INFINITI of Cool Springs

People make the difference As with all dealers, Infiniti have their issues, especially when Corporate Engineers are slow or fail to provided necessary corrections or solutions t As with all dealers, Infiniti have their issues, especially when Corporate Engineers are slow or fail to provided necessary corrections or solutions to customer issues. In saying that, the Floor Service Tech and the Service Writer(Mr. Cooper) gets stuck in the middle. The chemistry between the employee and the customer is critical to the success of the Dealer's Maintenance Service efforts. The customer may not always like or agree with the solutions to issues that the Dealer Service Writer has to respond with. Mr. Cooper has always tried to work with the customer in the best and worse of situations. The dealer can be proud of Mr. Coopers efforts on behalf to Infiniti. Job well done.. More

Repair previous damage My G37 convertible was repaired last yr and began to show signs of deterioration. Michael Pickens went above & beyond to have it repaired again to my My G37 convertible was repaired last yr and began to show signs of deterioration. Michael Pickens went above & beyond to have it repaired again to my satisfaction. More

Great to work with I went in looking for a great car and worked with great people and got an awesome car. The employees were knowledgeable about their product I went in looking for a great car and worked with great people and got an awesome car. The employees were knowledgeable about their product More

Great service! They made they car buying process very easy! I recommend them to anyone looking for a new Infiniti! I was able to drive my Infiniti home the same day. They made they car buying process very easy! I recommend them to anyone looking for a new Infiniti! I was able to drive my Infiniti home the same day. More

Regular Service Visit Ryan is always very sure to explain what needs to be done and give his honest opinion on what can wait. Always a pleasure working with him! Ryan is always very sure to explain what needs to be done and give his honest opinion on what can wait. Always a pleasure working with him! More

Excellent service The process of buying the Infiniti that I wanted was easy I and was able to drive it home that night. The sales person was very professional and easy The process of buying the Infiniti that I wanted was easy I and was able to drive it home that night. The sales person was very professional and easy to talk with. More

Quick and excellent serivice Brought my vehicle in for recall work and when I arrived I was received immediately and had they had courtesy vehicle ready. Really impressed for fir Brought my vehicle in for recall work and when I arrived I was received immediately and had they had courtesy vehicle ready. Really impressed for first time customer. More

Service Visit Excellent service performed as always. I wouldn't bring my car to the dealership for service if I didn't receive A+ quality. I always have received th Excellent service performed as always. I wouldn't bring my car to the dealership for service if I didn't receive A+ quality. I always have received this thanks to Ryan! More

Routine service and oil change Terron was polite, professional, and very knowledgeable. This was a very simple service visit but it was a good experience and one that will keep me c Terron was polite, professional, and very knowledgeable. This was a very simple service visit but it was a good experience and one that will keep me coming back to Infiniti of Cool Springs with my Q70L. More

Oil change and tire rotation I’ve been there twice very friendly staff and great customer service a little pricey but reasonable I’m very pleased with their quality of service I’ve been there twice very friendly staff and great customer service a little pricey but reasonable I’m very pleased with their quality of service More