INFINITI of Englewood

HORRIBLE. DO NOT BUY FROM THIS DEALERSHIP. My son went in based on an internet price of $22500. They agreed on $22000. Yes, he still has the internet price DO NOT BUY FROM THIS DEALERSHIP. My son went in based on an internet price of $22500. They agreed on $22000. Yes, he still has the internet price he printed out. He is 21, super excited to get his first luxury car and they rushed him through the paperwork, sign here, here and here. We got your monthly payments close to where you need to be. When he got home and I looked at the paperwork, they charged him $4000 OVER list price. Yes, it was his fault for not catching the switch and bait but LESSON LEARNED. He will never go by himself again. And lets talk about the financing. 18.9%. When they qualified him they said if the bank calls you, say you make THIS amount. He said but I don't. They said it's a technicality, don't worry about it. Can't prove it but lawyer said they will find out in discovery but dealerships are known for getting financing and adding a few percent on top FOR THEM. They also said they would fix a few things on the car. Took pics of issues but only fixed one of the multiple issues. 30 days later, still no plates. No one calls you back. They dump you to voicemail. HORRIBLE, do not use this dealership. If anyone had an issue, call Consumer Affairs Department (office: 800-647-7261). More

This dealership is a scam Took my car lease and put me into another lease only to never pay off the original lease. The salesmen are dishonest Scheming , lying thieves Beware !! into another lease only to never pay off the original lease. The salesmen are dishonest Scheming , lying thieves Beware !! More

They kept returning my car during the holiday season . They told me twice it was nothing wrong with my car the first time they said they rebooted my system, the second time it was the transmission actuato They told me twice it was nothing wrong with my car the first time they said they rebooted my system, the second time it was the transmission actuator after I had to test drive the car with the mechanic.. they kept trying to tell me my car was good. Long story short they ended up replacing my transmission.. but they installed it with a defective transfer case, they broke the bracket then forced it back on, to add insult to injury the didn’t even top off my transmission fluid…. I found all of this out when my car broke down exactly 45 days later.!!!!!!!! I will never recommend or use this dealership again… not even if they were giving away free cars!!!!! More

If i could give minus 5 stars, I would. I had the displeasure of interacting with a very rude woman who was not just rude, but did not know the difference between a manufacturer's warranty I had the displeasure of interacting with a very rude woman who was not just rude, but did not know the difference between a manufacturer's warranty and a federal warranty on emissions parts for vehicles they service. Furthermore, she kept referring to the extended warranty we were talked into purchasing through Infiniti as a third party warranty, when only Infiniti can file claims through it. It is specifically for Infiniti Service. To make matters worse, the manager I was transferred to speak with, did acknowledge the employee's shortcomings, but did not even offer a complementary evaluation or any special accommodation to make up for the lack of professionalism in their customer service or for their lack of knowledge. I do not recommend this facility. They are in the service industry and service was not provided. Rude. More

SCAM USED CAR DEALER! !!! Sold me a used car they didn't have a title for!!! and now I can not drive anyway because it not register going on 3 weeks. I had to hire a lawye !!! Sold me a used car they didn't have a title for!!! and now I can not drive anyway because it not register going on 3 weeks. I had to hire a lawyer it's been the worst car purchase of my life. Ricardo was the salesman and has been absolutely no help the whole deanship is terrible please stay away More

The team there is unresponsive, do not call back when messages are left, and very unprofessional. messages are left, and very unprofessional. More

Horrible. This dealership is the worst dealership I have ever worked with. I traded in a vehicle on August 1st and the lean to my trade in has yet to be paid o This dealership is the worst dealership I have ever worked with. I traded in a vehicle on August 1st and the lean to my trade in has yet to be paid off, I have yet to receive plates, title, and registration for the new vehicle I purchased. I call to speak with the manager Chris who tells me it is in process and will be paid off the first week of September. That week came and went. I called To speak with him or to the other general manager Patrick to which I can Only email with, no one answers my phone calls or my husbands phone calls. The lack of care and compassion for their customers is unbelievable. They only care to make a sale and nothing more. I have Read other reviews from people who are currently going through the same situation as I am. Peoples credit scores are deeply affected. I am Paying two car payments right now to save my credit. This dealership is an absolute nightmare. I have Already reached out to seek legal counsel. Please what ever you do, DO NOT use this dealership. Unprofessional & Disgusting service. If I could Leave 0/10 review I absolutely would. Also please take note that there are several reviews just like mine stating the same exact issues. This is something they clearly do to their customers with no care as to how any of us are deeply affected by their negligence. More

I was looking at a used car and the price they list online is bait and switch. They tack on so much bogus stuff, it added around 7% to the advertised price, not including the standard registration and online is bait and switch. They tack on so much bogus stuff, it added around 7% to the advertised price, not including the standard registration and tax. More

Infiniti should take their logo away from them. Customer service is at the level of a gas station. Very dishonest, group of professionals. I purchased the car from them 2 months ago, still don't ha Customer service is at the level of a gas station. Very dishonest, group of professionals. I purchased the car from them 2 months ago, still don't have plates and the trade in they took is still not paid off. At this point my credit is affected and I can't drive the car because the temp plates expired. If you don't want to complicate your life, stay away from this place. More

I saw a car online I wanted. It was listed as $26,107. Don't ever trust their listed price. I stopped by the dealership to test drive and negotiate. I was prepared to pay 25, 60 It was listed as $26,107. Don't ever trust their listed price. I stopped by the dealership to test drive and negotiate. I was prepared to pay 25, 600 ( price after a $500 promotion discount) plus taxes. On their website they disclose in fine print a $850 document fee. What Infiniti of Englewood doesn't disclose is the EXTRA $2,900 of other fees, for which they said was MANDATORY that they wanted me to pay. They should have included all of these fees in the advertised price of the car. The final price of the vehicle went from $25,600 to $32,583 after tax! Almost $7,000 more than the listed price online! They also included a $1,595 a lo-jack "gps fee", This dealership is fraudulent and the sales manager actually admitted to it after I spoke to him. DO NOT support this dealership. Their listed price is xxxxxxxxx. More