INFINITI of Englewood

best car buying experience ever. Will definitely go back to see Jason Kim. If anyone who wants to buy their vehicle, please go see Jason, You won't regret it. to see Jason Kim. If anyone who wants to buy their vehicle, please go see Jason, You won't regret it. More

I brought my 2017 QX50 in for a problem with the safety alert system. They took me at the service department without an appointment on a busy Friday morning. My lease was ending Jan 2021 and I asked to alert system. They took me at the service department without an appointment on a busy Friday morning. My lease was ending Jan 2021 and I asked to speak to someone about my options, while I waited for the repair to be done. I went there not thinking I wanted to lease again and maybe I might drive some other cars before I had to turn in my Infinity. So, a few hours later I had a brand new 2020 QX60. Its pretty great and the staff at Infinity Englewood was terrific. The Sales Manager, Mike DeLeo, spent a long time discussing the reasons why leasing was right for me and that a size upgrade gave me all the features that I needed and wanted. Great staff and service at Infity Englewood and the price we negotiated is better that my last lease. More

First class treatment all the way through the purchase process. I bought a used Nissan Altima for an Exceptional value. The inside was cleaned spotless!! I LOVE Infiniti of Englewood. The sales staff are process. I bought a used Nissan Altima for an Exceptional value. The inside was cleaned spotless!! I LOVE Infiniti of Englewood. The sales staff are super friendly and always go the extra mile to make you very happy (especially my salesman a a Mike Di Leo)!!! The warranty we bought was the cherry on top! The service staff are incredible. Thank you again for such a pleasant buying experience. More

An appt was scheduled for 08/24/20 at 12:00 pm with the receptionist for a part needed to be replaced in my vehicle pursuant to a recall. When making the appointment, I specifically asked the receptionist receptionist for a part needed to be replaced in my vehicle pursuant to a recall. When making the appointment, I specifically asked the receptionist to make sure that the part would be available prior to making the appt. After putting me on hold, she confirmed that it would and that the work would take a couple of hours. When I arrived for my appt, I was told, after giving my info to the advisor with whom my appt was scheduled and waiting a couple of minutes, that unfortunately the part was not available and had to be ordered. While the advisor was apologetic, there wasn’t an opportunity for the receptionist to explain how this could’ve happened. The service advisor told me that it would be best that when scheduling an appt that I speak with the service advisor prior to confirming an appt with the receptionist to make sure that a needed part is available. What is the role of the receptionist? How is the customer to know that a customer should confirm that a needed part is available WHEN THE RECEPTIONIST CONFIRMED THAT IT WOULD BE? A wasted day and no satisfying explanation given. Although the service advisor was accommodating, this was truly a disappointing experience to say the least. Better communication between the receptionist and service advisors a MUST!!! More

Excellent experience! I purchased my 2017 Q50 on 08/08/2020 & I love it!!! Jason was wonderful to work with as he was very helpful! The owner walks the floor greeting people. I would highly recommen 08/08/2020 & I love it!!! Jason was wonderful to work with as he was very helpful! The owner walks the floor greeting people. I would highly recommend this dealership! More

I sold my Mercedes to this dealership urgently due to my job relocation. The transaction was made on 8/6 yet the dealer has not sent the payoff check to my auto lender Chase after they took my car. No one w job relocation. The transaction was made on 8/6 yet the dealer has not sent the payoff check to my auto lender Chase after they took my car. No one was willing to help when I contacted them many times over the phone. Now I am here at the dealership waiting for hours just to get a tracking number. No one here is entitled to show professionalism and willingness to help the customer especially AFTER a transaction. Now I have to get penalized for late payment and another monthly payment because of their unprofessionalism and lack of integrity. Do not please support this type of business. There are many other dealers that can do the job ethically and rightfully. Continuation of my review from last week. The dealer did not send the check in to pay off a car they stole from me and now I am stuck with the late fee and overdraft fees. Not sure if they sold it back to an innocent customer with no title but they have my vehicle in possession and have not sent the payment to Chase auto since 8/6. No one at the dealer was willing to help but telling me that everyone else is on vacation for 4 weeks. I visited the dealer and i saw more than 10 people working to sell/buy cars. Not sure how they would get the job done when Mika(receptionist) is telling me that everyone is on vacation. Next step is to take it to legal. I will keep Yelpers posted on what comes next. More

Mike was phenomenal, he was very helpful and honest with me. He made the stressors of purchasing a vehicle very easy. He was more than willing to work with me and break down the math. I would recommend Mike me. He made the stressors of purchasing a vehicle very easy. He was more than willing to work with me and break down the math. I would recommend Mike to anyone, especially for first time buyers. More

Mike Di Leo and Paulo Sousa Excellet! Mike was great! He is very attentive and went to bat for me trying to get me the best deal possible. Made us feel very comfortable in a stressful situ Mike was great! He is very attentive and went to bat for me trying to get me the best deal possible. Made us feel very comfortable in a stressful situation. Kind of felt as if I were talking to a friend. I will be recommending him to many of my friends. Paulo Sousa was also great. He was very genuine and clear in running through my contract before signing anything. I felt he was looking for my best interest. I appreciate honestly a lot and he was as genuine as they come. Even stayed passed the closing time making sure everything was in order and as expected. Thank you guys for making my experience a comfortable one. More

Mike Di Leo Great Experience In an age of electronic media, buying car online, the human aspect of car buying experience is lost until you meet Mike. He has put customer relation In an age of electronic media, buying car online, the human aspect of car buying experience is lost until you meet Mike. He has put customer relation and that human element back into car buying experience. Attention, insight-fullness and of all attention to my car buying needs. It was great experience buying a car from Mike and would recommend him . More

Great Customer Service and Pricing Mike was amazing. He was able to get me the best deal on my new Infiniti QX50 with more features and better pricing than other dealerships. Mike pers Mike was amazing. He was able to get me the best deal on my new Infiniti QX50 with more features and better pricing than other dealerships. Mike personally delivered the car and spent ample time going over the paper work and explaining the car's features. Let me emphasize, there were no games here. Everything was exactly what he said it would be. My only surprise is that there were no surprises! I highly recommend Mike and InfinitofEnglewood. I will be a loyal customer due to their honesty, integrity and willingness to please their customers. More