INFINITI of Cool Springs

Terron, my service advisor, was very helpful and willing to work with customer in a professional manner. He was well versed in my vehicle and the issues I presented to him for evaluation. He was flexible t to work with customer in a professional manner. He was well versed in my vehicle and the issues I presented to him for evaluation. He was flexible throughout the process. and willing to explain options. More

I was very pleased with the friendliness and professionalism of my sales advisor Mark Kennedy and his manager. There was one error on my build, but that was worked out in a very easy manner, som professionalism of my sales advisor Mark Kennedy and his manager. There was one error on my build, but that was worked out in a very easy manner, something we both could live with. As a matter of fact, this was the second new Infiniti that I purchased from Infiniti Of Cools Springs because I was happy with my first experience with them. Two things I would like to see change; and that is no "Dealer's Markup" on the vehicles and much shorter delivery dates. I still will highly recommend this dealership to friends, family, and accocates. More

Very professional. Attention to detail. Polite and would definitely recommend to others. Sales person was great Attention to detail. Polite and would definitely recommend to others. Sales person was great More

All staff was knowledgeable, friendly and helpful. Great experience. My only criticism is that this survey is a little aggressive and self-serving. Great experience. My only criticism is that this survey is a little aggressive and self-serving. More

My service advisor, Jackson Saxon, is the best. He will take care of you and your car like it was his. Very courteous, respectful, and always knowledgeable about my vehicle and its needs. Thanks Ja He will take care of you and your car like it was his. Very courteous, respectful, and always knowledgeable about my vehicle and its needs. Thanks Jackson and Infiniti of Cool Springs for taking such great care of me and my vehicle. More

Ed Ryan was WONDERFUL. Laid back, no pressure, extremely helpful, and honest. I would use him again time and time again. He was also very knowledgeable about my new car. Th Laid back, no pressure, extremely helpful, and honest. I would use him again time and time again. He was also very knowledgeable about my new car. There was no question he couldn’t answer. More

This dealership is well-maintained and has a very professional staff. I would recommend anyone bring their vehicle here to get serviced. professional staff. I would recommend anyone bring their vehicle here to get serviced. More

Highly recommend this dealership for service. Terron is fantastic and goes above and beyond to help. Will always bring my QX80 here for service! Terron is fantastic and goes above and beyond to help. Will always bring my QX80 here for service! More

Could not have been easier or more efficient. I won’t go anywhere else for work on my Infiniti. I won’t go anywhere else for work on my Infiniti. More

Excellent service and staff. Ryan did a flawless job getting me in on time, had my loaner vehicle waiting and all service items completed. Received timely updates throughout th Ryan did a flawless job getting me in on time, had my loaner vehicle waiting and all service items completed. Received timely updates throughout the process and my vehicle was cleaned prior to being returned to me. Would definitely recommend Infiniti of Cool Springs and Ryan as your service manager. More