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INFINITI of Downtown LA

Los Angeles, CA

4.8
15 Reviews

635 W Washington Blvd

Los Angeles, CA

90015

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Showing 15 reviews

February 25, 2025

Dealership was excellent… I really loved the customer service. I will be back soon. Thank you More

by Aprilelemon43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Feb 25, 2025 -

INFINITI of Downtown LA responded

We can't wait to see you again at Infiniti of Downtown LA! Thanks so much for the stellar review!

February 05, 2025

I enjoy bringing my car to this dealership. I have been a customer for over ten years. I love my service advisor (Helen). She's the best More

by Alishia Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Feb 06, 2025 -

INFINITI of Downtown LA responded

Alishia, thank you for your loyalty over the years! It's wonderful that Helen and our team at Infiniti of Downtown LA continue to provide the high quality service you deserve.

January 25, 2025

Nissan of Downtown LA was very helpful in my car search. I ended up buying a 2021 Nissan Rogue Sport SV for a great price and the process was quick and organized. More

by andrewturnerrr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Valencia
Jan 27, 2025 -

INFINITI of Downtown LA responded

We're happy your car search was a success at Nissan of Downtown LA! It's fantastic that you found the Rogue for a great price and had an efficient experience. Enjoy your new ride!

January 21, 2025

Amazing costumer service a 10 out of 10 your service team member Sandy was really knowledgeable and kept me informed about my car More

by Clos2871.cr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy
Jan 22, 2025 -

INFINITI of Downtown LA responded

It's wonderful that Sandy provided you with exceptional service at Infiniti of Downtown LA! Keeping our customers informed is a top priority, and we're glad your experience reflected that. Thanks for the fantastic review!

January 09, 2025

The service writers are always friendly and professional. The dealership is beautiful and the service department is very comfortable while waiting for your vehicle or they provide a ride to where you need t More

by Art Marquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzie
Jan 09, 2025 -

INFINITI of Downtown LA responded

Art, we're pleased that Ozzie and the team at Infiniti of Downtown LA provided you with such a positive experience. Thank you for highlighting our friendly service writers and comfortable amenities! We appreciate your feedback.

January 04, 2025

it’s all good, they take care of business. i would recommend them to all my friends More

by Erichaynes2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Rivera
Jan 06, 2025 -

INFINITI of Downtown LA responded

Your recommendation means a lot to us at Infiniti of Downtown LA! Thanks for being a valued customer!

January 03, 2025

I appreciate the individual attention from the dealership. Once we agreed to the price, the paperwork went through quickly. There was no pressure to purchase anything else. More

by rrlopez002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Enriquez
Jan 06, 2025 -

INFINITI of Downtown LA responded

We're happy you appreciated our personalized attention and smooth process at Infiniti of Downtown LA. It's great that everything went efficiently without any pressure. Thank you for sharing your experience!

December 31, 2024

Fabian went out of his way to be helpful. He answered all my questions and was very kind and personable. Not only is Fabian good at his job, but he really cares about the customers. I already More

by liamantel18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Rivera
Dec 31, 2024 -

INFINITI of Downtown LA responded

We're so happy that Fabian provided such exceptional service at Infiniti of Downtown LA! Thank you for recommending us to your friends; we appreciate the support.

December 26, 2024

Helpful in keeping my vehicle maintained, answers on ways to pay for service when necessary. More

by Calmonespirit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Perez
Dec 27, 2024 -

INFINITI of Downtown LA responded

Thank you for taking the time to leave us a review here at Infiniti of Downtown LA! We're proud to know that you enjoy working with our service team. Travel safe and come back to see us whenever we can be of assistance along the way.

December 18, 2024

Todo muy rápido al apoyarnos con nuestro vehículo exelente servicio de parte de Alan Muñiz y solo queda agradecerle muchas gracias More

by Edgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Muniz
Dec 18, 2024 -

INFINITI of Downtown LA responded

Edgar, gracias por compartir tu experiencia con Alan y el equipo de Infiniti of Downtown LA. Nos alegra saber que recibiste un servicio excelente y rápido. ¡Apreciamos tus amables palabras!

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