INFINITI of Englewood

Good Job, Quickly In and Out Ray did a good job here, he had us in and out in about 2 hours. Smooth experience, nice staff, nice cars. Good xxxx. Vince Ray did a good job here, he had us in and out in about 2 hours. Smooth experience, nice staff, nice cars. Good xxxx. Vince More

INFINITI OF ENGLEWOOD IS THE WORST DEALERSHIP EVER! RUN AS FAR AWAY FROM INFINITI OF ENGLEWOOD AS YOU CAN! Every department in this place is a disaster…from internet sales to sales to the finance depar RUN AS FAR AWAY FROM INFINITI OF ENGLEWOOD AS YOU CAN! Every department in this place is a disaster…from internet sales to sales to the finance department to the service dept.…they are all terrible to deal with!! I saw the car that I wanted online. The Internet Sales Manager told me that he had the car in stock and would have it at the dealership for me at 4pm when I arrived. I was coming from an 1 ½ away so I wanted to make sure that it was there. When I arrived at the dealership at 4pm, the car was nowhere to be found. I was then thrown to a regular sales person and we had to go searching for the car. The car should have been in a lot that Infiniti shares with Nissan in another town. We needed to stop at the Nissan dealer to pick up keys in case WE needed to move the cars around to get to the car that I wanted. The sales person went inside the Nissan dealer and comes out with the entire pegboard of keys (literally 50 keys)!! Needless to say, the car wasn’t at that location. So we then proceeded to try to find the car by driving passed the service dept. lot, a parking garage, and then finally a piano store parking lot. After driving around with the sales person through 2-3 towns and going to five separate locations to find the car (and wasting over an hour of my time), they finally found the car in a parking lot of a piano store! I understand that space is at a premium in Englewood, but they should at least know where their inventory is. By the time that they finally found the car, it was already nighttime so I couldn’t see a thing. The salesman then drove me to an Exxon station down the street so that I could see the car in “better” light (I had to use the flashlight on my cell phone to see certain parts of the car)!! After all of this, I ended up purchasing the vehicle anyway because it was exactly what I wanted. After negotiating, there were two items that Infiniti was going to fix…the scratched rim and the scratch on the bumper that I was specifically told would be touched up. I was told that I could pick up the car on a Monday (I purchased it on a Wednesday). What a surprise, the car wasn’t ready on Monday and wouldn’t be ready to be picked up until Wednesday. Wednesday came and I asked the sales person at least 5 times over that week if the car was ready and he said yes. I told him to have the car at the dealership for 4PM. I arrived at 4:30PM and not only was the car not there, but neither was the salesman. So much for having the car ready for me at 4PM. The salesman finally showed up with the car 45 minutes after it was supposed to be there (it was washed but never cleaned on the inside and it came with ¾ tank of gas). What a surprise, the scratch was never touched up. Then I was told by the salesman that he had the touch up paint for me (for ME to touch up the scratch MYSELF) but that someone had stolen it. So not only was the scratch not fixed, but he didn’t even have the touch up paint. He then proceeded to tell me to go to another Infiniti dealer to buy the paint so I could touch up the scratch MYSELF and then send him the receipt so he can cut me a check! The salesman also told me that he was able to get an extra key. While I was waiting in the showroom, he asked me for the key, which I gave him. He went outside and came back in and asked me for the other key, which I gave him. After I drove an 1 ½ home, I realized that the extra key that he gave me didn’t work because it wasn’t for my car!! Neither the key nor the key fob was for my car! The best part about it was that the salesman knew when I was at the dealership that the key didn’t work but yet he still gave it to me and didn’t say one word that it didn’t work. I called the salesman up and told him about the key not working and he said that he didn’t want me to leave the dealership with that key. If that was the case, why on earth did he give it to me and let me leave with it!! As if all of that wasn’t bad enough, then I had to deal with the finance guy. I had a bank check already made out to Infiniti of Englewood per the salesman instructions, but I was told by the finance manager that they would prefer that I pay that money towards the bank then Infiniti this way Infiniti can make their money. So I told the finance guy why would I want to do this if the interest rate is going to be the same and my monthly payments would be less if I gave Infiniti the check. He then THREATENED me by saying that he wouldn’t sell me the car if I didn’t do it his way or if he did sell me the car, he was going to sell it to me for list price rather than what the salesman and I agreed upon. So I had to put down an amount that the FINANCE GUY SPECIFIED and then finance the rest otherwise he would not have sold me the car or he would have sold it to me for thousands of dollars more than what was already agreed upon. After all of this, the salesman that I was dealing with said that he would get me a correct key. I specifically told him numerous times that I needed a key fob and a key. After trying to contact the salesman (he wasn’t at work all week), I called the Sales Manager and of course he didn’t answer his phone and his voicemail was full. So I hung up and called back and spoke to the receptionist…she paged him twice and he didn’t answer either page. So I left my telephone number for him to return my call and he never did. I was able to get in contact with the salesman that I was dealing with so I asked him if he would be at the dealership that Saturday and he told me yes. I specifically told him to have my registration, key fob, AND KEY ready for me when I got there. After driving an 1 ½ to the dealership, when I arrive there, the salesman had the key fob and proceeded to tell me that the key that was in the key fob doesn’t work for my vehicle. So I asked him why not and he said, “They wouldn’t let me cut you a key.” So let me get this straight…they will allow him to give me a key fob that’s worth hundreds of dollars but they won’t allow him to cut a key for me for $23? Makes no sense at all but after all that I have gone through with this dealership, it didn’t surprise me. I was then told by the salesman to go FOUR lights and make a left to go to the service dept. to have the key fob programmed and a key cut. So I drove through the 4 lights and made a left and there was no service dept. I then looked up the address for the service dept. and put it in my navigation system. Turns out that the service dept. was actually FIVE lights from the dealership, not four as the salesman indicated. Once I finally arrived at the service dept., they programmed the key fob and cut the key. I was then told by the service advisor that my car was washed and was out front. So, I went to check out and the cashier then told me that it would be another 10 minutes because they were still washing my car. Ok, fine, not a problem. I gave her the $23 and her walkie-talkie went off…they told her that my car was already washed and it was out front waiting for me. Ok, perfect, only if it were true. I go outside and my car was waiting there for me which was great, but of course it was never washed. Stay as far away from Infiniti of Englewood as you can…as you can see, every department in that place is terrible and their customer service is non-existent!! They give you excuse, after excuse, after excuse and they are the most unorganized dealer (or any place of business) that I have ever seen. If this wasn’t the exact car that I wanted, I never would have bought it from there. I would NEVER recommend that anyone buy a car from this place or have your car serviced there unless you want to have a bunch of headaches and deal with a bunch of nonsense. Will be filing complaints with the Better Business Bureau and NJ Office of Consumer Protection More

