INFINITI of Englewood

Absolutely terrible experience with this dealership's customer service after leasing my car. Their negligence has caused significant damage to my credit score and finances. The dealership failed to se customer service after leasing my car. Their negligence has caused significant damage to my credit score and finances. The dealership failed to send the payoff to my previous car's finance company, resulting in a devastating 100-point drop in my credit score. What's even more frustrating is that I had been proactively calling and texting them for months before this issue occurred, trying to ensure everything was handled properly. I was told they were "taking care of it." This entire nightmare could have been easily avoided if the dealership had shown even a shred of competence or care for their customers. All they needed to do was make a simple call to the other car's finance division. Instead, they sat on their hands for over 60 days (brought and sold on 5/10/2024, and payoff isn't even complete as of 7/15/2024), ignoring and giving excuses to my constant attempts to get them to take action. When the situation finally reached a critical point and I was calling them daily, they had the audacity to simply stop responding to me altogether. Their silence speaks volumes about their utter lack of professionalism and customer care. I finally got a response and a letter (to dispute the credit report) last Thursday, but the damage is done. I am now spending hours, after spending hours trying to get Infiniti to payoff the car, trying to stay on top of disputing the credit reporting. The damage is done, and hours upon hours continue to be wasted. I cannot stress enough how much I regret doing business with this dealership. Their incompetence and indifference have caused me significant financial stress and damage to my credit. Beware – this dealership will sell you a car and then leave you high and dry when it comes to after-sale service and support. Disappointing and frustrating. More

Horrible customer service given by Hassan Elreda. I initially requested more info through CarGurus on a 2017 BMW. He called me. I picked up with Hello. His response was “Is this Maria” ….Not profesio I initially requested more info through CarGurus on a 2017 BMW. He called me. I picked up with Hello. His response was “Is this Maria” ….Not profesional when calling someone. I asked him for the OTD pricing on car. He went straight to trying to get me to come in. I explained that Im calling frm CT, would like info to decide on making trip. He said, ok well we have people calling frm CA, it'll start with pulling your credit report. I know that a car OTD pricing is NOT based on my credit report. I also stated that I may use my own bank. He answered saying they would have to still pull my credit report. I asked is it mandatory to use dealerships financing bank.Hassan answered no. I asked so can u explain why do you have to pull my credit report still. He said it’s required by dealership. I then asked can you provide me with any fees that would apply to purchase. He stated he couldn’t provide those numbers. Because again my credit would have to be pulled. Made no sense. I had someone call frm another dealership. His 1st response to him was are you calling in regard to who I just spoke to. Hassan then said “Look I dont have time for these games” & disconnected call. How is customer service “games” Yet he emails me all these emails as if he helped me. He DID NOT. No info that I requested. Today I received another email auto iPacket from another sales rep. But yet now the car isn’t listed/available. The whole ordeal just seemed like a Bait & switch scam or the sales person does not know the job. Horrible experience. More

Stay away from this dealership. They have a $2995 “reconditioning fee” they add on to the price of the vehicle. They have a $2995 “reconditioning fee” they add on to the price of the vehicle. More