INFINITI of Englewood

The level of proffessionalism was extremely poor My buying experience with this dealer was beyond poor. My vehicles delivery was poor as well and I am still waiting for a owners manual and new tow h My buying experience with this dealer was beyond poor. My vehicles delivery was poor as well and I am still waiting for a owners manual and new tow hitch, as the one I own on my truck is cracked. The day I purchased my car, the dealer had my husband and I waiting 3 hours after the approval. The dealer delivered my car to me without detailing, worn tires and the outlets in the truck were not working. I live in NY, so as of today I have made 4 trips to NJ because I had to take my truck back twice for services. I noticed how bad the front tires were when I looked at the vehicle. I brought that to the attention of my salesman and finance manager, both of them told me if the truck passed "their inspection" that they were not required to change the tires. I took the truck home where my brother and husband we able to look over the truck, the tires were so worn they were leaning in. When I took the truck back to the dealer the next day they looked over the truck again and agreed the tires were worn and they did change them and gave me a wheel alignment as well. At this time they also fixed all the outlets and had a outside vendor come in and paint the spots on the truck that needed TLC. After taking the car home yet again, my husband and I noticed where they wet sanded the trunk but DID NOT buff it to make it shine. I purchased the truck on September 23rd, on October 10th I returned to the dealer because my temporary plate was expiring on October 12th. When I arrived at the dealer inquiring about my registration that I still had not received, my salesman Ray Broomfield told me there was nothing he could do, that he didn't know what to tell me. I then asked to speak to the Sales Manager who then attempted to tell my husband and I the same thing, only we were not excepting that answer. After calling Infiniti Consumer affairs and waiting at the dealer for more than 6 hours, they gave me a copy that was faxed to them from Hunnington, NY. They had just gotten my registration on the 18 day of me having my temp plate and if I had not gone to the dealer I would not have been able to move my truck that Sunday, October 12th because my temp plate would have expired. I went to the dealer for a dealer experience, the experience I had at this dealer was LESS than poor to say the least AND I am still not done dealing with them. I have owned 3 Lexus vehicles and each time the experience was exceptional. I regret this purchase and will never buy another car from them. I wouldn't recommend this dealer to transport dogs to the ASPCA. BEYOND DISGUSTED!!! More

Above and Beyond Service Ray and Ally provided us with a very positive sales experience. I searched on my auto insurance company's car buying service and found this dealershi Ray and Ally provided us with a very positive sales experience. I searched on my auto insurance company's car buying service and found this dealership to be one of the most competitive on price. Their facility is comfortable and tastefully decorated. The negotiating process was clear and no-nonsense. We quickly reached an agreement on the pricing. Ray went out of his way to service us and facilitate the sale. He worked on our behalf with his credit managers to insure we had access to the lowest financing rate. I would highly recommend buying a vehicle here. More

Extremely helpful They spent ample amount of time going through our options and there wasn't a back and forth game. Straightforward and really had our interest in mind. They spent ample amount of time going through our options and there wasn't a back and forth game. Straightforward and really had our interest in mind. More

Great experience Just purchased a 2014 QX60 and traded in my JX35. Ray and staff worked very quickly and proactively to get us the best price for our JX35 and the QX60 Just purchased a 2014 QX60 and traded in my JX35. Ray and staff worked very quickly and proactively to get us the best price for our JX35 and the QX60 that we wanted. More

Sales person good, finance department bad!! Ray was great sales person did not make me feel pressure to buy the car. He was helpful and friendly. However, when I reach the finance department it Ray was great sales person did not make me feel pressure to buy the car. He was helpful and friendly. However, when I reach the finance department it seemed that extra cost appeared and the explanation was a joke. The finance person waited for everything to be signed to then say that the car had no warranty. Now after just one week the car is making noises that I have to deal with. If known beforehand I wouldn't had purchase it. Then the finance person used sarcasm as if he was questioning my intelligence. Therefore, I only could Thank Ray for his friendliness and politeness and his professionalism. More

Very good experience Just Purchased a used Acura from their dealership with thanks to Ray Broomfield. There was some issues with car appearance but Ray Broomfield made the Just Purchased a used Acura from their dealership with thanks to Ray Broomfield. There was some issues with car appearance but Ray Broomfield made the extra effort to have the issues resolved in the coming days. Highly recommended!!!! Banos/Santana More

best infiniti very great service!! my mom and i was very happy with his manor. i love the fact how he was able to translate everything to my mother in spanish very very great service!! my mom and i was very happy with his manor. i love the fact how he was able to translate everything to my mother in spanish very accutate sincerely, luis puerta More

nice experience Overall the environment was friendly and the experience was pleasant. Accommodations to the customer seemed paramount, and radiated though the dealers Overall the environment was friendly and the experience was pleasant. Accommodations to the customer seemed paramount, and radiated though the dealership. I became a fan. More

Worst management ever Worst experience ever. Stay far away from this place. Bought a used jeep from them and have had nothing but problems and Jeff and taz refuse to handle Worst experience ever. Stay far away from this place. Bought a used jeep from them and have had nothing but problems and Jeff and taz refuse to handle the situation Have several emails from Jeff and taz saying they would issue me a refund and my original discount they promised me but never gave me. They took so long to get my plates my temps expired and I couldn't even drive my new car and had to find a ride to work Jeff assured me I would be getting a check with my plates but of course there was nothing and I call and email every day with no response Jeff and taz, where is my money!? I will post up emails they sent me showing how they SAID they would take cars of me but now will not even answer me!! Jeff and taz.. Where is my original $500 off and where is my $500 Jeff promised after my Newly purchased jeep had a problem that same day of Purchase!! That's after they had it for over 3 weeks of repair!!! Jeff and taz what's your response!!! More

Appreciated I appreciated infiniti for helping me choose the car for me. They also made sure i was satisfied. satisfaction from a scale of 1-100 .. i would say 82 I appreciated infiniti for helping me choose the car for me. They also made sure i was satisfied. satisfaction from a scale of 1-100 .. i would say 82.5 More