INFINITI of Englewood

Best sales and service experience Approximately four years ago my significant other and myself purchased a QX 56. I must say the dealership along with the sales representatives and th Approximately four years ago my significant other and myself purchased a QX 56. I must say the dealership along with the sales representatives and the service department are the BEST....!!!! When I call for service they inquire how soon would you like to come in, I say yesterday and they I am accommodated; if not the same day the following morning. There have been times I was not able to bring my vehicle to the service department and they offered to pick it up from my home and or place of employment. If there is any a time I have a concern, The manager, Carlos V. Has handled every situation personally. I have not experienced a problem that was not easily and expeditiously remedied. Infiniti of Englewood was chosen by us on Infiniti of Manhattan. Yes, I travel to NJ and I lived in New York. I have and will continue to recommend my friends and family to enjoy this wonderful experience called INFINITI. More

New owner of qx60 Great! I love my new car! Thanks Ray! Dealership was very helpful and made process seamless. They were really great getting us to the right price and Great! I love my new car! Thanks Ray! Dealership was very helpful and made process seamless. They were really great getting us to the right price and options More

30 days later, still no tags Car purchasing experience was smoothe. After they, they dodged all my calls regarding plates and registration. Haven't been able to get a hold of my s Car purchasing experience was smoothe. After they, they dodged all my calls regarding plates and registration. Haven't been able to get a hold of my sales rep who also isn't returning calls, and the sales manager told me he'd personally take care of the matter, and he still hasn'tanswered or returned my calls. So now I get to keep my brand new car parked and miss work until they decide to answer me. More

Worst dealer I have ever come across in 22 years! Where do I begin. Basically I knew what I wanted. These days cars sell themselves. So customer service and dealer attention and responsiveness after y Where do I begin. Basically I knew what I wanted. These days cars sell themselves. So customer service and dealer attention and responsiveness after you sign on the dotted line is what really maters. Well after I signed it was as if they never knew me. The never got my out of state (NY) registration. I started calling them 1 week before temp was to expire. No one returned my calls. Then the head of sales, Taz, and my salesman Dennis called 2 days before expiry and said they would cover any fines if I get any. Meanwhile state law requires a registration or you get arrested if driving unregistered car. Plus insurance premiums go up if there is a break in registration. Then they blamed the expediting company they have. Then they said they will make arrangements for a loaner if I don't have one in time. Bottom line that it should not take more than 1 week to get the registration. 3 and a half weeks later I was still waiting. Put me through so much unnecessary anxiety and stress. And if it wasn't for me calling them and pressing them I would have never gotten it. Also, they promised to pay me previous car's last lease payment in the form of a check to me. I was told check would be in my possession 2 weeks after signing. 6 weeks later and a couple of unreturned phone calls and still no check. Service dept is also terrible. Had some accessories that I ordered come in late and I had to take my car to service to get installed. Made the apt 1 week in advance and was told it should not take more than an hour. Show up and there are 30+ cars being serviced or waiting to be serviced. Took 3 and a half hours. So much for making appointments as walk-ins seems to get more attention in a very crammed service station. Never will I get service done here and never will I ever do back to this dealer. In fact, even though I like my QX60, I may never go back to Infiniti because if this dealer. More

Highly recommended Great salesman, He went above and beyond to make sure i leave 100% satisfied with the car. I highly recommend the sales rep. They fix every little thi Great salesman, He went above and beyond to make sure i leave 100% satisfied with the car. I highly recommend the sales rep. They fix every little thing to make the car look and drive perfect. More

horrible, horrible Worst experience ever. All hustlers. Very misleading. Bait and switch. You don't get the luxury car experience. Horrible, horrible, horrible, horrible Worst experience ever. All hustlers. Very misleading. Bait and switch. You don't get the luxury car experience. Horrible, horrible, horrible, horrible. Don't buy from that dealership More