INFINITI of Englewood

Listen to the people posted here: DO NOT GO TO THIS DEALERSHIP. I went there to do the regular mainentance for the first time. Then the door got dented, bumper got scratched. And do they use the proper DEALERSHIP. I went there to do the regular mainentance for the first time. Then the door got dented, bumper got scratched. And do they use the proper tools? Guess not, all my wheels got the marks due to the improper use of the SCREW DRIVER. And it was a waste of time to complain to them. LEARN FROM US: DO NOT GO TO THIS stEALERship. Infiniti should shut down this place. More

i had the worst experience ever at this dealer. these ppl should not be in business at all. really poor costumer service. that guy gregg is a lier. i got tricked with the whole deal. i used to own an infinit should not be in business at all. really poor costumer service. that guy gregg is a lier. i got tricked with the whole deal. i used to own an infiniti lease and it was a mess. i love infiniti cars but because of them i dont think ill ever want one again. More

Lied to me for a month that my g37 convertible was ordered and on a boat from Japan. A MONTH!! I visited a few times and even called a few times per week for updates and was lied to more than 10 tim ordered and on a boat from Japan. A MONTH!! I visited a few times and even called a few times per week for updates and was lied to more than 10 times!!!! Worth going to jail for... Charlie told me something in confidence that I won't repeat but let's say that the lying rolls down from the top. More

Leased a G37 from them and was quoted an "everything included" monthly price. When I went to sign paper work the price was much higher. Tax had not been included even though every other dealership I sp included" monthly price. When I went to sign paper work the price was much higher. Tax had not been included even though every other dealership I spoke with included it in their lease price. They're fast talkers. More

I have had multiple problems with this place which is why I'll never trust my 08 G37S in thier hands again. They did more damage to the vehicle than good (damaged 2 right rims on curb inside of the garage). I'll never trust my 08 G37S in thier hands again. They did more damage to the vehicle than good (damaged 2 right rims on curb inside of the garage). I was lied to multiple times about muffler replacements as well as body work estimates. One month the price is 600.00 for a replacement bumper cover, then a month later, the same exact place, repair, person, car, etc. now has risen to over 900.00???? I went around and around with the service manager, dealership manager, every manager under the roof. No one was able to provide me with the service/maintenance i deserve. It wasn't until i contacted Infini's investor website and wrote a long 3 page account of what i had went through. I submitted it to a long list of email addresses from the website and within 2 days, i received a call from a gentleman, who gave me what i wanted (650.00 dollar check to repair the rims they had destroyed). I never respond to these sorts of websites, but after reading the reviews upon setting my car up with Ramsey Infiniti, i became curious. After i read the comment by nyoppa, i felt obligated to share my story and how i was able to get it resolved. here is the website i found and had some results with.... http://www.nissan-global.com/EN/IR/ Goodluck dealing with these clowns, i hope Ramsey is better!! More

Called Englewood Infiniti to ask about the cost of evaluating a service engine light on the dashboard. Was told by the service scheduler that cost would be estimated depending on what needed to be don evaluating a service engine light on the dashboard. Was told by the service scheduler that cost would be estimated depending on what needed to be done. Went to an appointment, waited one hour, and was then told I would need to pay $115 to look at the car to figure out what was wrong. So if there was nothing found or a minor repair needed, I would have to pay $115 plus the cost of the repair. Doesn't make sense to me. Do you have to pay to perform a diagnostic? Also said I needed an oil change, but had the oil change the week before. Very fishy. Never had that experience with any other make of car I've owned. More

bought a 2007 FX from this dealer with a trade in. Was told that they will pay off the trade in within 30days. well 30days came and went and not payoff. I have tried contacting them with phone calls and e told that they will pay off the trade in within 30days. well 30days came and went and not payoff. I have tried contacting them with phone calls and emails with no response. The sales department did what they could to push the purchase by meeting all my requirements however I am left holding the bag as I do know when they will pay off my trade-in. I wish I had did my research better before I went to this dealer. Please don't use them! More

They gave me the lowest number,I asked for a lease on 09 G35,They gave me the nest number,I live in North jersey not far from Ramsey,but Engilwood had them beat by Thousands,,so i drove down to Englewood,th G35,They gave me the nest number,I live in North jersey not far from Ramsey,but Engilwood had them beat by Thousands,,so i drove down to Englewood,thinking I got my deal,I got there,the salesman i spoke to was off,the manager came out and the story changed,I told him your salesman gave me these numbers,on this exact car,he said no way,tried to play around with the numbers,and start puting doubts in my numbers,i was there for hours,and what a waist of time,I drove back and bought my car at Ramsey,nice guys,even though I was dry and cold to them because of my experience at Engle wood,but the guys at ramsey were nice,trust me ,if you call Engelwood they will give you the best number on any car,even they do not have it,but when you get there ,every thing changes,I will never buy a car there, Bad business More

Todd was very friendly and treated me well with follow up calls and all. Everything was perfect until... 1. my first visit, i noticed scratches on my rear glass, door and yellow paint on my rim from the cur calls and all. Everything was perfect until... 1. my first visit, i noticed scratches on my rear glass, door and yellow paint on my rim from the curb. - Todd was there to see the damage... But their manager took a quick look at the glass and just said "it's the tint" then tried to walk away... i stopped him then said ' who in right mind would get their window tinted from outside?' then he just looked at it again then just blurted out "we'll buff it"...yeah right... buffing the passenger glass? finally after few more nonsense talk, they told me they'll replace my glass... but won't cover the cost of the tint. 2. After few days, i went back to get my car back (by the way, it's '06 M35X) Todd wasn't there and my car was ready. Weather was horrible so when they brought my car in, it's was completely wet...so i couldn't get good look around the car. When i went back to tint shop to get it tint again, i noticed hugh gash on my fender... went right back to dealer, they said there's nothing they can do. They just told me to come back when their manager's in. i did then they took few pictures then told me they'll get back to me. two weeks later, not a single phone call. Every time i leave my name and message, nothing... not even "no we can't cover this..." i'm not saying they are bad people.. but i'm just afraid to go back... god knows what else they'll do to my car. More