Excellent Experience We visited the showroom on a Saturday and our car buying experience was very pleasant. Ray was very pleasant and patient. Once we decided on the Q50 2 We visited the showroom on a Saturday and our car buying experience was very pleasant. Ray was very pleasant and patient. Once we decided on the Q50 2014, he was able to find the car we wanted and remained patient even after we had to delay our pick up date. I would highly recommend this dealership to anyone looking to buy an Infiniti and ask for Ray. Financial service was excellent as well. He explained all plans in lay terms and made discussing financing the car painless. More

Excellent Service Ray Broomfield gave my wife and I a great experience as well as an above and beyond amazing service. From beginning to the end of the purchase, I coul Ray Broomfield gave my wife and I a great experience as well as an above and beyond amazing service. From beginning to the end of the purchase, I couldn't help but feel like "family." Thank you Ray and we will continue to do business with you! - Nick Nwoke More

New 2014 Q50 I walked in without any expectations or intentions, just wanted to check out the new digs and the new cars. My sales person mike was super friendly an I walked in without any expectations or intentions, just wanted to check out the new digs and the new cars. My sales person mike was super friendly and helpful, showed me the car I need instead of the car I thought I wanted. He walked me through all the choices and features, helped me with filling out everything. The finance officer was very knowledgeable and friendly, he explained everything in plain English. I would definitely recommend this dealer to my friends. More

Purely simple and pleasant buying Being a person very apprehensive of the car buying experience, I was very pleased with how my sales person, Ray handled the whole experience. I walke Being a person very apprehensive of the car buying experience, I was very pleased with how my sales person, Ray handled the whole experience. I walked in with a stand-off attitude and Ray nicely allowed me to view and check the various cars on offer. Once I decided on my choice of SUV, Ray walked me through the entire service process and in less than 24 hrs, I was off and running! Great Service More

"Excellent Service" Ray Broomfield and Taz Abousamak gave us an excellent service in the whole process of leasing my car. The negotiating process was very comfortable. Ra Ray Broomfield and Taz Abousamak gave us an excellent service in the whole process of leasing my car. The negotiating process was very comfortable. Ray went out of his way giving us top priority from the begining to the end. I would highly recommend leasing a vehicle here. More

I had a good experience. We had a very good experience. The rep was nice and he explain information in detailed. I would recommend my family and friends to get a car. We had a very good experience. The rep was nice and he explain information in detailed. I would recommend my family and friends to get a car. More

Good Experience searched many places for a used car and Englewood infiniti had the best deal for me. All of my questions were answered but overall good experience, th searched many places for a used car and Englewood infiniti had the best deal for me. All of my questions were answered but overall good experience, thanks Ray! More

Deceiving dealership Deceiving & unknowledgeable staff. Just interested in making the sale. I was given information that proved false about the auto. I had two G-37X cars Deceiving & unknowledgeable staff. Just interested in making the sale. I was given information that proved false about the auto. I had two G-37X cars previously & was looking to purchase the new Q-50. The salesman told me that the car had all the features of the G-37X plus more. Not so. It has much less. The salesman told me it had power memory drivers seat, power tilt/telescopic steerring wheel, CD storage recording, camera with warning beeper, etc. All was on the G-37X. I did not go for test drive as I had two previous cars. The financial guy was curt & rude. Surprises came up with hardly an explanation. I paid for the car & got init to drive home & slowly discovered the shortcomings in the amenities. The car is good but however I was lied to by a staff that was a combo of not knowing their product & just plain rude. I will not buy another auto from this dealer after this third one as the staff has changed & not for the better. More