INFINITI of Englewood

Very kind explanations and reasonable service fee Service area looks clean and well organized Service was faster than I think. fee Service area looks clean and well organized Service was faster than I think. More

While I was there to do the research on a new car and get service on my existing QX60, I had no intention of getting out of my old QX60 lease that same day, until I sat down with Alex and he went over the nu service on my existing QX60, I had no intention of getting out of my old QX60 lease that same day, until I sat down with Alex and he went over the numbers, and long story short drove out with the new car that same day. None of the usual back and forth when at a dealer, just he and I crunching the numbers and coming to an agreement. Happy with the follow up calls as well post purchase. Look forward to a pleasureable dealer experience for a change. And love that the service dept is open Saturdays. More

Good overall, however just like other Japanese manufacturers they are good at changing oil and doing regular service but if you have a specific issue which requires special attention from the tech manufacturers they are good at changing oil and doing regular service but if you have a specific issue which requires special attention from the tech to diagnose/replicate then they don't care much in my opinion. I have a rear heat issue(heater is not working well on 3rd row) and explained the issue to their tech, he did not seem interested in listening to my issues and ended up changing oil and giving me a report stating that car is working as designed! My Rear heater keeps blowing strong air and never manages to wam the car and lower the fan even after one hour of driving, it keeps blowing strong air on Auto mode which is really noisy (all other cars usually lower the fan on auto mode after the car warms up). This specific issue requires a tech to spend sometime on the car and pay attention, bring another car to compare if needed. Also should have spoken to me to explain what he did and how he determined that the car is working as designated! Oil change and waiting was fine, but the place is very small and doesn't seem like what supposed to be a luxury brand service center! They don't wash cars as well, they gave me a voucher and asked me to download an app and find an in network car wash to wash my car! I don't have time to do that so I just passed on. Maybe they are renovating the place and that's why the opened section seemed so small. Overall, good service in general, but nothing special, would need to go to another dealership to diagnose my small glitches and issues that have been annoying me since day one on my 2023 QX60. More

Great easy transaction with car buying. I would definitely go back to Jorge for my car needs. Everyone at the dealership was great. I went in thinking I wasn't going to buy a car but even i I would definitely go back to Jorge for my car needs. Everyone at the dealership was great. I went in thinking I wasn't going to buy a car but even in this tough car buying environment I was able to get a deal. Jorge and Antonio in Finance made the transaction smooth. More

Erick was very personable, knowledgeable about the Brand and thorough. Antonio made the Financing process easy. and thorough. Antonio made the Financing process easy. More

Thier service is great. Speed for the service is so fast and Bob gave me a detailed information about service. Speed for the service is so fast and Bob gave me a detailed information about service. More

Quick service as promised no surprises. Jose was ver helpful Comfortable and making up 15 words Jose was ver helpful Comfortable and making up 15 words More

Jose was attentive and very pleasant. He kept me informed. He had always been extremely helpful and he is knowledgeable He kept me informed. He had always been extremely helpful and he is knowledgeable More

The work was completed quickly and the experience and interaction was professional, courteous and informative. Nice job Jose. interaction was professional, courteous and informative. Nice job Jose. More

Phone calls were not returned. Did not respond to offer. Did not seem interested in selling a used car. Did not respond to offer. Did not seem interested in selling a used car. More