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INFINITI of Englewood
Englewood, NJ
1,003 Reviews
Since opening our doors, it's been our single-minded goal to deliver a whole new level of service excellence. It's our belief that an owner of a world-class automobile should receive world-class treatment. This means knowledgeable sales professionals who take the time to really understand your needs, extensive selection of new and high quality pre-owned vehicles from which to choose, and expert automotive service, performed with integrity and at very competitive prices.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:30 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:30 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:30 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:30 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,003 reviews
January 21, 2023
The dealer diagnosed my issues and resolved them in a timely manner. The customer service was great. timely manner. The customer service was great. More
by MBLACKMON33
Verified CustomerEmployees Worked With
January 20, 2023
I recently went to Infiniti of Englewood to buy out my current lease and I must say that the experience was not what I expected. On 11/18/2022 I walked into the dealership with high expectation of have a current lease and I must say that the experience was not what I expected. On 11/18/2022 I walked into the dealership with high expectation of have a smooth process of buying of my lease which I thought it was completed when I walked out the dealership. Came out to be that the dealer did not pay off my car on time which put a late payment on my father, and I credit report , keep in mind I wasn’t aware of this matter until I received a letter at home. I bought this matter to their attention where they guide me to speak with Patrick who I was told that he would oversee the issue, but he didn’t. Pass along the issue they send this case to Jason Kim who was only helpful at the beginning but stated he was not in charged of taking care of the satiation and walked away keep in mind this is all face to face at the dealership. I finally then contacted the General manager Chris Ong where I had to sit and reexplained the situation. His reaction was very careless and bothered. He informed me that he will send a letter to Nissan taking fault for the late payment . He also stated he will send the latter via email and copy me on the email, but he never did. I had to send the letter myself due to their negligence. Along with this matter I also wanted to purchase an extended warranty on my vehicle, but they were trying to double up the price to make more money not knowing I come from the car industry. On 1/19/2023 I was called in to pick up my new plates. As I waited over 15 minutes to have my plates install, they informed me that no one was available to put the plates which guide me to no other choice then to install them myself. The customer service level at this dealership is extremely poor and unprofessional. This place is not trustworthy or reliable. I do not recommend anyone to purchase any vehicle at this location. More
by Mikelarry31
January 20, 2023
Had a great experience recently when I dropped off my car for maintenance, worked with Bob, who was very professional and kept me posted about all the work being done, thank you! for maintenance, worked with Bob, who was very professional and kept me posted about all the work being done, thank you! More
by SHALONOV
Employees Worked With
January 18, 2023
This dealership was awesome. From the time I walked in until the time i left everyone included themselves in my purchase. The manager, the sales rep, the finance guy! Literally 3 From the time I walked in until the time i left everyone included themselves in my purchase. The manager, the sales rep, the finance guy! Literally 3hrs in the dealership no down payment or anything!! More
by Ranique93
January 18, 2023
Very very good service. . best in Infinti world no hassle wait.. excellent service thanks Englewood of New Jersey . best in Infinti world no hassle wait.. excellent service thanks Englewood of New Jersey More
by BKSHA39
Employees Worked With
January 17, 2023
My first service after purchase at Infiniti of Englewood and I couldn't be happier with the experience. From the moment I walked in, I was impressed with the level of professionalism and friendliness of the and I couldn't be happier with the experience. From the moment I walked in, I was impressed with the level of professionalism and friendliness of the staff. The service advisor took the time to listen to my concerns and provide me with a clear explanation of the work that needed to be done on my car. Overall, I am extremely satisfied with the level of service and attention to detail provided by Infiniti of Englewood. I would highly recommend them to anyone in need of car service. More
by SUNGKIM079
January 17, 2023
My experience was very pleasant. Everyone I spoke to was very helpful and professional. I highly recommend them. Everyone I spoke to was very helpful and professional. I highly recommend them. More
by KEITH HAMWAY
January 17, 2023
My experience was great and Bob made me feel as I was talking with someone in my family. He was pleasureable . talking with someone in my family. He was pleasureable . More
by JBELLUARDOJR
Employees Worked With
January 16, 2023
Great experience, Bob was my servicer. Accommodated to and understood my needs as a customer. Will come back. Thanks! Accommodated to and understood my needs as a customer. Will come back. Thanks! More
by CIZUTANI
Employees Worked With
