INFINITI of Englewood

Final result fantastic Our experience with this dealership started off good, but turned to fantastic when they gave us a deal we were extremely happy with. However, after we Our experience with this dealership started off good, but turned to fantastic when they gave us a deal we were extremely happy with. However, after we signed off on the price and were in inventory searching phase, we hit some "speed bumps" which led to some frustration for us. However, at this point, Ms. Juliet Kim came to our rescue. Despite her busy schedule, she was extremely accommodating, professional and efficient. She knew the product well and communicated very clearly. She was straight forward and transparent. She returned our calls within a reasonable time and was extremely polite, friendly and respectful even when we were exasperated. This is despite the fact that she most likely did not make any profit from the sale (we know because the price we got was THAT good!). She managed to get us a car that was not even on their lot within days! When going to this dealership, just make sure you look for one of the long time professional consultants, like Juliet. This site will give you an idea of who is who. Surprisingly, Juliet doesn't have enough reviews although she is one of their best consultants. Also, if you decide to shop around, just give them a call before you make a final decision on a dealership to pick. Don't make assumptions. Overall, this review is for the end result. Ultimately, we are extremely satisfied with the deal these guys gave us and with the service provided by Juliet. She was a thorough professional! Financing was also easy and hassle free thanks to their finance manager. He was also very straight forward, friendly, helpful and not at all pushy. More

service center unkind second time lease this car but this is last time I can't trust infiniti safety and service center is unkind even customer service is very bad when second time lease this car but this is last time I can't trust infiniti safety and service center is unkind even customer service is very bad when i was driving car just stop and because that almost got accident brand new car but not safe More

Dealer’s negligence caused financial nightmare for us I ‘ve met with Taz at the beginning of the February 2015 in the dealership to discuss a problem my wife got because of the obvious negligence from the I ‘ve met with Taz at the beginning of the February 2015 in the dealership to discuss a problem my wife got because of the obvious negligence from the dealer. Briefly the dealership allowed our relative to terminate existing lease for FX and open another lease for JX for my wife’s name without her being present or even knowing about it. It’s ridiculous case. No one can get $50 from bank teller without ID however the dealership let another person get $50,000 car for my wife’s name even without asking person’s ID. We know for sure that our relative didn’t use any fake ID. Dealer even didn’t ask for any ID. Thus, now we don’t have a car but have financial obligation for this car. When I brought this issue to Taz he replied that we have no choice but to pay $700 a month lease for the car we even do not have or drive. He even refused to discuss further how the his dealership processed this lease for my wife’s name even without verifying who is who. He never returned any calls we left with secretary and his mail box was always full from angry customers. He didn't care about us as customers. If you want to get in big financial trouble go to Infiniti of Englewood. Taz is the person that doesn’t care about you but only about making his commission. Look at the rating for this dealer on the Internet. It’s lower than 3. That’s how Infiniti customers vote. More

Fake Lease on my name I leased cars from this dealership on my name ONLY. On May 2013 my young daughter who drives my car stopped by Infiniti of Englewood to change oil I leased cars from this dealership on my name ONLY. On May 2013 my young daughter who drives my car stopped by Infiniti of Englewood to change oil. Sales person approached her and offered to terminate a lease for Infiniti FX and start a new lease for Infiniti JX without me being present or my written permission. They even didn't ask any ID from her they just told her to sign all the documents as me. In reality you cannot get $50 cash from the bank teller without ID, but Infiniti of Englewood let take $50K car to a person without any ID for another 40 months. This case would never happened if they do required ID check and verification. To settle the issue we had an appointment on Saturday, Jan, 31 with Taz Abousamak (general manager) email: mottazabousamak@yahoo.com t. 201-568-1200 ext. 1608. We provided him all the documents we had about this case. We asked him how it could happened that our daughter who is a young student was able to sign a lease agreement, pass verification and financial check, and get brand new $50,000 luxury car and leave dealership. He couldn't explain how this weird situation happened but he promised us to find out and let us know. We even tried to contact the owner of the dealership but he never returned our calls. Obliviously the dealership doesn't want to cooperate. We never heard from them again. Every day during weeks we called to dealership but they never pick up the phone and mailbox is full so we can't leave a message. Secretary at the dealership accurately takes our messages and promise that they will contact us. Nobody contacted us from dealership about our matter for two months. We have filed complain to BBB but they ignore our complain and advised contact their lawyer. I do not recommend to get a lease or purchase a car because they can use your personal information against you and put your family in financial trouble. This is what happened to my family. More

Great Leasing Experience Ray Broomfield was my Sales Consultant - he was knowledgeable and friendly. My lease transaction went smoothly and there were no "hidden surprise fee Ray Broomfield was my Sales Consultant - he was knowledgeable and friendly. My lease transaction went smoothly and there were no "hidden surprise fees". I would recommend to anyone that wants to lease or purchase an Infiniti to see Ray. The Business Manager Nisarg Shah was nice to work with as well. More

Great I had a great experience shopping for my new car at this dealership. I would recommend all my family and friends to visit ray at infiniti of englewood I had a great experience shopping for my new car at this dealership. I would recommend all my family and friends to visit ray at infiniti of englewood More

