INFINITI of Englewood

If i could give minus 5 stars, I would. I had the displeasure of interacting with a very rude woman who was not just rude, but did not know the difference between a manufacturer's warranty I had the displeasure of interacting with a very rude woman who was not just rude, but did not know the difference between a manufacturer's warranty and a federal warranty on emissions parts for vehicles they service. Furthermore, she kept referring to the extended warranty we were talked into purchasing through Infiniti as a third party warranty, when only Infiniti can file claims through it. It is specifically for Infiniti Service. To make matters worse, the manager I was transferred to speak with, did acknowledge the employee's shortcomings, but did not even offer a complementary evaluation or any special accommodation to make up for the lack of professionalism in their customer service or for their lack of knowledge. I do not recommend this facility. They are in the service industry and service was not provided. Rude. More

SCAM USED CAR DEALER! !!! Sold me a used car they didn't have a title for!!! and now I can not drive anyway because it not register going on 3 weeks. I had to hire a lawye !!! Sold me a used car they didn't have a title for!!! and now I can not drive anyway because it not register going on 3 weeks. I had to hire a lawyer it's been the worst car purchase of my life. Ricardo was the salesman and has been absolutely no help the whole deanship is terrible please stay away More

The team there is unresponsive, do not call back when messages are left, and very unprofessional. messages are left, and very unprofessional. More

Horrible. This dealership is the worst dealership I have ever worked with. I traded in a vehicle on August 1st and the lean to my trade in has yet to be paid o This dealership is the worst dealership I have ever worked with. I traded in a vehicle on August 1st and the lean to my trade in has yet to be paid off, I have yet to receive plates, title, and registration for the new vehicle I purchased. I call to speak with the manager Chris who tells me it is in process and will be paid off the first week of September. That week came and went. I called To speak with him or to the other general manager Patrick to which I can Only email with, no one answers my phone calls or my husbands phone calls. The lack of care and compassion for their customers is unbelievable. They only care to make a sale and nothing more. I have Read other reviews from people who are currently going through the same situation as I am. Peoples credit scores are deeply affected. I am Paying two car payments right now to save my credit. This dealership is an absolute nightmare. I have Already reached out to seek legal counsel. Please what ever you do, DO NOT use this dealership. Unprofessional & Disgusting service. If I could Leave 0/10 review I absolutely would. Also please take note that there are several reviews just like mine stating the same exact issues. This is something they clearly do to their customers with no care as to how any of us are deeply affected by their negligence. More

I was looking at a used car and the price they list online is bait and switch. They tack on so much bogus stuff, it added around 7% to the advertised price, not including the standard registration and online is bait and switch. They tack on so much bogus stuff, it added around 7% to the advertised price, not including the standard registration and tax. More

Infiniti should take their logo away from them. Customer service is at the level of a gas station. Very dishonest, group of con artists. I purchased the car from them 2 months ago, still don't have Customer service is at the level of a gas station. Very dishonest, group of con artists. I purchased the car from them 2 months ago, still don't have plates and the trade in they took is still not paid off. At this point my credit is affected and I can't drive the car because the temp plates expired. If you don't want to complicate your life, stay away from this place. More

I saw a car online I wanted. It was listed as $26,107. Don't ever trust their listed price. I stopped by the dealership to test drive and negotiate. I was prepared to pay 25, 60 It was listed as $26,107. Don't ever trust their listed price. I stopped by the dealership to test drive and negotiate. I was prepared to pay 25, 600 ( price after a $500 promotion discount) plus taxes. On their website they disclose in fine print a $850 document fee. What Infiniti of Englewood doesn't disclose is the EXTRA $2,900 of other fees, for which they said was MANDATORY that they wanted me to pay. They should have included all of these fees in the advertised price of the car. The final price of the vehicle went from $25,600 to $32,583 after tax! Almost $7,000 more than the listed price online! They also included a $1,595 a lo-jack "gps fee", This dealership is fraudulent and the sales manager actually admitted to it after I spoke to him. DO NOT support this dealership. Their listed price is xxxxxxxxx. More

I saw a car online I wanted. It was listed as $26,806. I called them asking about the fees on top of it and they said don't worry, we'll negotiate. So after an hour long drive, i It was listed as $26,806. I called them asking about the fees on top of it and they said don't worry, we'll negotiate. So after an hour long drive, i'm ready to buy the car thinking I may pay somewhere near to $28,000 plus tax at most. Look at the bill they gave me. It went from $26,806 to $36,583 after tax! Almost $10,000 more than the listed price online! Worthless $1,595 "gps fee", I told them I didn't want it and they said it cost $450 to remove it. $850 documentation fee, what a joke, this fee is legally capped at $75 in New York, due to dealers like this. $1,295 cash fee... DO NOT support this dealership. There listed price is meaningless. They charge fees like it's nothing and it amounts up to 25% of the price. More

Tries to scam you with a $2995 fake lo jack scam, stay away and contact the BBB away and contact the BBB More