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INFINITI of Englewood
Englewood, NJ
1,003 Reviews
Since opening our doors, it's been our single-minded goal to deliver a whole new level of service excellence. It's our belief that an owner of a world-class automobile should receive world-class treatment. This means knowledgeable sales professionals who take the time to really understand your needs, extensive selection of new and high quality pre-owned vehicles from which to choose, and expert automotive service, performed with integrity and at very competitive prices.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:30 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:30 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:30 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:30 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,003 reviews
December 22, 2022
All of my concerns and requests about my car were addressed in a timely and efficient matter. addressed in a timely and efficient matter. More
by Q50
Verified Customer
December 22, 2022
Great hospitality great service very reliable ! One of the best service! Fast and speedy service time in manner ! One of the best service! Fast and speedy service time in manner ! More
by BOKLEE4017
December 22, 2022
Great service, explained the options well. I will come back to this center for my next maintenance. I will come back to this center for my next maintenance. More
by BSMOORE0
December 22, 2022
Bob was wayyy too good. Amazing service. This is my go to spot and Bob is the reason. Amazing service. This is my go to spot and Bob is the reason. More
by JOONGHYUN84
Employees Worked With
December 21, 2022
Infiniti of Englewood is the best dealership I have ever been to and I have been to many during the years. They are efficient and do the work quickly. I am very satisfied. been to and I have been to many during the years. They are efficient and do the work quickly. I am very satisfied. More
by frandon321
Employees Worked With
Mike in service and Dave La Gruth
December 20, 2022
Shadiest dealership around. I purchased a 2020 Land Rover from Infiniti of Englewood 48 days ago. Since purchasing the car, it has been in their shop with numerous issues for 35 I purchased a 2020 Land Rover from Infiniti of Englewood 48 days ago. Since purchasing the car, it has been in their shop with numerous issues for 35 out of the 48 days I've owned it. Management isn't trying to do anything to fix the issue and Chris Ong (the general manager) seems to have no interest in resolving the problems and doesn't even return calls and emails (totally unprofessional). When you buy a car from them they will treat you like royalty but once the deal is done and you have any issue(s) they will act like you don't even exist. BUYER BEWARE!!! During purchase negotiations I was told that certain work had been performed on the car. After purchase I took the car to my mechanic and he was able to prove that none of the work was done. When I told the salesman he sent me a service invoice showing the work was done. I went in and showed the service advisor that the work was never done and he ADMITTED it HADN'T been done. After 4 days of them having my car, they had supposedly completed the work and the day after getting the car back the check engine light came on and the car stalled out on me while driving. They then had my car for an additional 21 days and still gave it back with the check engine light on and other issues which were supposedly fixed are still not fixed. What kind of dealership returns a car from service to the customer with a check engine light on? I can't even get the car through inspection in NY with the check engine light on. The purchase of this car has been nothing but a nightmare; THEY TOTALLY SOLD ME A LEMON; screwed every which way by this dealership. More
by Brad S
December 19, 2022
This dealership is the best one I have ever been to. They handle everything quickly and responsibly. All of the employees are very welcoming and cheerful. They handle everything quickly and responsibly. All of the employees are very welcoming and cheerful. More
by frandon321
Employees Worked With
David La Gruth and Mike