Straightforward and Efficient Everyone I dealt with at the dealership was friendly, professional, courteous and knowledgeable. They made the lease process simple and straightforwar Everyone I dealt with at the dealership was friendly, professional, courteous and knowledgeable. They made the lease process simple and straightforward with no hidden obstacles or fees. I highly recommend this dealership. More

Very good experience. Highly recommend this dealership. Ray the salesman was knowledgeable, courteous and caring. Mr. Shah the finance advisor was excellent too. Very personable people, trustworthy and to Ray the salesman was knowledgeable, courteous and caring. Mr. Shah the finance advisor was excellent too. Very personable people, trustworthy and to be highly recommended. More

Hasle free buying experience. Buying a car from this dealer was extremely easy. Everyone was super helpful and transparent. There was no run around or gimmicks. They worked with me Buying a car from this dealer was extremely easy. Everyone was super helpful and transparent. There was no run around or gimmicks. They worked with me to get the car I wanted at the price I wanted. More

sold me a used car with no saftey check brakes bad etc !!!!! I recently bought a 2010 acura zdx with approx 37k miles on it, used car from infiniti of engelwood NJ., because of location and affluence in the area I recently bought a 2010 acura zdx with approx 37k miles on it, used car from infiniti of engelwood NJ., because of location and affluence in the area. Its prominence as a high end infiniti dealership, I expected nothing but quality from them BOY WAS I WRONG. Let me say the salesman i bought from was great and easy to work with. we came to a deal and figures i was comfortable with and i made a deposit for pickup. The car was supposed to be prepped and checked for safety upon my pickup and completing dealer financing. this is where you should stay away from this dealership. When cpmming to a deal they wanted to charge 1k for a prep fee. I said i never herd of this and they quickly backed away on that if i agree to use deler financing, which was ok with me. The first issue, i was told i was approved with financing wanted ot have all my numbers in order when i picked up the car. Called multiple times left messages to get my finance rate they completely ignored me. Finally the answer was you have to wait to talk with the finance manager to get your interest rate. That was absurd and should have alarmed the bells. If your apporved for credit they tell you and know your rate!!! Upon going to the dealership to pickup the car, I asked the finance manager what the original warranty from the manufacturers began (in service date). I was given a date June 2009 and told i should seriously consider an after market warranty sold b infiniti. I later found out the acura manufacturers powertrain warranty on the car was actually in service date of march 27 2010 giving me an additional nine months of warranty. This either "error" or lie got me to buy an extendeded warranty after much pressure from the finance manager for 2400 dollars. I later cancelled after learning that i was mistold information. Stay away from their financing as its a trap to sell you products they make more money on. This was very deceitful and horrible experience. The car when I originally inspected hadn't been cleaned, which i was told would be prepped and a safety check done (this is where you should never go to this dealership). Note i was told the car was in excellent shape when asking about any damage, car facts had zero accidents etc. inspected the car and due to lighting didn't notice what later would truly dissapoint me. When i got home I noticed a dent golf ball size on the door line with paint wear, a dent on the hood on the front contour, a dent on the front fender, badly worn breaks, bad tires cracked and worn, and no fluid changes or oil change. I noticed this all within an hr and called the salesmen who said he would have his sales look into it and sent pictures etc and they didn't deny any of this said they would see what they could do. This all indicated a an inspection never took place, safety specifically and never prepped properly for sale. I would never expect to have a car from infiniti in engelwood nj, (that cares about their reputation), to be sold in this condition and such a safety issue i could have been in an accident!!!!! God forbid I could have been killed driving a car in this condition and they did no safety check. This is unbelievable and why you should never buy from there!!!!!!!! I returned the Monday, next business day and was ushered to service. The finance manager in sales admitted no saftey check had been done and they would see what they could do on the issues and dents etc.I went to service where they admitted no safety check had been done also. This is red flag and horiible!!!! They did a saftey check and found breaks faulty, imagine sending a car on the road in this condition!!! I told them about the dents and tire issues and they sent me home saying they would look into it. Finally after many calls two days later i was told they would replace front and back breaks, which should have been done before delivery but that's all they would do. I had to wait four hours and travel back to the service department which wasn't a picnic. I tried calling the general manger Jeff, multiple multiple times and leaving messages with secretary telling service to have him contatct me no response. So now my recourse for this HORRIBLE customer service is to write a truthful review and warn people not to go to this dealership!!!! THE SERVICE DEPARTMENT CLAIMED THE TIRES HAD 8/32 TREAD, but when i had them independently tested they said they need be replaced by two Michelin dealers and there pretty much shot and shouldn't have been sold that way and 5/32 was the tread. For the dents and damages on the car that weren't disclosed originally, they (sales) will not respond as i tried contacting them on working with them for a solution. Just getting the cold shoulder. No repsonse to email etc. I have tried for almost two weeks contacting the general manger Jeff Liebler and he just ignores my messages. DON'T BUY FROM THESE PEOPLE and Their REPUTATION to me is the worst i ever dealt with. Incompetant management!!! In conclusion this is horrible to receive a car in this safety problems and put on the road, let alone an infiniti dealership sell a car with out disclosing or fixing damages to the body. Don't shop at this dealership plain and simple as i will now be seeking legal remedy because they don't wanna have the courtesy to as much call me back. Horrible business practice!!! Horrible experience. My safety at risk and they could care less!!!!! More