INFINITI of Englewood

I tried to buy a vehicle out of state, so I started with an online request. I was immediately contacted by Sheila. She was my main contact throughout the process (of which never came to fruition). I cannot an online request. I was immediately contacted by Sheila. She was my main contact throughout the process (of which never came to fruition). I cannot to begin to explain the frustration of dealing with her. I do realize they are salesman, and you need to proceed with caution, but these people are something else. I will say that the price of the car was VERY fair, but that is where it stopped. I finally decided to accept their price, but before travelling 2 hours to get the car, I wanted it in writing. That was like trying to get water out of a rock. Finally I heard from Jason Bovine, he did give it to me in writing, but there were extremely high fees along with it. They were charging me a fee of $1295 to "prep" the car. Another fee of $349 (documentation), which I high, but standard. I then was told I could not buy the car unless I financed through them. If I did not finance through them, they would not sell me the car. So I asked what the specifics were (fees, %, term of loan). As much as I tried, I NEVER GOT AN ANSWER. I asked to speak with a finance guy, got nowhere. Everytime I spoke to Sheila, I was told that "they were the best in the business". I finally gave up because I was not going to go into it blind and also travel 2 hours and not know what deal I was going to get. Very very shady. You have been warned. More

I went to this dealership to lease the new coupe. I had a horrific experience with the rude staff like rey and was baffled with the finance manager as he was no help whatsoever. I ended up leasing the car bu horrific experience with the rude staff like rey and was baffled with the finance manager as he was no help whatsoever. I ended up leasing the car but couldn't even see the car since they showed it to me in a dark garage. Overall bad experience and will not be returning to this dealership anytime soon. The only person I liked was their sales manager at the time JD which did help me get a fair price on the car. Other then that I was horrified with my experience and they also cashed my sister's deposit check and never refunded it back as she didn't end up leasing from them. Some people need to get fired asap. More

Troy Pak thank you for you big help on getting approved with my Fx35. You were the best experience I had with a salesperson, very friendly, respectful, helpful and humble salesman. Thanks, Troy Pak for eve with my Fx35. You were the best experience I had with a salesperson, very friendly, respectful, helpful and humble salesman. Thanks, Troy Pak for everything. By the way tha dealership suck big time. More

They were very friendly and the price was good but when i got there to pick up the car we were waiting 2 hours for someone to help us and then when i finally drove off the lot over 4 hours later i noticed my got there to pick up the car we were waiting 2 hours for someone to help us and then when i finally drove off the lot over 4 hours later i noticed my new car had less than a quarter tank of gas. More

Ray, took care of me and my fiancé the service was great. and i drove my car same day it was very amazing the was very good i didn't have all the money my card was declined they allowed me leave and c great. and i drove my car same day it was very amazing the was very good i didn't have all the money my card was declined they allowed me leave and come back however the car is like rand new i got a fx 35 infiniti.. More

One of the best dealers to do business with the people that work there are very professional they always looking the help you with anything you need I deffenely recommend this dealer to everyone looking that work there are very professional they always looking the help you with anything you need I deffenely recommend this dealer to everyone looking to buy a car More

Ray was very good with answering my questions, very pleasant and friendly. I would recommend him to any of my family members, Friend or anyone. He went out of his way to make me see the vehicle that I pleasant and friendly. I would recommend him to any of my family members, Friend or anyone. He went out of his way to make me see the vehicle that I went there to see. knowing it was covered with snow. He cleaned it off for me to exam it. More

My experience was great, the receptionist was welcoming and my Salesman Ray was outstanding, he was very knowledgable and made sure I found exactly what I wanted for the exact price and mileage. and my Salesman Ray was outstanding, he was very knowledgable and made sure I found exactly what I wanted for the exact price and mileage. More

I was in the market for a certified pre-owned car and the entire experience at Infiniti of Englewood was a headache. I decided to buy from them because they had the car I was looking for in stock at the bes entire experience at Infiniti of Englewood was a headache. I decided to buy from them because they had the car I was looking for in stock at the best price I could find in the tri-state area. However, it was all down hill from there and if I had to do it all over again I would have purchased from another dealer. During this experience, I found that there is more to the car buying experience than just price. Things like ability to return phone calls, delivery date of vehicle, service and general organization throughout the dealer are more important. Once we agreed on the deal, I felt like they were just placating me when I brought an issue to their attention that they agreed to address at the time of the deal but never fixed relating to the car. It was only through my persistence that they finally fixed issues with the car. I had to be on them with follow up phone calls and had to check their work to make sure it was done correctly. Even basic things like parking at the dealer to shop are a nightmare. The on the street parking is horrible and/or not available and the parking lot at the dealer is WAY to small and is basically a train wreck. There is a valet that hangs out in an idling car at the driveway entrance but the whole parking situation really sucks. More

Customer service was great, everyone was very help full. I would recommend this dealer to others. I'm very happy with my new car. I just wish their would have been room for negotiation. I would recommend this dealer to others. I'm very happy with my new car. I just wish their would have been room for negotiation. More