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INFINITI of Cool Springs

Franklin, TN

4.4
887 Reviews

211 Comtide Court

Franklin, TN

37067

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Showing 887 reviews

February 18, 2019

Excellence Cory in service was fantastic! Very very Professional Knowledgeable and Informative. He also keep me updated on progress of my service. It’s hard to More

by Jeff Hinkle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Coty
Feb 20, 2019 -

INFINITI of Cool Springs responded

Jeff, we strive for 100% satisfaction, and it is great to see you had such a positive experience at INFINITI of Cool Springs. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

February 17, 2019

New Leases The friendly sales folks and they had options ready for me to see when i arrived at the dealership. A wonderful sales team to work with for our new In More

by Kat1140
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Brown, Debbie and Joe Great Team to work with on the new purchase of our Infinities!
Feb 20, 2019 -

INFINITI of Cool Springs responded

Thank you so much for your kind words about your experience here at INFINITI of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

February 17, 2019

I got my car serviced Excellent job! Highly recommended! It was my 1st time visiting Corey and turned out to be a great choice and he did a great jon More

by saurab
Recommend Dealer
Yes
Employees Worked With
Corey
Feb 20, 2019 -

INFINITI of Cool Springs responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 17, 2019

Service Dealer was willing to meet all my needs. They were willing to offer me a loner car if needed. The dealer had all the parts in stock to finish the work More

by Gibson1950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Feb 20, 2019 -

INFINITI of Cool Springs responded

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at INFINITI of Cool Springs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

February 15, 2019

Great and efficient service! First time I had ever had service done and the experience was above and beyond my expectations. The service team was so helpful and efficient. I am More

by GrahamG37X
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc John Cooper
Feb 16, 2019 -

INFINITI of Cool Springs responded

It really means a lot to us that you took the time to write such a positive review about INFINITI of Cool Springs so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. We appreciate your repeat business, and look forward to your next visit!

February 14, 2019

Always an efficient, great experience. Service team is knowledgeable and makes drop-off and pick-up quick and easy. Service team is always willing to explain necessary services and answer q More

by sadie1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Feb 16, 2019 -

INFINITI of Cool Springs responded

Sadie, thanks for your praise and kind comments about our team. If you have any further questions, please don't hesitate to reach out! We hope you have a wonderful day!

February 13, 2019

Excellent service Terron Henderson, was my service guy. He was very friendly, professional & I felt he was fair with the offers the dealership had to offer. I felt he d More

by Q50 Lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terron Henderson
Feb 16, 2019 -

INFINITI of Cool Springs responded

Hello there, thank you for taking the time to leave a review for us at INFINITI of Cool Springs. We're happy we could meet your expectations! If you're ever in need of more help, please let us know! We hope you have a great day!

February 13, 2019

I am on my 3rd Infiniti from Infiniti of Cool Springs! Love! I love my car and love the dealership! They are always very helpful and easy to deal with. The service manager picked up my car brought me loaner. Alw More

by jan nichols
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Rimmer, Ryan Dunning
Feb 14, 2019 -

INFINITI of Cool Springs responded

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at INFINITI of Cool Springs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

February 12, 2019

Everyone was great including my service guy! I didn’t have to wait long, everyone was nice, nice place to wait Terron Henderson was very nice and helpful and answered all my questions More

by Buzz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terron Henderson
Feb 14, 2019 -

INFINITI of Cool Springs responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, INFINITI of Cool Springs

February 11, 2019

Great Service! We love talking our car here because we always have a good experience! The service department has very nice people and they are very professional! W More

by Jayhawk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Garner
Feb 14, 2019 -

INFINITI of Cool Springs responded

Hi, thank you so much for your positive comments about INFINITI of Cool Springs! We look forward to your next visit! Take care!

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