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INFINITI of Englewood
Englewood, NJ
1,002 Reviews
Since opening our doors, it's been our single-minded goal to deliver a whole new level of service excellence. It's our belief that an owner of a world-class automobile should receive world-class treatment. This means knowledgeable sales professionals who take the time to really understand your needs, extensive selection of new and high quality pre-owned vehicles from which to choose, and expert automotive service, performed with integrity and at very competitive prices.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:30 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:30 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:30 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:30 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,002 reviews
June 28, 2024
I saw a car online I wanted. It was listed as $26,806. I called them asking about the fees on top of it and they said don't worry, we'll negotiate. So after an hour long drive, i It was listed as $26,806. I called them asking about the fees on top of it and they said don't worry, we'll negotiate. So after an hour long drive, i'm ready to buy the car thinking I may pay somewhere near to $28,000 plus tax at most. Look at the bill they gave me. It went from $26,806 to $36,583 after tax! Almost $10,000 more than the listed price online! Worthless $1,595 "gps fee", I told them I didn't want it and they said it cost $450 to remove it. $850 documentation fee, what a joke, this fee is legally capped at $75 in New York, due to dealers like this. $1,295 cash fee... DO NOT support this dealership. There listed price is meaningless. They charge fees like it's nothing and it amounts up to 25% of the price. More
by azhu8682
Employees Worked With
June 24, 2024
Tries to scam you with a $2995 fake lo jack scam, stay away and contact the BBB away and contact the BBB More
by michael
Employees Worked With
May 08, 2024
Erick was so professional and helpful. He was excellent and I highly recommend him if you want to get a new car. He will do whatever it takes to help you and work with you. Thank you so mu He was excellent and I highly recommend him if you want to get a new car. He will do whatever it takes to help you and work with you. Thank you so much. I am extremely happy with my new car . More
by Gryadiel224
Employees Worked With
Erick
April 15, 2024
Ricardo made our experience seamless and transparent. Authentic guy who loves cars and wants to please his customers. This is how buying a car should be. Authentic guy who loves cars and wants to please his customers. This is how buying a car should be. More
by Tm
March 27, 2024
This place is extremely sloppy and lazy I traded in my car and was told they paid off my car but i found out nothing was paid off and missed my payment date and affected my credit. I had to call several t car and was told they paid off my car but i found out nothing was paid off and missed my payment date and affected my credit. I had to call several times but it looked like they were avoiding my call until I actually showed up to the dealership then they started working. This is not my first time trading in a car and by far this place was the worst experience. More
by turmoil.02roper
Employees Worked With
Other Employees :
Carlton Edwards, Patrick Genova , Patrick Genova
March 25, 2024
If I could give them zero stars, I would. I’ve only ever serviced my car at this Infiniti. Took a roadtrip and got a flat tire, found out my tire alignment was completely off. The manager bla I’ve only ever serviced my car at this Infiniti. Took a roadtrip and got a flat tire, found out my tire alignment was completely off. The manager blamed my alignment being off on me hitting a pothole. Meanwhile my tires are less than a year old and completely bald to the wires in one spot. My tires are special order and 600 for one. They took no accountability. Not even an apology because by no means was this caused by a pothole. NEVER coming here again! More
by Marian Gayle
Employees Worked With
February 07, 2024
Horrible customer service given by Hassan Elreda. I initially requested more info through CarGurus on a 2017 BMW. He called me. I picked up with Hello. His response was “Is this Maria” ….Not profesio I initially requested more info through CarGurus on a 2017 BMW. He called me. I picked up with Hello. His response was “Is this Maria” ….Not profesional when calling someone. I asked him for the OTD pricing on car. He went straight to trying to get me to come in. I explained that Im calling frm CT, would like info to decide on making trip. He said, ok well we have people calling frm CA, it'll start with pulling your credit report. I know that a car OTD pricing is NOT based on my credit report. I also stated that I may use my own bank. He answered saying they would have to still pull my credit report. I asked is it mandatory to use dealerships financing bank.Hassan answered no. I asked so can u explain why do you have to pull my credit report still. He said it’s required by dealership. I then asked can you provide me with any fees that would apply to purchase. He stated he couldn’t provide those numbers. Because again my credit would have to be pulled. Made no sense. I had someone call frm another dealership. His 1st response to him was are you calling in regard to who I just spoke to. Hassan then said “Look I dont have time for these games” & disconnected call. How is customer service “games” Yet he emails me all these emails as if he helped me. He DID NOT. No info that I requested. Today I received another email auto iPacket from another sales rep. But yet now the car isn’t listed/available. The whole ordeal just seemed like a Bait & switch scam or the sales person does not know the job. Horrible experience. More
by Mosorio729
Employees Worked With
Hassan Elreda
January 24, 2024
Very good service they try to work with you as best they can very very helpful can very very helpful More
by alanfamina19
Employees Worked With
December 27, 2023
DO NOT BUY FROM THIS DEALERSHIP. ..Unless you want to pay more than advertised!!! I have been told the breakdown of the costs added on to the Advertised price of the vehicle for the ..Unless you want to pay more than advertised!!! I have been told the breakdown of the costs added on to the Advertised price of the vehicle for the 161point inspection is not available by email, only in person....and was not available when I purchased the vehicle. I was told the dealer prep on the vehicle was $4000 and they (the dealer) "ate 1/2 the cost" and only added $2000 to the advertised price. Let's not forget about the GPS tracker @ $900 ... Bumping the listed price on CarGurus/Cars.com over 15%....which I've just been informed by my salesperson Ricardo Silva, I "opted out of to meet my budget." News to me. On top of that, after driving 2 hours to the dealership, we were there waiting for Finance until after 10pm (dealership closed at 8) and did not get out until close to 11PM. Without a doubt, the worst car buying experience I have ever had. Save yourself the aggravation and STAY AWAY FROM THIS PLACE!!! More
by bob
