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INFINITI of Englewood
Englewood, NJ
1,003 Reviews
Since opening our doors, it's been our single-minded goal to deliver a whole new level of service excellence. It's our belief that an owner of a world-class automobile should receive world-class treatment. This means knowledgeable sales professionals who take the time to really understand your needs, extensive selection of new and high quality pre-owned vehicles from which to choose, and expert automotive service, performed with integrity and at very competitive prices.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:30 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:30 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:30 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:30 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,003 reviews
February 15, 2023
The service and concern for customer was at an all time low after they sold car to me. Attitude of everyone before vehicle was upbeat and high energy but when I needed help from reps and servicing for my c low after they sold car to me. Attitude of everyone before vehicle was upbeat and high energy but when I needed help from reps and servicing for my car everyone but the mechanics seem to have an attitude or just not give a f***. That was disappointing because while purchasing car they told me to come in if I had any issues and they would take car of me. I had to pull teeth to get help. Smh, that’s not right. Michelle was lovely though, she may be the only reason I would ever go back. But one person cannot undo all the wrongs of a group of people. More
by DONTEMORGANN
Verified Customer
February 15, 2023
Good Service, I was just at the dealership to long. There was not car replacement There was not car replacement More
by WDSHERROD65
Employees Worked With
February 15, 2023
Great Service ! ! Bob is very professional and helped me a lot !! It was a pleasant experience !! ! Bob is very professional and helped me a lot !! It was a pleasant experience !! More
by OLIVIAYANGHK
Employees Worked With
February 15, 2023
The lobby/waiting area is quite small and limited. All business transactions are in ear reach of strangers and is a bit uncomfortable for guests who are getting their vehicles servcec. All business transactions are in ear reach of strangers and is a bit uncomfortable for guests who are getting their vehicles servcec. More
by BROUSSARDC
Employees Worked With
Joe Kandil
February 13, 2023
Kareem was a very attentive and patient sale rep. Easy to work with and knowledgeable of the vehicles. Financing discussion could use improvement. Hidden costs were found after the deal was agreed up Easy to work with and knowledgeable of the vehicles. Financing discussion could use improvement. Hidden costs were found after the deal was agreed upon. An unnecessary debate ensued delaying the purchase to make it right. Intentional or not he was professional and honest. More
by justin z
Employees Worked With
February 12, 2023
The experience was very good. Andres our salesman was nice, attentive and communicated well. He didn't mind answering additional questions or obtaining the answers if he wasn't Andres our salesman was nice, attentive and communicated well. He didn't mind answering additional questions or obtaining the answers if he wasn't sure. Kim our financial officer was the same. More
by Chell
Employees Worked With
Andres Herrera
February 12, 2023
Bob was great and helped out a lot! Great service. We were very happy with everything. Great service. We were very happy with everything. More
by MICHAEL.DOBROW
February 11, 2023
Bad customer service and took too long to diagnose problem then told me it would cost $6000 to repair wire harness but they weren’t even sure where the problem was. I spent 500 to fix the same problem problem then told me it would cost $6000 to repair wire harness but they weren’t even sure where the problem was. I spent 500 to fix the same problem two years ago and it happened again More
by JUDAH
February 10, 2023
Bob was a pleasure to work with. He was available all times and explained everything so that you can understand of what has to be done. He was available all times and explained everything so that you can understand of what has to be done. More
by JBELLUARDOJR
Employees Worked With
