make sure that I did not have any questions and made sure everything was to my liking. Once again, I want to thank Jack for the great experience and also Jason for all his help. These guys showed me that buying a new car isn't such a hassle after all! More

The second I stepped foot into this dealership I cannot explain how comfortable they made me feel. Right off the bat the salesman, Leon, and I clicked. He was more than friendly and helpful. He knew the explain how comfortable they made me feel. Right off the bat the salesman, Leon, and I clicked. He was more than friendly and helpful. He knew the very first day I wanted to just look at the car and talk numbers. I told him any deal offered to me I wanted to go home at night and sleep on it and he respected that and agreed that is the best way. Leon, and also the manager, knew this car inside and out, and sold me on all the details. We negotiated a very, very fair price that was in my range and we were able to close a deal with ease. Never have I ever felt so comfortable and relaxed at a car dealership as this is my 4th time purchasing a different car in 10 years. They were not pushy and respected the fact that I wanted to think over the offer before signing any papers. Not only did I get a great price for a brand new Infiniti Q50, but I received A++++ service from the entire sales staff and especially Leon. I highly recommend this dealership!! More

Best car buying experience that I ever had. Everyone friendly and helpful. Jack went out of his way to help us. The dealership was able to get us financing. Jack called and e-mailed us after we were friendly and helpful. Jack went out of his way to help us. The dealership was able to get us financing. Jack called and e-mailed us after we were home to make sure everything was okay when we got the car home. The dealership even helped us get the tags in our state. I would recommend this dealership and Jack to any of my friends that want to purchase a car out of state or looking for a specific car. More

Bought a used "damage free car ". After a small damage car was checked and internal front damage was found (bar-radiator and compressor) Trying to reach the manager for 2 weeks but they refuse to damage car was checked and internal front damage was found (bar-radiator and compressor) Trying to reach the manager for 2 weeks but they refuse to call back. Promises promises but no reaction. Disgrace More

Avoid this dealer, they are totally deceptive I was Avoid this dealer, they are totally deceptive I was offered an early termination on my lease of a G37x. All conversations were by phone or email. I Avoid this dealer, they are totally deceptive I was offered an early termination on my lease of a G37x. All conversations were by phone or email. I was assured that the new G37x had every feature as my current G37x. After I signed all the docs and we went to get the new car, the salesman said he forgot to tell me that a few things are not on the new car such as the built in hard drive to record all of my cd's. Very cool feature. Worse yet, the salesman George T. inspected the vehicle and said I was good to go. He never mentioned another inspection would be necessary. Thinking I was all set I accepted the lack of the hard drive and drove away. One week later I get a bill for over $1000 from Infiniti for damages. I contacted George T, my salesman, who denied everything. I spoke with the manager one time and he promised to call me back. They will not take my calls nor call me back. STAY AWAY as this dealer is dishonest and does not value their customers. More

I brought my car in to this dealership to find out what was causing the problem with the startup. The first time was almost three weeks ago. After four days, a service manager named David told me the pro was causing the problem with the startup. The first time was almost three weeks ago. After four days, a service manager named David told me the problem was due to the installation of the new battery, which was installed by Pepboys. They had charged me a fee of $135. A week and a half later, the same issue occurred. On my way to work, I got in my car and surprise...the car wouldn't start. So I got a boost from a neighbor and drove back to the dealership. The same manager, David, told me he will have his guys recheck my car and he will personally call me back in two days to let me know the status. Well I never received a call. In fact, i had to call him again 4 days later and I was transferred to his voicemail. I called the front desk and they said he's assisting another client and he will call me back. Again no call back. I called again yesterday and again the call went to his voicemail but this time I was unable to leave a voice message because his inbox was full. I had called the front desk again and had requested for her to call him over the speaker so I can speak to him directly. Finally, it worked and I was transferred to his phone line. David proceeded to give me the story about how the battery I bought at Pepboys wasn't designed to fit my car. Told me it took a few days for them to figure this out. So I had asked why did it take the Mechanic so long to figure out such a simple problem? Why did it take a total of three weeks to get an answer for a battery problem? He couldn't provide me a definitive answer on the reason for the delay. But this delay had wasted my time as well as screwed up my work schedule. I never had a problem with my Infiniti car until this situation. I really like my Infiniti car however the customer service that is provided at these Infiniti dealerships leaves a lot to be desired. More

We recently bought a 2010 M35X at a dealership of yours, Infiniti of Englewood in NJ. I am disappointed to report that the whole experience was by far the worst car buying experience I have ever had. For be Infiniti of Englewood in NJ. I am disappointed to report that the whole experience was by far the worst car buying experience I have ever had. For being a luxury high end dealer the customer service is better at DMV. First off the car we had requested to see (the one we ended up buying) took about 30-40 minutes for them to locate. When they finally located the car we had to drive with some random employee who cursed the whole time. While I am not one to say I do not use foul language, I do know when around customers it is highly inappropriate. Secondly, the car was filthy. Our sales rep assured us the car would receive full maintenance and detailing prior to us picking it up. Upon picking up the car we found garbage still in the car, an ant infestation in the glove compartment and other debries. The so called maintenance was also no performed. Upon initially buying the car we noticed water in the tail light. Craig, the sales rep, stated the light and cover would be changed. Now we are two months into having the car and water is starting to collect in the exact same spot. The alignment is off, their are issues with the breaks and a weird clicking noise when the car is first driven in the morning. The car is two months old. We reported all of this to the dealer and brought the car back at their request. They stated that all issues would be resolved and the car would be full detailed. When we received the car back again no detailing was done except a car wash to the outside and we still have all of the same maintenance issues. At this point we are going to be reporting the dealership to the better business bureau and all online review sites. At this point we do not even want the car anymore. It has cost more time than it is worth. More

I leased new jx instead of my old nissan cube. They don't know how trade in and out. About 3 month, they still owe me $200. Don't buy any... don't know how trade in and out. About 3 month, they still owe me $200. Don't buy any... More

I bought this car 2 years ago. From the start everything have been perfect, I always have a great experience when I have to service my car thanks to their professionalism. They are diligent as well as extre have been perfect, I always have a great experience when I have to service my car thanks to their professionalism. They are diligent as well as extremely courteous. Prices are excellent also, so the service experiences at Infiniti are a pleasure. More

I have been dealing with Carlos Vasquez for a while now I have been dealing with Carlos Vasquez for a while now and every time I deal with him, it is always a positive experience. The outcome is always goo I have been dealing with Carlos Vasquez for a while now and every time I deal with him, it is always a positive experience. The outcome is always good, and my questions and problems ALWAYS GET FIXED! I am planning on purchasing a newer car in the near future and I will be going back to Carlos because I trust him. Good sales person. - Brandon Green More