INFINITI of Englewood

Very nice and friendly service. Nice selection of cars and good prices. Anthony Diaz help me through the process I definitely recommend it this dealership. and good prices. Anthony Diaz help me through the process I definitely recommend it this dealership. More

The staff is very courteous, and the wait time was not so long, the quality of work on my car was great. Staff made sure to explain every step of the process with detail. long, the quality of work on my car was great. Staff made sure to explain every step of the process with detail. More

Could've bought a used car from this dealership, but ended up not. Robert White is a very old-fashioned auto dealer. We've agreed with the price and was about to get a financing result. But realized tha ended up not. Robert White is a very old-fashioned auto dealer. We've agreed with the price and was about to get a financing result. But realized that they tried to charge me a warranty $2K and $995 as a GAP insurance which were never mentioned previously. Therefore, have decided not to go with this dealership. I had a very stressful time working with them. More

From start to finish the staff and service was 10+. My sales associate, Robert White was professional and resourceful. He assured me that my satisfaction was his priority. sales associate, Robert White was professional and resourceful. He assured me that my satisfaction was his priority. More

Excellent service provided by Lionel I was in and out of the store within minutes. The pricing was less than I thought it would be. Thank you Lionel the store within minutes. The pricing was less than I thought it would be. Thank you Lionel More

I love my new QX50. I had the pleasure of dealing with Jason Kim who was very easy to work with & knowledgeable when it came to what I wanted. Jason Kim who was very easy to work with & knowledgeable when it came to what I wanted. More

I went to Infiniti of Englewood to purchase a 2020 QX60 and couldn't have been more happy with the excellent service Jason Kim provided. Jason Kim went above and beyond to provide me with the best deal po and couldn't have been more happy with the excellent service Jason Kim provided. Jason Kim went above and beyond to provide me with the best deal possible for my trade in and purchase. Anthony from the finance department was also extremely easy to work with and friendly. If you're going to Infiniti of Englewood, Jason Kim is the guy to go to for the best service. More

Regarding: Englewood Infinity DealershipI am writing Regarding: Englewood Infinity Dealership I am writing this review to protect other customers. I concur with all previous reviews about giving 0 Regarding: Englewood Infinity Dealership I am writing this review to protect other customers. I concur with all previous reviews about giving 0 instead of one star because I experienced the same unprofessional and dishonest interactions with a very few employees whose names appeared multiple times in the previous reviews by other customers Numbers and story keep changing alongside avoiding honest answers to key questions. Here are specific examples. 1. Negative: Discount from the new car price 3 years ago: is it a discount? 2. Negative: They are very vague in distinguishing new cars from used cars. 3. Negative: One employee (XX) kept saying “I do not want to sell this car”. Very unprofessional demeanor. 4. Negative: The price changed in the magnitude of 30% depending on the person you talked to. 5. Positive: A few other people whom I interacted were elegant and highly professional. A few people with the same names (XX, YY, ZZ) that I am not going to write again in this review were doing very unprofessional and dishonest deal processes. It is not a matter of saving $$ but the trust I lost during conversations with a few unprofessional employee turned me off. However, I also praise other employees who are super well trained. I do not understand why the company does not train their problematic employees to enhance customer satisfaction and maintain credibility of the ‘Infinity’ brand power. Because of a few people, Infinity is losing its reputation. Infinity Headquarter should get involved for disciplinary supervision of Englewood Infinity Dealership. There is great potential for this Englewood Infinity branch in RBI’s geographic location if the owner or Executive Board (not the poorly functioning back office manager) recognizes the problems, accepts areas for improvement, and enhances professionalism as a top priority. If the owner of this dealership fails to improve the service, it is the failure of leadership as a result of ‘negligence and accomplice’ I hope I see positive reviews about this Englewood Infinity Dealership in the near future. More

If I could give this dealership a 0, I would. This was the WORST experience I have ever had at a dealership. I bought a QX-60 on 12/2/2020. When we went to pick up the car, we waited for a pretty long tim the WORST experience I have ever had at a dealership. I bought a QX-60 on 12/2/2020. When we went to pick up the car, we waited for a pretty long time which wasn't that big of a deal. The manager came out and went over the paperwork. There were so any errors in the paperwork. I didn't think anything of it and pointed them out. We told our "salesman" it was our first Infiniti. He handed us the keys and asked me to leave him a review. He didn't go over a single feature on the car. Naturally, I like to wait until the sale is complete before leaving a review. Jason texted me several days in a row asking for a review. I wanted to wait until I received my registration and plates first. Fast forward to 3/11/2021 and I still don't have the plates. The temporary plate expired on 12/31/2020 and they will not send another temp plate. I have called over 30 times since I bought the car to ask about the status of the plates. It is hard to even get any one to answer the phone. When some one finally picks up, they always transfer me to my "salesman" Jason. He has only picked up ONCE and you can't leave a voicemail because his messages are full. The one time I got him on the phone, he said he would check and call me back in 15 minutes and never heard back from him. Then I would call and ask to speak to any one that can help me and whoever would answer would just take down my information and promise someone would call me back. I have not received a single follow up phone call since leaving the lot. Finally, the lady tells me she will transfer me to Patrick, the manager. I leave him a voicemail to call me back. Instead, he texts me and says the plates will be ready in a week from now. I ask him to make sure the name, address, and everything matches so there aren't any issues. He told me to send a 3 barcode ID to send to the DMV or NYS will reject it. I called my insurance agent at Allstate and he said he has never heard of such a thing. I emailed my insurance cards to Patrick. I texted him and said how could the plates be here next week if you are just now sending over the insurance cards to the DMV? The insurance cards were brought with me at point of sale. I really do not believe this is a legally run and legally functioning dealership. I would advise any one that read through this to go any where else but here. This place is the exact reason dealerships have a negative reputation of snakes, con-artists, and sleazy salesman. As far as I am concerned, Jason Kim is a crook, not a salesman. More

My salesperson Cyrus Kelly was phenomenal. He was very knowledgeable, professional and courteous. The sales manager Chris and Paul in the finance dept. were also a pleasure to work with. They really made knowledgeable, professional and courteous. The sales manager Chris and Paul in the finance dept. were also a pleasure to work with. They really made my entire experience pleasurable and stress free. I would definitely recommend anyone in the market for a new or pre owned Infiniti to make sure the visit Infiniti of Englewood first and ask for Cyrus Kelly. I'm sure you won't have to go anywhere else. More